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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

systems solutions  Apr 01, 2006 10:30 PM By Ernie Schell

If you’re seeking a system, we’re here to help with our annual review of order management software (OMS). Granted, wading through a list of companies

Lesson learned from APX bankruptcy  Apr 01, 2006 10:30 PM By Mark Del Franco

Chuck Frenette, the chief financial officer of Chippewa Falls, WI-based B.A. Mason Shoe, spent most of March 15 scrambling to reroute some 7,000 packages

The Continuing Evolution of Technology  Apr 01, 2006 10:30 PM By MCM staff

Change doesn’t occur in a vacuum. The changes we’re seeing in operations systems and processes, for instance, are due to several shifts in the overall

Clarifying click-to-call  Apr 01, 2006 10:30 PM By John Federman

Recently e-commerce media buzz has focused around click-to-call technology, with Internet search giants Google and Yahoo! testing ways to enable immediate

Simplifying S&H  Apr 01, 2006 10:30 PM By Mark Del Franco

For direct merchants, there’s no escaping shipping and handling charges. You have to pay the shipper to deliver the goods to your customers, and generally

On the Road Again  Apr 01, 2006 10:30 PM By MCM staff

In a bid to keep distribution costs down, companies are considering alternatives that they might have overlooked in the past. We’re seeing more postal

Little Improvements Mean a Lot  Apr 01, 2006 10:30 PM By MCM staff

The order management system (OMS) handles such functions as order entry, sales analysis, inventory planning, and accounting, among others. Many of the

O+F Supplement: The New and the Noteworthy  Apr 01, 2006 10:30 AM By MCM staff

 

Disaster-Proofing Customer Care  Mar 28, 2006 4:14 AM By MCM staff

When a contact center closes due to a hurricane, a power outage, or another disaster, customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or be put on hold for long periods of time with no explanation.

Ten Basic—but Often Overlooked—Keys to Training Reps  Mar 28, 2006 3:49 AM By Dan Coen

What starts as management training given to customer care representatives generally becomes management training received by representatives. In other words, managers typically designs training based on what they want to accomplish and when they want to deliver information to their representatives.






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