Subscribe


 

MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

SUBSCRIBE TO O+F ADVISOR NOW!

Operations & Fulfillment ARCHIVE

Identifying the Gaps in Call Agent Training  May 24, 2006 9:58 PM By Penny Reynolds

So what exactly do new employees need to learn about the call center? We asked agents and supervisors alike what the missing pieces were and below is their

The Hidden Costs of Reverse Logistics, Part II  May 24, 2006 9:52 PM By MCM staff

Companies ignore reverse logistics at their own peril, because improving the returns process is a relatively easy way to move dollars to the bottom line. An automated reverse logistics operations

Standard Mailers Could See 9% Postal Rate Hike  May 04, 2006 4:15 AM By John Fischer

Better prepare to pay more in postage: The U.S. Postal Service on May 3 filed a proposal with the Postal Rate Commission (PRC) seeking an average overall rate hike of about 8.5%, with a 9% increase for standard mail. Priority Mail is proposed to increase by 13.8%; Express Mail by 12.5%; package services by 13.4%; and periodicals by 11.7%. The proposed price increases would take affect in mid-2007.

It’s a jungle in the DC  May 01, 2006 9:30 PM By Sherry Chiger

Did you hear the one about the guy who attended an industry conference and a reality television show broke out? That’s what happened during 60 Ideas in

Gaps across the channels  May 01, 2006 9:30 PM By Jim Okamura

My recent shopping trip to apparel merchant The Gap reinforced just how far we have to go in terms of fully realizing multichannel customer benefits at

The 12 commandments of performance management  May 01, 2006 9:30 PM By Sherry Chiger

There was nary a thou shalt among the 12 commandments of performance management put forth by Kate Vitasek, managing partner of Bellevue, WA-based consultancy

Better operations through communication  May 01, 2006 9:30 PM By Sherry Chiger

As the poet John Donne wrote in 1624, Noman is an island, and nearly 500 years later the sentiment still holds true especially in business. During a session

[Your name here]  May 01, 2006 9:30 PM By Tim Parry

On the front end, personalizing products is a great idea that can give you a distinctive edge over your competitors. On the back end, however, offering

2006 Benchmark Report Contact Center  May 01, 2006 9:30 PM By Mark Del Franco

Despite the importance of keeping customers happy, merchants still have a way to go when it comes to improving service levels. According to Multichannel

A meaty discussion  May 01, 2006 9:30 PM By MCM staff

Ron Eike has been the director of operations for Omaha, NE-based specialty foods mailer Omaha Steaks since 1986. He is responsible for fulfillment, logistics,






© 2016 Access Intelligence, LLC – All Rights Reserved.