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Operations & Fulfillment ARCHIVE

A Rose Is a Rose  Aug 01, 2001 9:30 PM By Ernie Schell

Most new technology firms have trouble stating what they do The technology marketplace is rife with weeds posing as exotic flora. Razor-edged grasses

Outsourcing Customer Service Abroad Can Cut Costs  Jul 31, 2001 9:30 PM By MCM staff

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter

Alloy Allies With CosmoGIRL  Jul 30, 2001 9:30 PM By MCM staff

New York

PC Connection’s Net Income Drops 83%  Jul 19, 2001 9:30 PM By Mark Del Franco

Merrimack, NH

PC Mall in the Black  Jul 17, 2001 9:30 PM By MCM staff

Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing

Alloy Acquires CASS Communications  Jul 11, 2001 9:30 PM By MCM staff

New York

Dot.con  Jul 01, 2001 9:30 PM By Rama Ramaswami

Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase

opinion & response  Jul 01, 2001 9:30 PM By MCM staff

Word on the Sheet In your April Backword (Sheets Fit Only for a King or Queen), I found your jab at cataloger Anthropologie for not stocking full- or

HOW DOES YOUR CALL CENTER GROW?  Jul 01, 2001 9:30 PM By MCM staff

The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8






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