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MCM OUTLOOK 2015: O+F

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Operations & Fulfillment ARCHIVE

Damage control  May 15, 2005 9:30 PM By Rama Ramaswami

Let’s face it: There’s very little you can do to eliminate damage to your merchandise during shipping. But small changes to your packaging practices,

All in One  May 15, 2005 9:30 PM By D. Douglas Graham

Electronics Line USA is a manufacturer/marketer of high-tech security surveillance equipment and related apparatus, with offices and distribution operations

Negotiating a better parcel carrier contract  May 01, 2005 9:30 PM By Sherry Chiger

Now that postal rates are likely to be going up next year (see cover story), it’s more important than ever to negotiate or renegotiatiate your parcel-carrier

Returns Engagement  May 01, 2005 9:30 PM By Margery Weinstein

Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able

CWD Finds Fitting Way to Reduce Returns  Apr 20, 2005 8:39 PM By Margery Weinstein

All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.

Annual Sales Up 12% Victoria’s Secret Direct  Apr 12, 2005 5:21 PM By MCM staff

The direct-to-consumer unit for women

Home, Sweet Home  Apr 01, 2005 10:30 PM By Barbara Arnn

Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.

Designing Merchant  Apr 01, 2005 10:30 PM By MCM staff

You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and

Temporary Insanity  Apr 01, 2005 10:30 PM By MCM staff

MOST OF THE YEAR, life is pretty calm at Cherrydale Farms, an Allentown, PA-based manufacturer of private-label confections for retailers such as JC Penney,

COMING AROUND  Apr 01, 2005 10:30 PM By MCM staff

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.






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