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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Study: Simpler Online Returns Make Happier Customers  Jan 11, 2006 8:15 PM By Tim Parry

Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.

Are You Ready for Holiday 2006?  Jan 05, 2006 2:55 AM By Curt Barry

Promises, promises. All businesses make them, but the best actually deliver. Now is the time to conduct a post mortem of how well your multichannel business performed in holiday 2005 and to develop plans for improvement for holiday 2006. While it may seem early to start planning for the coming holiday season, now is the best time because your people will remember vividly the good and bad incidents,

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

Material handling benchmarks  Jan 01, 2006 10:30 PM By Rama Ramaswami

The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back

Spotlight: 3PLs  Jan 01, 2006 10:30 PM By Rama Ramaswami

Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry

Boxed In?  Jan 01, 2006 10:30 PM By Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one

No Pseudo in This Wire It’s the Real Thing  Jan 01, 2006 10:30 PM By Rama Ramaswami

Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough

Read This Before You Outsource  Jan 01, 2006 10:30 PM By Rama Ramaswami

We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,

Parcel carriers release new rates for 2006  Jan 01, 2006 10:30 PM By John Fischer

It’s that time of year again: No, not the time for keeping New Year’s resolutions, but for absorbing the new parcel carrier rates announced last month

Cost confusion  Jan 01, 2006 10:30 PM By Rama Ramaswami

Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals

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