MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports
Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research
Has the current economic slowdown affected your business?
OrderTrust, a direct marketing services provider based in Lowell, MA, has ceased operations and terminated approximately 60 employees. A small staff remains
Fat-cat movie studio executives aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces
Facing the clock is a constant in every employee’s life, but it doesn’t have to be the same clock face for everyone. Developing an optimum schedule ensures that a facility can operate at peak efficiency
SHERRY CHIGER, EDITORIAL DIRECTOR The name of the catalog escapes me it was 20 years ago, after all, back when I was in college but I’d mailed away for
Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.