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MCM OUTLOOK 2014: O+F

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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Opinion and Response  Mar 01, 2004 10:30 PM By MCM staff

The Lion Takes a Bite Regarding Herschell Gordon Lewis’s piece entitled Catalog Copy: Sticking My Head into the Lion’s Mouth Again (January issue), I

Clocking Output  Mar 01, 2004 10:30 PM By MCM staff

THE KEY TO IMPROVING distribution center productivity is to trim the too much time spent on each step, excess shipping charges, and redundant processes

Virtual Realpolitik  Mar 01, 2004 10:30 PM By Jeff Morris

For all the talk about the importance of the Internet in this year’s elections, there’s been precious little research on just how much influence the Web

Productivity Measures  Mar 01, 2004 10:30 PM By MCM staff

RICHARD A. ANDREWSPresident, Efulfillmentcanada.com The key in measuring productivity is determining what should be measured. For fulfillment processes

Dear Miss Lonelycarts  Mar 01, 2004 10:30 PM By Bennett Voyles

It’s not always easy to communicate with your third-party logistics providers. Most of them are more comfortable in front of their computer screens or

E Is for Easy  Mar 01, 2004 10:30 PM By Barbara Arnn

The e-tailing group has published the results of its 6th Annual Mystery Shopping Survey, conducted in the fourth quarter of 2003. Using ten must-have

Be Still, My Heart  Mar 01, 2004 10:30 PM By MCM staff

What’s a product without passion? If you love it, you’ll buy it. At least, that’s what marketers would have us believe. The agency Jack Morton Worldwide

Quality, Uncontrolled  Feb 01, 2004 10:30 PM By Jeff Morris

Call centers are using and will continue to use, in increasing numbers voice recording systems to monitor agent quality. But these applications are not

Time to Duck  Feb 01, 2004 10:30 PM By Bennett Voyles

Some games require practice and a lot of skill. Dodge ball is not one of them. As you may recall from your playground years, being a good dodge ball player

A Dynamic Space  Feb 01, 2004 10:30 PM By MCM staff

SIZE MATTERS, at least if you are a merchant facing two related challenges: first, significantly expanding your product offerings, and second, being stuck






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