MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentDec 13, 2006 10:42 PM By Curt Barry
Operations & FulfillmentDec 13, 2006 7:50 PM By Ken Magill
(Magilla Marketing) As online merchants ramp up their e-mail efforts, many risk being unable to handle the resulting spikes in Web traffic–
Operations & FulfillmentDec 13, 2006 3:56 AM By Sheri Teodoru
Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money,
Operations & FulfillmentDec 13, 2006 12:04 AM By MCM staff
With less than two weeks to go before Christmas, many marketers are gearing up for what they hope will be some of their busiest days of the year. But how are we doing so far?
Operations & FulfillmentDec 12, 2006 10:08 PM By Penny Reynolds
Although these self-directed work teams are most often implemented in manufacturing environments to turn out a better-quality product more efficiently, many customer service organizations have also embraced this concept. But while some of the concepts of work teams have resulted in delivery of better, more efficient service to the customer, other components have created service problems.
Operations & FulfillmentDec 12, 2006 10:01 PM By John Federman
Most multichannel merchants do a fine job of branding across channels. But few are leveraging the information gathered across business units to enhance their multichannel strategy. For too long, companies have separated their online channels from their contact centers without realizing that the two units can work in unison to boost overall sales and improve customer experience.
Operations & FulfillmentDec 12, 2006 9:53 PM By Greg Anderson
Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support telephone, e-mail, and the Web. Multiple technologies must be integrated with a single goal: to improve the way a company does business by enhancing the customer relationship through enriching the quality of the contact.
Operations & FulfillmentDec 12, 2006 9:47 PM By MCM staff
All of us want to be fiscally responsible. That means we have to invest our resources where they count. Sometimes we invest in addressing problems that are easy to solve but don
Operations & FulfillmentDec 12, 2006 12:27 AM By Tim Parry
A provision of the postal reform bill passed by Congress overnight Dec. 9 calls for delivery standards and performance measurement to be extended to large mailers.
Operations & FulfillmentDec 07, 2006 8:04 PM By MCM staff
FedEx Corp. said on Dec. 4 it will be raising rates for FedEx Ground and FedEx Home Delivery by an average of 4.9%, effective Jan. 1.
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