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Operations & Fulfillment ARCHIVE

How to Create the Most Effective Call Monitoring Program, Part 2  Jul 26, 2006 6:37 PM By Kathryn Jackson

The first part of this article appeared in July issue of the O+F CONTACT CENTER ADVISOR, a sister e-newsletter published monthly. Part one focused on the call monitoring form. Here, we’ll discuss the monitoring process itself.

IT AND SYSTEM MAINTENANCE IN THE DC  Jul 26, 2006 6:26 PM By MCM staff

Why is it important to maintain or even monitor our computer systems that operate inside a distribution center? If it

Power Outages Hurt NYC Merchants  Jul 26, 2006 6:57 AM By Tim Parry

A week after parts of New York City lost electricity due to storms, some areas are still in the dark. Fortunately for two multichannel merchants with facilities in those areas, however

Benchmarking: shipment vs. delivery  Jul 01, 2006 9:30 PM By MCM staff

What’s the better benchmark when it comes to shipping the customer’s goods: when the order ships or when the order is delivered? According to a recent

TIDBITS  Jul 01, 2006 9:30 PM By MCM staff

Sigma Micro to acquire Quark Commerce Indianapolis-based software provider Sigma Micro agreed to acquire the intellectual property of Quark Commerce software

Claiming your inheritance  Jul 01, 2006 9:30 PM By Liz Kislik

I believe in giving people the benefit of the doubt. I also believe in facing difficulties as quickly as possible. Both of these beliefs can help you

MATCH GAME the packaging version  Jul 01, 2006 9:30 PM By Bennett Voyles

Matching a product with a box should be a simple task. After all, people have been sending things in corrugated cardboard for 116 years, and the entire

Inflation 101  Jul 01, 2006 9:30 PM By MCM staff

Increasing oil prices, upward wage pressures, higher interest rates, the rising yuan the effects of expanding inflation are impossible to avoid. But what

Integrating Core Competencies  Jul 01, 2006 9:30 PM By Jack Schmid

Smart multichannel merchants are using all their core competencies across all selling channels including stores, Websites, and catalogs and they’re finding

Trimming Your Transportation Costs  Jul 01, 2006 9:30 PM By Mark Del Franco

Along with death and taxes, multichannel merchants can count on rising transportation costs. The chief culprit for increasing costs is fuel, which affects






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