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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Gaps across the channels  May 01, 2006 9:30 PM By Jim Okamura

My recent shopping trip to apparel merchant The Gap reinforced just how far we have to go in terms of fully realizing multichannel customer benefits at

The 12 commandments of performance management  May 01, 2006 9:30 PM By Sherry Chiger

There was nary a thou shalt among the 12 commandments of performance management put forth by Kate Vitasek, managing partner of Bellevue, WA-based consultancy

Live from NCOF: Analyzing the Three Ps of Packaging  Apr 12, 2006 8:22 PM By Mark Del Franco

The Ps that Monk spoke about during his Tuesday session, “Analyzing Your Packaging: The Three Ps,

Live from NCOF: Web Orders and Phone Orders in the Contact Center  Apr 12, 2006 8:17 PM By Mark Del Franco

Orlando, FL

Live from NCOF: Antidotes for High Contact Center Turnover  Apr 12, 2006 8:12 PM By Mark Del Franco

Orlando, FL

Live from NCOF: Online Procurement Changing LTL  Apr 12, 2006 8:08 PM By Mark Del Franco

Transportation is no longer a commodity but a strategic decision thanks to online procurement, said Brad Gregory, director of sales and software alliances for SMC, a consultancy on less-than-truckload (LTL) shipping, during his Tuesday session,

Live from NCOF: It’s a Jungle in Here  Apr 11, 2006 10:56 PM By Sherry Chiger


Live from NCOF: Better Operations Through Communication  Apr 11, 2006 10:51 PM By Sherry Chiger

During his Monday afternoon session at the National Conference for Operations and Fulfillment, entitled

Live from NCOF: The 12 Commandments of Performance Management  Apr 11, 2006 12:51 AM By Sherry Chiger

Orlando, FL

Technology Calling  Apr 01, 2006 10:30 PM By MCM staff

Within the contact center space, voice over Internet protocol (VoIP) has been hyped a long time, says Gary Barnett, the Chicago-based chief technology

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