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MCM OUTLOOK 2016: O+F

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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

All in One  May 15, 2005 9:30 PM By D. Douglas Graham

Electronics Line USA is a manufacturer/marketer of high-tech security surveillance equipment and related apparatus, with offices and distribution operations

Back-end benchmarks  May 15, 2005 9:30 PM By Rama Ramaswami

Every couple of years, we find that we have to revise our for benchmarks. Order fulfillment practices change far more rapidly today than they did even

Training Day  May 15, 2005 9:30 PM By Karen Berman

EDITOR’S NOTE This is the second installment of a three-part series on picking technologies and strategies. Part I was published in the April 2005 issue

Returns Engagement  May 01, 2005 9:30 PM By Margery Weinstein

Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able

Negotiating a better parcel carrier contract  May 01, 2005 9:30 PM By Sherry Chiger

Now that postal rates are likely to be going up next year (see cover story), it’s more important than ever to negotiate or renegotiatiate your parcel-carrier

CWD Finds Fitting Way to Reduce Returns  Apr 20, 2005 8:39 PM By Margery Weinstein

All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.

Annual Sales Up 12% Victoria’s Secret Direct  Apr 12, 2005 5:21 PM By MCM staff

The direct-to-consumer unit for women

The SPIN DOCTORS  Apr 01, 2005 10:30 PM By MCM staff

TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are

Home, Sweet Home  Apr 01, 2005 10:30 PM By Barbara Arnn

Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.

Temporary Insanity  Apr 01, 2005 10:30 PM By MCM staff

MOST OF THE YEAR, life is pretty calm at Cherrydale Farms, an Allentown, PA-based manufacturer of private-label confections for retailers such as JC Penney,






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