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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

Easy Returns Draw Repeat Sales  Dec 17, 2003 10:30 PM By MCM staff

Retailers

The Ones to Watch  Dec 01, 2003 10:30 PM By MCM staff

As economic uncertainty becomes part of the way we do business, it’s impossible to even speculate what the next few months will bring, let alone the next

Chapter 7: Monitoring  Dec 01, 2003 10:30 PM By MCM staff

WHY MONITOR? As you will see, most centers monitor, especially phone calls. And the reasons why they monitor, according to an ICMI/ACNielsen Study done

Opinion and Response  Dec 01, 2003 10:30 PM By MCM staff

HAVING HIS SAY A Guide to Grassroots Action Chris Bradley, president of Portland, ME-based bedding cataloger Cuddledown of Maine, on acting locally to

Chapter 6: Training Curriculum  Dec 01, 2003 10:30 PM By MCM staff

In their book Customer Service and Human Experience, Drs. D’Ausilio and Anton, who believe that core competencies should be customized for each client,

PC Mall Relaunches Former Egghead Site  Nov 01, 2003 10:30 PM By MCM staff

Computer reseller PC Mall on Oct. 28 relaunched OnSale, an online marketplace and auction site. The Torrance, CA-based marketer is hoping to repeat the

Moving Forward in Reverse  Nov 01, 2003 10:30 PM By Jeff Kline

LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets

Savings Banked  Nov 01, 2003 10:30 PM By MCM staff

Ten years of miracle-managing your DC, and they still expect you to find ways to cut costs! It’s October, the first holiday book has dropped, and you

Cotton Picking  Nov 01, 2003 10:30 PM By D. Douglas Graham

RATIONALES FOR OUTSOURCING fulfillment usually boil down to three. When a company wants to do business beyond its traditional operating radius, outsourcing

Opinion and Response  Nov 01, 2003 10:30 PM By MCM staff

EXCLUSIVE RESEARCH REPORT Survey Says: Better Than Expected All this talk about how catalogers had slashed circulation may be just that: talk. Among the






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