The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Performing a Customer Communications Check-Up, Part 1  Jan 30, 2007 8:36 PM By Maggie Klenke

There is a customer-power revolution taking place. The pervasive use of the Internet has created a smarter, more buying-savvy customer. For example, J. D. Power reports that 70% of automobile buyers enter the dealer showroom already armed with specifications, invoice prices, and information on dealer margins and promotions. Travelers can go to the Web for travel deals from Expedia, Orbitz, and Travelocity, competing directly with the traditional travel agents and providers. Even healthcare information has resulted in better informed patients asking their physicians for specific treatments and prescriptions.

Building Your Battle Plan  Jan 24, 2007 9:57 PM By Sam Flanders

Many of you are asking yourself, “How can I make the biggest positive impact in 2007?” The options are endless. To help you determine where you should invest your own mental energy and the energy of your team, ask yourself some focused questions:

Voice-Direct Picking: Pros and Cons  Jan 24, 2007 9:51 PM By Rene Jones


Caveats of Buying Second-Hand Equipment  Jan 24, 2007 9:45 PM By Robert Babel

Buying used equipment can save you money up front. But it can also cost you more in the long run. Keep these stipulations in mind when considering preowned equipment.

Survey: Websites Doing More to Personalize the Experience  Jan 22, 2007 10:49 PM By MCM staff


Miles Kimball to Move Contact Center  Jan 18, 2007 3:24 AM By MCM staff

Gifts and housewares mailer Miles Kimball Co. will close its Las Vegas contact center on March 16 and move more than 100 jobs to Oshkosh, WI.

Supporting Telephone, E-mail and Chat Inquiries  Jan 17, 2007 8:45 PM By Kathryn Jackson

Can one agent handle telephone, e-mail, and chat inquries? And is that even a good idea? That depends on the communication skills you evaluated your agents on prior to hiring them and/or any additional training you have provided them since. Verbal and written communication skills are two distinct competencies, and being well-versed in one doesn’t necessarily guarantee success in the other.

Four Steps in Selecting a Business System  Jan 17, 2007 8:35 PM By Curt Barry

Whether your company needs a commercially packaged warehouse management system, point of sales system, an inventory control system, a direct-to-customer order management system –or some combination of the aforementioned, selecting of the right system is a major undertaking.

Quick Tip: Behold the Mouse Cart  Jan 17, 2007 8:32 PM By MCM staff

Are you looking to build a better mouse trap in your facility? You might start with the mouse cart. What’s a mouse cart, you ask? The mouse cart is a unique vehicle that can get a picker quickly around the facility. It is ideal for instances that require long travels between picks.

How You Can Harvest Acres of Diamonds  Jan 17, 2007 8:28 PM By Debra Ellis

You wouldn’t think many operations execs could learn from book but

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