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Operations & Fulfillment ARCHIVE

The Not-So-Chic Customer  Nov 01, 2003 10:30 PM By MCM staff

Stereotypes have their uses. Where would we be, for instance, without the parcel or the order size? It’s a little riskier, though, to pigeonhole customers.

Foaming at the Mouth  Nov 01, 2003 10:30 PM By Rama Ramaswami

You’re furious. Your heart pounds, the sweat breaks out on your forehead, and you’re gnashing your teeth. You may be in the grip of Web rage, according

eye candy  Nov 01, 2003 10:30 PM By MCM staff

PUT any woman into a Sephora shop and it’s like watching a kid in a candy store. If that woman happens to be a cosmetics junkie, watch out! The response

Opinion and Response  Nov 01, 2003 10:30 PM By MCM staff

EXCLUSIVE RESEARCH REPORT Survey Says: Better Than Expected All this talk about how catalogers had slashed circulation may be just that: talk. Among the

Transparent Managers  Nov 01, 2003 10:30 PM By John Whitlow

EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill

PC Mall Relaunches Former Egghead Site  Nov 01, 2003 10:30 PM By MCM staff

Computer reseller PC Mall on Oct. 28 relaunched OnSale, an online marketplace and auction site. The Torrance, CA-based marketer is hoping to repeat the

Operations and Management: Seven Tips for Better Picking and Packing  Nov 01, 2003 10:30 PM By Mark Del Franco

According to a catalog operations maxim, when it comes to picking and packing orders, the best-handled product is the least-handled product. Simply put,

Moving Forward in Reverse  Nov 01, 2003 10:30 PM By Jeff Kline

LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets

Savings Banked  Nov 01, 2003 10:30 PM By MCM staff

Ten years of miracle-managing your DC, and they still expect you to find ways to cut costs! It’s October, the first holiday book has dropped, and you

Cotton Picking  Nov 01, 2003 10:30 PM By D. Douglas Graham

RATIONALES FOR OUTSOURCING fulfillment usually boil down to three. When a company wants to do business beyond its traditional operating radius, outsourcing






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