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Operations & Fulfillment ARCHIVE

Vintage Systems  Feb 01, 2005 10:30 PM By Ernie Schell

If your current enterprise systems are not meeting your needs (don’t have the functions, or can’t handle your volume), who needs an article to decide

The Store Fantastic  Feb 01, 2005 10:30 PM By MCM staff

This month’s somber cover reflects the state of call centers today, but it also highlights their evolution into something rich and strange. Much the same

Installing Speech Recognition Technology in the Warehouse  Feb 01, 2005 10:30 PM By Ron Hounsell

Why not do it? This kind of talk is a sign of the times. As recently as two or three years ago, fulfillment and distribution executives were still asking

APOCALYPSE NOW  Feb 01, 2005 10:30 PM By Jeff Morris

You love reading predictions admit it and we love making them. And the good thing is, we’re not always wrong! For instance, in this space in a February

Over and Out  Feb 01, 2005 10:30 PM By MCM staff

YOU KNOW THE STATISTICS, but you never thought it could happen to you. You’ve lost your job. Don’t panic, advises outplacement pro Harry Dahlstrom in

FAST COMPANY  Feb 01, 2005 10:30 PM By Thomas G. Dolan

Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks

Carrier Contracts  Feb 01, 2005 10:30 PM By Mike Erickson

AS A SHIPPER IN 2005, you’re likely to be saddled with extra costs from carriers. Thanks to technology advances, carriers now bill for services they physically

Orion Telescopes Sold to Imaginova  Jan 17, 2005 10:45 PM By MCM staff

Imaginova Corp., a New York-based marketer of astronomy products and science information, acquired manufacturer/marketer Orion Telescopes & Binoculars on Jan. 13.

Waaay Beyond the Call  Jan 01, 2005 10:30 PM By MCM staff

IT’S BEEN YEARS since your call center morphed from a simple phone-based organization into a multichannel, multimedia, multitasking behemoth. And you’re

Alsto’s joins HSN catalog stable  Jan 01, 2005 10:30 PM By MCM staff

Highland Park, IL-based Dick Blick Holdings wasn’t seeking to divest its Alsto’s catalog and Web business. But it nonetheless decided in November to sell

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