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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Is Your Call Center Safe?  Apr 01, 2004 10:30 PM By MCM staff

OF COURSE IT IS, YOU SAY You’ve invested in the latest and best security measures. No one can enter or leave the facility without your knowledge. But

Tools for Serious Shippers  Apr 01, 2004 10:30 PM By Jeff Kline

Multichannel retailers may rely on shippers, consolidators, logistics companies, the U.S. Postal Service, or a combination of these possibilities to get

Can’t Touch This!  Apr 01, 2004 10:30 PM By Bennett Voyles

The patient, Mr. O.F., complained again today about a recurring dream. He says he dreamed once more that he was a boy. In the dream, he goes down into

Orvis To Sue Dunn’s Over Alleged Copycat Catalog  Mar 04, 2004 10:30 PM By Paul Miller

Imitation is not the sincerest form of flattery for outdoor sporting gear and apparel cataloger Orvis. The Manchester, VT-based cataloger told CATALOG

Virtual Realpolitik  Mar 01, 2004 10:30 PM By Jeff Morris

For all the talk about the importance of the Internet in this year’s elections, there’s been precious little research on just how much influence the Web

Productivity Measures  Mar 01, 2004 10:30 PM By MCM staff

RICHARD A. ANDREWSPresident, The key in measuring productivity is determining what should be measured. For fulfillment processes

Dear Miss Lonelycarts  Mar 01, 2004 10:30 PM By Bennett Voyles

It’s not always easy to communicate with your third-party logistics providers. Most of them are more comfortable in front of their computer screens or

E Is for Easy  Mar 01, 2004 10:30 PM By Barbara Arnn

The e-tailing group has published the results of its 6th Annual Mystery Shopping Survey, conducted in the fourth quarter of 2003. Using ten must-have

Be Still, My Heart  Mar 01, 2004 10:30 PM By MCM staff

What’s a product without passion? If you love it, you’ll buy it. At least, that’s what marketers would have us believe. The agency Jack Morton Worldwide

Brave New Supermarket  Mar 01, 2004 10:30 PM By Jeff Morris

THE LAST TIME I SAW something called a Future Store, it was an A&P that had been renovated into what was supposed to be a prototype for A&Ps to come though

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