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Operations & Fulfillment ARCHIVE

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

Nightmare on Main Street  Jul 01, 2001 9:30 PM By Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

No Clue  Jul 01, 2001 9:30 PM By Lew Waddey

Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports

Talking Heads  Jul 01, 2001 9:30 PM By MCM staff

Has the current economic slowdown affected your business?

Airplane!  Jul 01, 2001 9:30 PM By Rama Ramaswami

My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,

OrderTrust Shuttered  Jun 27, 2001 9:30 PM By MCM staff

OrderTrust, a direct marketing services provider based in Lowell, MA, has ceased operations and terminated approximately 60 employees. A small staff remains

Pearl Harbor a Real Gem for Military History Products Mailer  Jun 05, 2001 9:30 PM By MCM staff

Fat-cat movie studio executives aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces

Lip Service  Jun 01, 2001 9:30 PM By Rama Ramaswami

You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals

Systematic Thinking  Jun 01, 2001 9:30 PM By Jeff Kline

I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have

Talking Heads  Jun 01, 2001 9:30 PM By MCM staff

What are the top trends in warehousing for 2002?






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