Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.


The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Designing Merchant  Apr 01, 2005 10:30 PM By MCM staff

You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and

COMING AROUND  Apr 01, 2005 10:30 PM By MCM staff

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.

Care Package  Apr 01, 2005 10:30 PM By Bennett Voyles

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

Reverse Waltz  Apr 01, 2005 10:30 PM By David Pluviose

What, you might wonder, does dancing have in common with reverse logistics? Perhaps not much at first glance, but as soon as you introduce the metaphor

Critics’ Choice  Apr 01, 2005 10:30 PM By MCM staff

This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you

Spotlight On CUSTOMER SERVICE  Apr 01, 2005 10:30 PM By Lawrence Dean Shemesh

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all

Fast Forward  Apr 01, 2005 10:30 PM By Karen Berman

Top Picks In the market for picking technologies? Chances are you’re looking for advice. Dave Piasecki, principal of Inventory Operations Consulting in

Successful Seasonal Hiring HELP WANTED  Apr 01, 2005 10:30 PM By Penny Reynolds

A mere 275 shopping days until Christmas! While you may have a while before you need to address your holiday cards, the time is approaching rapidly for

Proactive Service  Apr 01, 2005 10:30 PM By Rama Ramaswami

GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity

PC Connection, Red Envelope Warn on Resultss  Mar 31, 2005 4:55 AM By MCM staff

Merrimack, NH-based computer reseller PC Connection (Nasdaq: PCCC) and San Francisco-based gifts cataloger Red Envelope (Nasdaq: REDE) downgraded their fiscal guidance this week.

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