MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentNov 01, 2006 10:30 PM By Penny Reynolds
The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly
Operations & FulfillmentNov 01, 2006 9:48 PM By MCM staff
For every shipper, staying in control of lost merchandise is vital. Packages sent but never delivered are costly
Operations & FulfillmentNov 01, 2006 9:40 PM By MCM staff
Operations & FulfillmentNov 01, 2006 9:25 PM By MCM staff
Operations & FulfillmentOct 31, 2006 8:51 PM By Doug Walner
According to a survey released in April by Philadelphia-based career-consulting firm Right Management, replacing a bad hire can cost as much as five times the employee’s salary. Yet many hiring managers have neither the training nor the time to adequately interview job applicants. As a result, bad hires are made, followed by high turnover and escalating costs for the company involved. That can cripple any business. But employment testing can improve your bottom line.
Operations & FulfillmentOct 31, 2006 8:46 PM By Wes Hayden
As a contact center professional, you
Operations & FulfillmentOct 31, 2006 8:37 PM By Bob Webb
With the holidays right around the corner, are you prepared for last-minute changes that are sure to occur with agent scheduling? This is a problem that all contact centers face during holidays, and the ramifications can be significant. If staffing is just 2% below where it should be, the percentage of calls answered within 30 seconds, or any other established performance objective, will typically drop by 10%. If 10% of the seats are vacant, half of the center
Operations & FulfillmentOct 26, 2006 12:28 AM By Sherry Chiger
London–N Brown Group is as traditional a catalog company as you can get. It has roughly 20 catalog titles, among them J D Williams, 50 Plus, and Simply Be, most of which target women 45-65 years old.
Operations & FulfillmentOct 26, 2006 12:18 AM By Sherry Chiger
London–Although it was moderated by an American, one of the two opening sessions at the European Catalogue and Mail Order Days conference here offered a primer of sorts to multichannel marketing in the U.K.
Operations & FulfillmentOct 25, 2006 9:03 PM By MCM staff
Shippers and carriers continue to experience the effects of rising transportation costs and constrained capacity that include changes in rates, service levels, and, in some cases, how they do business together, so says a study from the Warehousing Education and Research Council (WERC).
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