MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentJan 30, 2007 8:36 PM By Maggie Klenke
There is a customer-power revolution taking place. The pervasive use of the Internet has created a smarter, more buying-savvy customer. For example, J. D. Power reports that 70% of automobile buyers enter the dealer showroom already armed with specifications, invoice prices, and information on dealer margins and promotions. Travelers can go to the Web for travel deals from Expedia, Orbitz, and Travelocity, competing directly with the traditional travel agents and providers. Even healthcare information has resulted in better informed patients asking their physicians for specific treatments and prescriptions.
Operations & FulfillmentJan 24, 2007 9:57 PM By Sam Flanders
Many of you are asking yourself, “How can I make the biggest positive impact in 2007?” The options are endless. To help you determine where you should invest your own mental energy and the energy of your team, ask yourself some focused questions:
Operations & FulfillmentJan 24, 2007 9:51 PM By Rene Jones
Operations & FulfillmentJan 24, 2007 9:45 PM By Robert Babel
Buying used equipment can save you money up front. But it can also cost you more in the long run. Keep these stipulations in mind when considering preowned equipment.
Operations & FulfillmentJan 22, 2007 10:49 PM By MCM staff
Operations & FulfillmentJan 18, 2007 3:24 AM By MCM staff
Gifts and housewares mailer Miles Kimball Co. will close its Las Vegas contact center on March 16 and move more than 100 jobs to Oshkosh, WI.
Operations & FulfillmentJan 17, 2007 8:45 PM By Kathryn Jackson
Can one agent handle telephone, e-mail, and chat inquries? And is that even a good idea? That depends on the communication skills you evaluated your agents on prior to hiring them and/or any additional training you have provided them since. Verbal and written communication skills are two distinct competencies, and being well-versed in one doesn’t necessarily guarantee success in the other.
Operations & FulfillmentJan 17, 2007 8:35 PM By Curt Barry
Whether your company needs a commercially packaged warehouse management system, point of sales system, an inventory control system, a direct-to-customer order management system –or some combination of the aforementioned, selecting of the right system is a major undertaking.
Operations & FulfillmentJan 17, 2007 8:32 PM By MCM staff
Are you looking to build a better mouse trap in your facility? You might start with the mouse cart. What’s a mouse cart, you ask? The mouse cart is a unique vehicle that can get a picker quickly around the facility. It is ideal for instances that require long travels between picks.
Operations & FulfillmentJan 17, 2007 8:28 PM By Debra Ellis
You wouldn’t think many operations execs could learn from book but
by Jamin Dick
Posted 3 days ago
by Curt Barry
Posted 1 week ago