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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Review The Shipping News  Jan 01, 2004 10:30 PM By MCM staff

I rented this movie expecting it to actually be about shipping. Boy, was I ever wrong! This was a real disappointment, and I can’t understand why they

3PLs Upgrade, Become 4PLs  Jan 01, 2004 10:30 PM By MCM staff

In a move certain to raise the stakes in the world of logistics outsourcing, 3PLs have announced their intention to become 4PLs in the near future. Outsourcing

Hello, Dolly!  Jan 01, 2004 10:30 PM By MCM staff

BARBIE MAY BE OVER 40, but she’s still feisty. The iconic doll from Mattel Inc. reigns supreme as the most popular toy for girls this holiday season.

Easy Returns Draw Repeat Sales  Dec 17, 2003 10:30 PM By MCM staff

Retailers

The Ones to Watch  Dec 01, 2003 10:30 PM By MCM staff

As economic uncertainty becomes part of the way we do business, it’s impossible to even speculate what the next few months will bring, let alone the next

Chapter 7: Monitoring  Dec 01, 2003 10:30 PM By MCM staff

WHY MONITOR? As you will see, most centers monitor, especially phone calls. And the reasons why they monitor, according to an ICMI/ACNielsen Study done

Chapter 6: Training Curriculum  Dec 01, 2003 10:30 PM By MCM staff

In their book Customer Service and Human Experience, Drs. D’Ausilio and Anton, who believe that core competencies should be customized for each client,

Opinion and Response  Dec 01, 2003 10:30 PM By MCM staff

HAVING HIS SAY A Guide to Grassroots Action Chris Bradley, president of Portland, ME-based bedding cataloger Cuddledown of Maine, on acting locally to

eye candy  Nov 01, 2003 10:30 PM By MCM staff

PUT any woman into a Sephora shop and it’s like watching a kid in a candy store. If that woman happens to be a cosmetics junkie, watch out! The response

Transparent Managers  Nov 01, 2003 10:30 PM By John Whitlow

EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill






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