MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentSep 27, 2006 8:36 PM By MCM staff
We all know that a company’s global supply chain is a potent strategic weapon, economically speaking. Unfortunately, it can also be a potentially fatal area of vulnerability. Consider the hundreds of millions of shipping containers that move among the world’s seaports–about 80% of the world’s cargo, which adds up to 5.8 billion tons per year–and you can see that there is a lot of room for error.
Operations & FulfillmentSep 26, 2006 9:57 PM By Maggie Klenke
Call centers have come a long way in the past five years in terms of elevating the role and stature of their operations. One contributing factor is the move to provide certification programs that can designate an individual or center as meeting a specific set of standards or having defined skills and knowledge. While some of these are only meaningful within the context of a single employer, there are others that are intended to make certification transportable so that hiring managers and potential clients can use such certifications in their recruiting strategies.
Operations & FulfillmentSep 26, 2006 9:48 PM By MCM staff
No call center manager wants to be named the next poster child for the
Operations & FulfillmentSep 26, 2006 9:42 PM By Liz Kislik
How do most people learn to supervise? They repeat some version of what they saw an early boss, or teacher, or parent, or older sibling do. More often than you
Operations & FulfillmentSep 26, 2006 5:23 AM By Mark Del Franco
As the House and the Senate mull the merits of enacting postal reform, it appears that 11th-hour lobbying efforts brought by private-sector package delivery firms over parcel rates could threaten postal reform,
Operations & FulfillmentSep 20, 2006 9:59 PM By Don Cook
Labor management programs provide work measurement and quality control data to enable you to identify employees with unacceptable performance. You can review each week
Operations & FulfillmentSep 20, 2006 9:55 PM By Kathryn Jackson
Recently I asked several contact center managers, “How prepared are your agents to handle the job immediately following initial training?
Operations & FulfillmentSep 13, 2006 9:36 PM By MCM staff
Operations & FulfillmentSep 13, 2006 7:43 PM By Kate Vitasek
Benchmarking is the process of drawing meaningful comparisons between a company
Operations & FulfillmentSep 13, 2006 7:34 PM By Kathryn Jackson
You may already know where your coaching gaps are in the contact center. If you don
Posted 4 days ago
by Curt Barry
Posted 1 week ago