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Operations & Fulfillment ARCHIVE

Canada Post to Launch Look Book  Aug 24, 2006 2:30 AM By MCM staff

The catalog division of Toronto-based Canada Post is launching the Look Book, a catalog of catalogs from U.S. and Canadian merchants.

A New Look at the Contact Center’s Top 20 Metrics  Aug 16, 2006 5:30 AM By Penny Reynolds

The evolution of a simple call center into a multichannel contact center doesn

IT MAINTENANCE checklist  Aug 01, 2006 9:30 PM By Mark Del Franco

By now everyone knows the importance of performing routine checks of the smoke alarms in his home twice a year. So too you should be conducting periodic

Keeping vendors compliant  Aug 01, 2006 9:30 PM By Curt Barry

How important is vendor compliance? Imagine the following scenario: An apparel retailer’s shipment of dresses for a catalog drop arrives late; in the

Six tips for uncramping your distribution center  Aug 01, 2006 9:30 PM By Sam Flanders

Woo-hoo! Business is booming! Things are going so well that the merchandising and marketing executives have decided to add inventory and product lines.

Maintaining operations  Aug 01, 2006 9:30 PM By MCM staff

As vice president of distribution for maintenance, repair, and operations (MRO) distributor Interline Brands, Jim Spahn heads up operations for the company’s

House passes port security bill passes  Aug 01, 2006 9:30 PM By Mark Del Franco

The U.S. House of Representatives in May overwhelmingly voted to pass H.R. 4954, the Security and Accountability for Every Port Act (SAFE). According

TIDBITS  Aug 01, 2006 9:30 PM By MCM staff

How Calyx & Corolla packs ‘em in When shipping product such as plants, packaging is crucial. That’s why flowers merchant Calyx & Corolla more than a year

Cruise through Customs  Aug 01, 2006 9:30 PM By MCM staff

Merchants that want to move imports through the supply chain more quickly while improving the security of their loads are looking to the U.S. Customs’

How to Create the Most Effective Call Monitoring Program, Part 2  Jul 26, 2006 6:37 PM By Kathryn Jackson

The first part of this article appeared in July issue of the O+F CONTACT CENTER ADVISOR, a sister e-newsletter published monthly. Part one focused on the call monitoring form. Here, we’ll discuss the monitoring process itself.






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