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Operations & Fulfillment ARCHIVE

Highlights from an in-depth study of Contact Centers in catalog, retail, and e-commerce operations  May 01, 2004 9:30 PM By Rama Ramaswami

Business conditions have changed considerably in the two years since we conducted our last study of contact centers, but the latter have been slow to

Playing at Work?  May 01, 2004 9:30 PM By MCM staff

WITH EVERYONE WORKING so much harder these days, you can forgive your employees if they goof off once in a while. But what about those times when business

Outside of the Mailbox  May 01, 2004 9:30 PM By MCM staff

IT’S THE RARE CATALOGER that sells exclusively via catalog anymore. Which is why it’s the rare list firm that focuses exclusively on managing and recommending

INNOVATIVE STORAGE METHODS  May 01, 2004 9:30 PM By MCM staff

Even for a dyed-in-the-wool pragmatist, the phrase innovative storage methods might well conjure up a picture of slick, exciting modules gleaming with

Picture Perfect  May 01, 2004 9:30 PM By Margareta Mildsommer

THE GRAPHIC ARTS INDUSTRY has come a long way since the 15th century, when Johannes Gutenberg’s printing press printed the first edition of the Bible.

Think inside the box  May 01, 2004 9:30 PM By Karen Berman

It’s here, it’s here, chorus the children, when their much-anticipated catalog order arrives. As the youngsters rip open the parcel, their parents catch

Mandate Fixation  May 01, 2004 9:30 PM By Thomas Ryan

WHEN YOU ARE COMPELLED to do something, you rush to get it over with. So it is with RFID. Pressured by mandates, manufacturers and distributors focus

10 Ways to Improve Vendor Quality Control  May 01, 2004 9:30 PM By Curt Barry

Quality Circles, Total Quality Management, Dr. Deming’s 14-Point Theory, and Six Sigma are all various programs aimed at improving quality in an organization.

Paper Prices on the Rise  Apr 28, 2004 9:30 PM By MCM staff

Heightened paper demand has led at least three major North American mills to announce price hikes. Stamford, CT-based International Paper Co., Greenville,

Patterson Dental to Acquire Medco Supply Co.  Apr 20, 2004 9:30 PM By Paul Miller

Multititle dental, veterinary, and rehabilitation products cataloger Patterson Dental Co. on April 19 agreed to acquire Medco Supply Co., a $40 million






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