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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

TIDBITS  Feb 01, 2006 10:30 PM By Mark Del Franco

Bean to get bigger Apparel, outdoor gear, and home goods merchant L.L. Bean plans to expand its 660,000-sq.-ft. Freeport, ME, distribution center by 50%.

Many happy returns?  Feb 01, 2006 10:30 PM By Tim Parry

Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to

The buzz from Buzz  Feb 01, 2006 10:30 PM By MCM staff

Buzz Van Santvoord is the vice president of fulfillment and facility management for’s Children’s Group and Plow & Hearth titles. As

Taking Measure of Picking  Feb 01, 2006 10:30 PM By MCM staff

We don’t have to tell you that improving profitability is the number-one driving force in today’s operating environment. Honing your picking productivity

The Skinny on Sublines  Jan 25, 2006 11:43 PM By David Farmer


Zone Skipping: Yea or Nay? Part II  Jan 25, 2006 11:36 PM By MCM staff

So you

Five Mistakes That Will Doom Your WMS Implementation  Jan 25, 2006 11:26 PM By MCM staff

In the course of implementing numerous warehouse management systems (WMSs) and other software applications over the years, I

Study: Simpler Online Returns Make Happier Customers  Jan 11, 2006 8:15 PM By Tim Parry

Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.

Are You Ready for Holiday 2006?  Jan 05, 2006 2:55 AM By Curt Barry

Promises, promises. All businesses make them, but the best actually deliver. Now is the time to conduct a post mortem of how well your multichannel business performed in holiday 2005 and to develop plans for improvement for holiday 2006. While it may seem early to start planning for the coming holiday season, now is the best time because your people will remember vividly the good and bad incidents,

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

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