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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Juggling Web AND Phone Contacts  Nov 01, 2006 10:30 PM By Curt Barry

The average multichannel merchant reports that up to 40% of direct sales come through the Internet, according to research conducted by my firm, F. Curtis

Micro Managing  Nov 01, 2006 10:30 PM By Ken Magill

Since the late ’90s, multichannel merchants have had seared into their brains the phrase The competition is just a click away. Fair enough, but more and

Four steps to internal benchmarking  Nov 01, 2006 10:30 PM By Kate Vitasek

Benchmarking is the process of drawing meaningful comparisons between a company’s performance and the performance of identified best practices. Internal

Creativity Comes Alive  Nov 01, 2006 10:30 PM By Andrea Syverson

The words of the author/theologian/educator/civil-rights leader Howard Thurman stopped me in my tracks: Don’t ask yourself what the world needs. Ask yourself

ONE-PAGE CHECKOUT  Nov 01, 2006 10:30 PM By Heather Retzlaff

Online merchants have been kicking around the idea of single-screen checkout as a better, faster process for years now, and many marketers have in fact

a new look at THE TOP 20 Contact Center Metrics  Nov 01, 2006 10:30 PM By Penny Reynolds

The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly

Eco-Friendly Operations  Nov 01, 2006 10:30 PM By MCM staff

Given that interest in global warming is heating up and that fuel costs have risen considerably in recent years, many companies are seeking ways to be

Getting a read on operations  Nov 01, 2006 10:30 PM By MCM staff

Eric Cohen is the vice president of operations and merchandise planning for Delray Beach, FL-based Levenger, which describes itself as selling tools for

LAKE CHAMPLAIN CHOCOLATES MOVING TO GREENER PASTURES  Nov 01, 2006 10:30 PM By Mark Del Franco

Lake Champlain Chocolates was scheduled in October to move its packaging, warehousing, and shipping divisions into a building down the street from its

Now listen to this  Nov 01, 2006 10:30 PM By MCM staff

For the past three years Corporate Express, a $4.6 billion supplier of office products, has relied on voice-directed technology to drive its unit-picking






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