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MCM OUTLOOK 2015: O+F

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Operations & Fulfillment ARCHIVE

Out of Order  Mar 01, 2005 10:30 PM By MCM staff

Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want

Service Call  Mar 01, 2005 10:30 PM By MCM staff

Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency

Distributors Lukewarm on IT  Mar 01, 2005 10:30 PM By Barbara Arnn

The mood of distribution industry executives facing this year’s IT challenges can perhaps best be described as waning optimism, judging by Forrester Research

Culture Clash  Mar 01, 2005 10:30 PM By Margery Weinstein

With nearly 7.8 million Hispanic workers employed in the U.S. not to mention millions more from Asia, Africa, and other overseas locales there’s a good

MORTAL COMBAT  Mar 01, 2005 10:30 PM By MCM staff

Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.

Overstock.com Subject of FTC Inquiry  Feb 14, 2005 2:12 AM By John Fischer

Online discounter Overstock.com reported that the Federal Trade Commission has opened an inquiry into the company

Over and Out  Feb 01, 2005 10:30 PM By MCM staff

YOU KNOW THE STATISTICS, but you never thought it could happen to you. You’ve lost your job. Don’t panic, advises outplacement pro Harry Dahlstrom in

Carrier Contracts  Feb 01, 2005 10:30 PM By Mike Erickson

AS A SHIPPER IN 2005, you’re likely to be saddled with extra costs from carriers. Thanks to technology advances, carriers now bill for services they physically

Super Service  Feb 01, 2005 10:30 PM By Barbara Arnn

What characteristics do merchants such as Ann Taylor, hpshopping, Petsmart, and Tower Records have in common? According to the e-tailing group inc.’s

FAST COMPANY  Feb 01, 2005 10:30 PM By Thomas G. Dolan

Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks






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