MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentOct 01, 2006 9:30 PM By Liz Kislik
The more things change, the more they remain the same, as the saying goes. And that’s what most employees expect of corporate change initiatives. Employees
Operations & FulfillmentOct 01, 2006 9:30 PM By Mark Del Franco
Direct marketers have long relied on shipping consolidators to help them get their packages farther down in the U.S. Postal Service mail stream so that
Operations & FulfillmentOct 01, 2006 9:30 PM By Kate Vitasek
It is a long-held belief among warehousing professionals that highly automated distribution centers are more challenging to modify in response to changes
Operations & FulfillmentOct 01, 2006 9:30 PM By MCM staff
Nordstrom expands Cedar Rapids DC Nordstrom plans to expand its Cedar Rapids, IA, fulfillment and contact centers, which coincides with the Seattle-based
Operations & FulfillmentSep 27, 2006 8:45 PM By Don Cook
Early awareness of problems can often save appreciable cost and reduce wasted time when gathering data for your labor management program. Here are nine potential pitfalls to watch out for.
Operations & FulfillmentSep 27, 2006 8:36 PM By MCM staff
We all know that a company’s global supply chain is a potent strategic weapon, economically speaking. Unfortunately, it can also be a potentially fatal area of vulnerability. Consider the hundreds of millions of shipping containers that move among the world’s seaports–about 80% of the world’s cargo, which adds up to 5.8 billion tons per year–and you can see that there is a lot of room for error.
Operations & FulfillmentSep 26, 2006 9:57 PM By Maggie Klenke
Call centers have come a long way in the past five years in terms of elevating the role and stature of their operations. One contributing factor is the move to provide certification programs that can designate an individual or center as meeting a specific set of standards or having defined skills and knowledge. While some of these are only meaningful within the context of a single employer, there are others that are intended to make certification transportable so that hiring managers and potential clients can use such certifications in their recruiting strategies.
Operations & FulfillmentSep 26, 2006 9:48 PM By MCM staff
No call center manager wants to be named the next poster child for the
Operations & FulfillmentSep 26, 2006 9:42 PM By Liz Kislik
How do most people learn to supervise? They repeat some version of what they saw an early boss, or teacher, or parent, or older sibling do. More often than you
Operations & FulfillmentSep 26, 2006 5:23 AM By Mark Del Franco
As the House and the Senate mull the merits of enacting postal reform, it appears that 11th-hour lobbying efforts brought by private-sector package delivery firms over parcel rates could threaten postal reform,