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Operations & Fulfillment ARCHIVE

The SPIN DOCTORS  Apr 01, 2005 10:30 PM By MCM staff

TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are

PAYMENT [ processing ] IN FULL  Apr 01, 2005 10:30 PM By MCM staff

Online jewelry merchant’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company

Home, Sweet Home  Apr 01, 2005 10:30 PM By Barbara Arnn

Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.

Temporary Insanity  Apr 01, 2005 10:30 PM By MCM staff

MOST OF THE YEAR, life is pretty calm at Cherrydale Farms, an Allentown, PA-based manufacturer of private-label confections for retailers such as JC Penney,

Designing Merchant  Apr 01, 2005 10:30 PM By MCM staff

You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and

COMING AROUND  Apr 01, 2005 10:30 PM By MCM staff

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.

Care Package  Apr 01, 2005 10:30 PM By Bennett Voyles

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

Reverse Waltz  Apr 01, 2005 10:30 PM By David Pluviose

What, you might wonder, does dancing have in common with reverse logistics? Perhaps not much at first glance, but as soon as you introduce the metaphor

Critics’ Choice  Apr 01, 2005 10:30 PM By MCM staff

This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you

Spotlight On CUSTOMER SERVICE  Apr 01, 2005 10:30 PM By Lawrence Dean Shemesh

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all

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