The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Upgrading the contact center  Jan 01, 2007 10:30 PM By Greg Anderson

Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support

A New Dimension in Packaging  Jan 01, 2007 10:30 PM By Mark Del Franco

The U.S. Postal Service’s proposed rate changes and new guidelines from just about every other major parcel carrier mean that no matter what type of product

Netflix Leads ForeSee Results Satisfaction Index  Dec 27, 2006 9:28 PM By Ken Magill

Netflix is number one in customer satisfaction for the second holiday season in a row, according to customer satisfaction measurement and management firm ForeSee Results.

Weighing Land Availability and Costs in Site Selection  Dec 20, 2006 10:22 PM By MCM staff

A decade ago land cost, along with construction cost, were the primary site selection factors when determining where to locate a warehouse or distribution center. Today, however, even in an environment where land and rental costs are increasing, these factors are no longer the primary consideration.

Getting a Grip on Agent Time Utilization, Part II  Dec 20, 2006 10:17 PM By MCM staff

Once the team has defined the work states, it should establish a start date and train the agents on work-state definitions. It usually helps to train the agents in small groups and to produce a job aid that can be placed in their workspace for quick reference (don

The Skinny on Put-to-light  Dec 20, 2006 10:13 PM By Sam Flanders

Put to light is a way to direct activities such as single item distribution and order consolidation via light directed devices. Put to light uses the same hardware as a pick-to- light system, but it reverses the process.

10 Ways to Improve Vendor Quality Control  Dec 20, 2006 10:05 PM By Curt Barry

If you want to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. These ten strategies can improve your vendor quality control program or help you design such a program if you do not have one in place today.

Taking Work and Waste Out of B-to-B Search Marketing  Dec 14, 2006 7:34 PM By Brian Quinton

(Searchline) The great basic advantage of search marketing directed at consumers is that users self-qualify: If they put into that query box the keyword that brings up

Identifying Challenges and Opportunities  Dec 13, 2006 10:50 PM By Sam Flanders

If you are like most distribution center managers, you know that your existing operation has a number of unsolved challenges and problems that your people grapple with on a daily, weekly, and seasonal basis.

15 Areas Ripe for Cost-Cutting  Dec 13, 2006 10:42 PM By Curt Barry

If you

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