The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

A New Dimension in Packaging  Jan 01, 2007 10:30 PM By Mark Del Franco

The U.S. Postal Service’s proposed rate changes and new guidelines from just about every other major parcel carrier mean that no matter what type of product

SPOTLIGHT ON NCOF  Jan 01, 2007 10:30 PM By MCM staff

Multichannel Merchant will be previewing the smartest practices and other need-to-know information from the 17th annual National Conference on Operations

The best of inventory  Jan 01, 2007 10:30 PM By Curt Barry

Inventory management and forecasting are strategic issues. Companies that recognize this fact can typically provide higher levels of service to their

Green beings  Jan 01, 2007 10:30 PM By Sherry Chiger

Around the time that the trade press was following the cliffhanger-worthy passage of the postal reform bill in Congress (see our coverage on page 7),


Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics

Time to lock in supply agreements?  Jan 01, 2007 10:30 PM By Jim Tierney

As we roll into 2007, paper prices are holding steady or in some cases being discounted. But with mill inventories significantly down for this time of

Netflix Leads ForeSee Results Satisfaction Index  Dec 27, 2006 9:28 PM By Ken Magill

Netflix is number one in customer satisfaction for the second holiday season in a row, according to customer satisfaction measurement and management firm ForeSee Results.

Weighing Land Availability and Costs in Site Selection  Dec 20, 2006 10:22 PM By MCM staff

A decade ago land cost, along with construction cost, were the primary site selection factors when determining where to locate a warehouse or distribution center. Today, however, even in an environment where land and rental costs are increasing, these factors are no longer the primary consideration.

Getting a Grip on Agent Time Utilization, Part II  Dec 20, 2006 10:17 PM By MCM staff

Once the team has defined the work states, it should establish a start date and train the agents on work-state definitions. It usually helps to train the agents in small groups and to produce a job aid that can be placed in their workspace for quick reference (don

The Skinny on Put-to-light  Dec 20, 2006 10:13 PM By Sam Flanders

Put to light is a way to direct activities such as single item distribution and order consolidation via light directed devices. Put to light uses the same hardware as a pick-to- light system, but it reverses the process.

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