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Operations & Fulfillment ARCHIVE

Outsourcing Customer Service Abroad Can Cut Costs  Jul 31, 2001 9:30 PM By MCM staff

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter

Alloy Allies With CosmoGIRL  Jul 30, 2001 9:30 PM By MCM staff

New York

PC Connection’s Net Income Drops 83%  Jul 19, 2001 9:30 PM By Mark Del Franco

Merrimack, NH

PC Mall in the Black  Jul 17, 2001 9:30 PM By MCM staff

Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing

Alloy Acquires CASS Communications  Jul 11, 2001 9:30 PM By MCM staff

New York

Talking Heads  Jul 01, 2001 9:30 PM By MCM staff

Has the current economic slowdown affected your business?

Airplane!  Jul 01, 2001 9:30 PM By Rama Ramaswami

My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,

Have It Your Way  Jul 01, 2001 9:30 PM By David Pluviose

Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give

Pearl Harbor Film a Money-maker for MBI  Jul 01, 2001 9:30 PM By Paul Miller

Movie-studio honchos aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces the

opinion & response  Jul 01, 2001 9:30 PM By MCM staff

Word on the Sheet In your April Backword (Sheets Fit Only for a King or Queen), I found your jab at cataloger Anthropologie for not stocking full- or






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