The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Fastest. Order. Ever.  Feb 01, 2007 10:30 PM By MCM staff

A Multichannel Merchant staffer placed an order with the Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company

3PL Providers: Beyond Drop-Shipping  Jan 31, 2007 8:52 PM By Kevin Faeger

As businesses develop, management teams must continually implement new strategies and ideas to help manage this growth. In many instances this involves the outsourcing of the shipping and fulfillment departments to third-party logistics (3PL) provider. These providers typically offer a set of services that cater to the needs of midsize and large companies that require multiple packaging, shipping, and storage solutions.

The Fulfillment Doctor….On Third-Party Fulfillment  Jan 31, 2007 8:41 PM By Curt Barry

Most of the direct world uses internal fulfillment. Many companies don

10 Steps in SKU Profiling  Jan 31, 2007 8:32 PM By MCM staff

For a long time, finding the most efficient method of storing and retrieving inventory in the warehouse was quite a challenge: SKU data was very difficult to gather and even more difficult to process. Now, however, technology has developed to the point that anyone with the right inventory tracking system and a PC can conduct at least a rudimentary analysis of their products.

Five Proven Ways to Waste Money with Pay-Per-Click Advertising  Jan 30, 2007 9:41 PM By John Grant

For small and midsize companies in particular

Managing Your Cost Per Call  Jan 30, 2007 8:54 PM By Curt Barry

The direct industry has a difficult balancing act to perform. On the one hand, we want to provide a high level of customer service

8 Ways to Conquer Last-Minute Scheduling Dilemmas  Jan 30, 2007 8:48 PM By Bob Webb

Are you prepared for last minute changes that are sure to occur with agent scheduling? This is a universal problem that all centers face. It can be especially challenging for those without an automated solution for agent scheduling

Performing a Customer Communications Check-Up, Part 1  Jan 30, 2007 8:36 PM By Maggie Klenke

There is a customer-power revolution taking place. The pervasive use of the Internet has created a smarter, more buying-savvy customer. For example, J. D. Power reports that 70% of automobile buyers enter the dealer showroom already armed with specifications, invoice prices, and information on dealer margins and promotions. Travelers can go to the Web for travel deals from Expedia, Orbitz, and Travelocity, competing directly with the traditional travel agents and providers. Even healthcare information has resulted in better informed patients asking their physicians for specific treatments and prescriptions.

Building Your Battle Plan  Jan 24, 2007 9:57 PM By Sam Flanders

Many of you are asking yourself, “How can I make the biggest positive impact in 2007?” The options are endless. To help you determine where you should invest your own mental energy and the energy of your team, ask yourself some focused questions:

Voice-Direct Picking: Pros and Cons  Jan 24, 2007 9:51 PM By Rene Jones


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