The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

The Blair WMS project  Jun 01, 2006 9:30 PM By MCM staff

As vice president of fulfillment for Warren, PA-based Blair Corp., Randy Scalise is responsible for Blair’s men’s and women’s apparel catalogs, including

Virtual inventories get real  Jun 01, 2006 9:30 PM By Karen Kroll

About 10 years ago, when the Internet frenzy was taking off, many in the industry predicted the rise of virtual fulfillment and, possibly the end of inhouse

Ready, willing, and label  Jun 01, 2006 9:30 PM By Kate Vitasek

You might not think that adding something as simple as a barcode label to a carton or a pallet would make a huge difference in your operations. But applying

TIDBITS  Jun 01, 2006 9:30 PM By MCM staff

Who ya gonna call? Is your distribution center so loud that you can’t hear yourself think? Behold the NoiseBuster from Fort Pierce, FL-based Pro Tech

Batch vs. Wave Picking  Jun 01, 2006 9:30 PM By Mark Del Franco

In the distribution center, walking from one location to the next accounts for 60% of a picker’s time. Reducing walking time, then, is all but guaranteed

Six ways to respect your customers  Jun 01, 2006 9:30 PM By Jeanne Bliss

It’s the unusual organization that’s set up to let people think and act collectively on behalf of customers. We’re stuck in our silos making independent

Study: RFID Adoption Moving At Modest Pace  May 24, 2006 10:15 PM By MCM staff

Radio frequency identification (RFID) was supposed to revolutionize operations, only it never materialized. In fact, according to a survey compiled by NCR Corp. and Retail Systems Alert Group, the adoption rate of RFID is still modest primarily because technical and cultural roadblocks continue to impede RFID’s growth.

Improving Inventory Management  May 24, 2006 10:07 PM By MCM staff

Inventory management is a pendulum that is constantly swinging from calm to chaos. When product demand increases, availability decreases. The immediate reaction is to over compensate and substantially increase purchase orders. Demand then declines leaving extensive overstocks. It is a cycle that repeats itself with each new product.

Identifying the Gaps in Call Agent Training  May 24, 2006 9:58 PM By Penny Reynolds

So what exactly do new employees need to learn about the call center? We asked agents and supervisors alike what the missing pieces were and below is their

The Hidden Costs of Reverse Logistics, Part II  May 24, 2006 9:52 PM By MCM staff

Companies ignore reverse logistics at their own peril, because improving the returns process is a relatively easy way to move dollars to the bottom line. An automated reverse logistics operations

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