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MCM OUTLOOK 2016: O+F

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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Ask the Fulfillment Doctor: Dashboard Dials  Jan 03, 2007 9:50 PM By Curt Barry

Imagine a series of dials in the corporate cockpit that reflect key indicators in customer service, sales tracking, and profitability. When tightly structured, these dials can give management an accurate and timely picture of the business

Are You Overlooking the Profit Opportunity in Your Receiving Operation?  Jan 03, 2007 9:42 PM By Wayne Teres

This is the first of a two-part series. This article examines how establishing receiving practices can increase your bottom line. Part two will discuss how to use this information to improve your operation and your profits.

Green beings  Jan 01, 2007 10:30 PM By Sherry Chiger

Around the time that the trade press was following the cliffhanger-worthy passage of the postal reform bill in Congress (see our coverage on page 7),

Time to lock in supply agreements?  Jan 01, 2007 10:30 PM By Jim Tierney

As we roll into 2007, paper prices are holding steady or in some cases being discounted. But with mill inventories significantly down for this time of

‘TWAS THE SEASON not only for gift-giving but also for rate-raising by parcel carriers  Jan 01, 2007 10:30 PM By Mark Del Franco

On Nov. 17, Atlanta-based United Parcel Service (UPS) announced that it would hike its ground and air shipping rates effective Jan. 1. Prices are increasing

BEST PRACTICES IN INVENTORY METRICS  Jan 01, 2007 10:30 PM By Curt Barry

Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics

Get in charge of YOUR CHARGEBACKS  Jan 01, 2007 10:30 PM By MCM staff

In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity. But ours is not a perfect

Vertical reality  Jan 01, 2007 10:30 PM By Ken Magill

Business-to-business merchants have always had a reputation for being slow to embrace new marketing techniques. Their attitude toward the not-so-new channel

Upgrading the contact center  Jan 01, 2007 10:30 PM By Greg Anderson

Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support

Fulfilling Urban’s legend  Jan 01, 2007 10:30 PM By MCM staff

As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban






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