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Operations & Fulfillment ARCHIVE

No Pseudo in This Wire It’s the Real Thing  Jan 01, 2006 10:30 PM By Rama Ramaswami

Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough

Read This Before You Outsource  Jan 01, 2006 10:30 PM By Rama Ramaswami

We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,

Parcel carriers release new rates for 2006  Jan 01, 2006 10:30 PM By John Fischer

It’s that time of year again: No, not the time for keeping New Year’s resolutions, but for absorbing the new parcel carrier rates announced last month

Cost confusion  Jan 01, 2006 10:30 PM By Rama Ramaswami

Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals

FedEx Announces 2006 Rates  Dec 06, 2005 6:02 AM By John Fischer

Effective Jan. 2, Federal Express Corp.

Export Compliance: Seven Trends to Watch  Dec 02, 2005 4:16 AM By Rama Ramaswami

As we approach the end of the year, it’s time to pull out the old crystal ball and try to figure out what lies ahead. Fortunately, the global trade experts at JPMorgan Chase Vastera have made divination easier, at least in the area of export compliance.

What Goes Into a Per-Order Labor Cost Calculation?  Dec 02, 2005 4:12 AM By MCM staff

One of our readers recently sent in the following question regarding per-order labor costs and how to calculate them: “Do the labor costs relate only to pickers and packers of the orders? What about management?

Made to Order  Dec 01, 2005 10:30 PM By Ron Hounsell

What do you mean, Acme is costing me money? asked Rusty, CEO of AAA Widgets Corp. His old friend Woody smiled. Sure, Acme is one of your oldest and most

Out of service  Dec 01, 2005 10:30 PM By Rama Ramaswami

When customer service pundit Ron Willingham decided to buy a TV set, he expected the process to be fairly straightforward. As head of Integrity Systems,

RFID Rx  Dec 01, 2005 10:30 PM By Rama Ramaswami

Like good household help, a good RFID provider is hard to find. And even if you manage to turn up one that seems suitable, the technology’s newness makes

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