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Operations & Fulfillment ARCHIVE

Gaps across the channels  May 01, 2006 9:30 PM By Jim Okamura

My recent shopping trip to apparel merchant The Gap reinforced just how far we have to go in terms of fully realizing multichannel customer benefits at

It’s a jungle in the DC  May 01, 2006 9:30 PM By Sherry Chiger

Did you hear the one about the guy who attended an industry conference and a reality television show broke out? That’s what happened during 60 Ideas in

The 12 commandments of performance management  May 01, 2006 9:30 PM By Sherry Chiger

There was nary a thou shalt among the 12 commandments of performance management put forth by Kate Vitasek, managing partner of Bellevue, WA-based consultancy

Better operations through communication  May 01, 2006 9:30 PM By Sherry Chiger

As the poet John Donne wrote in 1624, Noman is an island, and nearly 500 years later the sentiment still holds true especially in business. During a session

2006 Benchmark Report Contact Center  May 01, 2006 9:30 PM By Mark Del Franco

Despite the importance of keeping customers happy, merchants still have a way to go when it comes to improving service levels. According to Multichannel

A meaty discussion  May 01, 2006 9:30 PM By MCM staff

Ron Eike has been the director of operations for Omaha, NE-based specialty foods mailer Omaha Steaks since 1986. He is responsible for fulfillment, logistics,

[Your name here]  May 01, 2006 9:30 PM By Tim Parry

On the front end, personalizing products is a great idea that can give you a distinctive edge over your competitors. On the back end, however, offering

TIDBITS  May 01, 2006 9:30 PM By Mark Del Franco

Musician’s Friend expands Musician’s Friend, the catalog/Web subsidiary of Westlake Village, CA-based Guitar Center, will break ground on a 702,000-sq.-ft.

Walking the forecasting TIGHTROPE  May 01, 2006 9:30 PM By Barbara Arnn

Forecasting inventory for seasonal demand takes philosopher George Santayana’s dictum Those who cannot remember the past are condemned to repeat it and

Live from NCOF: Analyzing the Three Ps of Packaging  Apr 12, 2006 8:22 PM By Mark Del Franco

The Ps that Monk spoke about during his Tuesday session, “Analyzing Your Packaging: The Three Ps,






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