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Operations & Fulfillment ARCHIVE

Now listen to this  Nov 01, 2006 10:30 PM By MCM staff

For the past three years Corporate Express, a $4.6 billion supplier of office products, has relied on voice-directed technology to drive its unit-picking

Juggling Web AND Phone Contacts  Nov 01, 2006 10:30 PM By Curt Barry

The average multichannel merchant reports that up to 40% of direct sales come through the Internet, according to research conducted by my firm, F. Curtis

Micro Managing  Nov 01, 2006 10:30 PM By Ken Magill

Since the late ’90s, multichannel merchants have had seared into their brains the phrase The competition is just a click away. Fair enough, but more and

Four steps to internal benchmarking  Nov 01, 2006 10:30 PM By Kate Vitasek

Benchmarking is the process of drawing meaningful comparisons between a company’s performance and the performance of identified best practices. Internal

Creativity Comes Alive  Nov 01, 2006 10:30 PM By Andrea Syverson

The words of the author/theologian/educator/civil-rights leader Howard Thurman stopped me in my tracks: Don’t ask yourself what the world needs. Ask yourself

ONE-PAGE CHECKOUT  Nov 01, 2006 10:30 PM By Heather Retzlaff

Online merchants have been kicking around the idea of single-screen checkout as a better, faster process for years now, and many marketers have in fact

a new look at THE TOP 20 Contact Center Metrics  Nov 01, 2006 10:30 PM By Penny Reynolds

The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly

Eco-Friendly Operations  Nov 01, 2006 10:30 PM By MCM staff

Given that interest in global warming is heating up and that fuel costs have risen considerably in recent years, many companies are seeking ways to be

Lost Shipment Recovery: Reward Outweighs the Effort  Nov 01, 2006 9:48 PM By MCM staff

For every shipper, staying in control of lost merchandise is vital. Packages sent but never delivered are costly

Ask the Fulfillment Doctor:  Nov 01, 2006 9:40 PM By MCM staff

Question: I

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