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MCM OUTLOOK 2015: O+F

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Operations & Fulfillment ARCHIVE

Live from ECMOD: Prospecting The U.K. Way  Oct 26, 2006 12:18 AM By Sherry Chiger

London–Although it was moderated by an American, one of the two opening sessions at the European Catalogue and Mail Order Days conference here offered a primer of sorts to multichannel marketing in the U.K.

WERC Study: Higher Transportation Costs and Tighter Capacity Alter Distribution Operations  Oct 25, 2006 9:03 PM By MCM staff

Shippers and carriers continue to experience the effects of rising transportation costs and constrained capacity that include changes in rates, service levels, and, in some cases, how they do business together, so says a study from the Warehousing Education and Research Council (WERC).

Examining the Realities: An Analysis of Today’s Call Center Metrics  Oct 18, 2006 8:53 PM By Brian Galvin

Contact centers are data-rich environments, with detailed information available from a multitude of systems on every minute step of each interaction

UPS’ Eskew Letter: Don’t Blame Us  Oct 18, 2006 8:51 PM By MCM staff

In a letter obtained by the O+F Advisor, United Parcel Service (UPS) chairman/CEO Michael L. Eskew says his organization is being incorrectly depicted as the villain in the postal reform issue.

WERC Salary Survey: VP Logistics is Tops  Oct 18, 2006 8:46 PM By MCM staff

If you’re a vice president of logistics, chances are you’re walking around with a few more dollars in your pocket than your counterparts, at least according to 2006 Warehousing Sales and Wages guide from the Warehousing and Education Research Council.

President Signs SAFE bill into Law  Oct 18, 2006 8:44 PM By MCM staff

As expected, President Bush signed the Security and Accountability for Every Port Act (SAFE) into law on Oct. 13. Congress passed the legislation on Sept. 30, by a vote of 409 to 2 in the House of Representatives. In May, the U.S. House of Representatives overwhelmingly voted to pass H.R. 4954, the Security and Accountability for Every Port Act.

New Feature! Industry Insight  Oct 14, 2006 2:21 AM By MCM staff

This month we introduce Industry Insight, courtesy of NextAction, a Westminster, CO-based database marketing services provider. Each month NextAction will share sales and channel data compiled from more than 1,100 multichannel merchants

Holiday Search Help for the Giving-Impaired  Oct 13, 2006 10:40 PM By Brian Quinton

Don

Cost-Effective Alternatives for LPL Shipments Offered by UPS and FedEx  Oct 11, 2006 7:59 PM By MCM staff

Many businesses are unaware of how much they could save by choosing UPS Hundredweight or FedEx Multiweight when sending merchandise on partial pallets, or less-than-pallet loads (LPLs).

5 Steps to Shape-Based Postage Compliance  Oct 11, 2006 7:52 PM By Bob Makofsky

You’ve probably heard that the U.S. Postal Service has filed to raise rates again in May 2007. But the proposed rates follow a more complex pricing structure than the flat 5.4% increase implemented last January. For the first time, the rate structure will rely on shape, as well as weight.






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