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MCM OUTLOOK 2016: O+F

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Operations & Fulfillment ARCHIVE

Breaking Down the Walls: Leveraging a Virtual Contact Center for Skilled, Global Customer Service  Oct 04, 2006 11:47 PM By Wes Hayden

There

Thinking of Relocating Your DC? Consider These 5 Factors  Oct 04, 2006 11:12 PM By Curt Barry

Is your distribution center cramped? Or do you think you might save substantially on your outbound shipping costs by moving into a DC? A warehouse relocation may be just the thing for you. But before you go breaking ground or signing lease papers there are factors worthy of consideration: inbound transportation costs; labor cost, availability and peak staffing needs; facilities costs; state and local government incentives; and risk evaluation to your business. Marketers must evaluate all these factors to see how they impact the total savings or costs for the potential move.

DMA Escalates War of Words with UPS  Oct 02, 2006 4:23 AM By Mark Del Franco

As the postal reform issue comes down to its waning days in the 109th Congress, the war of words between the Direct Marketing Association and the United Parcel Service grew more heated on Sept. 29, with DMA president/CEO John Greco Jr. issuing a pointed statement:

Broder Bros. Buys $40 Million Distributor  Oct 02, 2006 4:19 AM By MCM staff

Imprintable sportswear distributor Broder Bros. announced Thursday it acquired

2006 Benchmark Report INFORMATION TECHNOLOGY  Oct 01, 2006 9:30 PM By Mark Del Franco

Here’s an encouraging statistic from Multichannel Merchant’s 2006 Information Technology Systems Benchmark Report: More than 70% of respondents said that

Coping with change  Oct 01, 2006 9:30 PM By Liz Kislik

The more things change, the more they remain the same, as the saying goes. And that’s what most employees expect of corporate change initiatives. Employees

7 tips for shopping for a shipping consolidator  Oct 01, 2006 9:30 PM By Mark Del Franco

Direct marketers have long relied on shipping consolidators to help them get their packages farther down in the U.S. Postal Service mail stream so that

Coping with the seasonal crunch  Oct 01, 2006 9:30 PM By MCM staff

By now, many of you are beginning to get the first waves of holiday orders. Are you as well prepared as you think you are? It’s not too late to make a

TIDBITS  Oct 01, 2006 9:30 PM By MCM staff

Nordstrom expands Cedar Rapids DC Nordstrom plans to expand its Cedar Rapids, IA, fulfillment and contact centers, which coincides with the Seattle-based

A look at Integrated Retail Systems  Oct 01, 2006 9:30 PM By Ernie Schell

As a major component of the multichannel world, retail operations are a prime candidate for integration with the direct (contact center and e-commerce)






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