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Operations & Fulfillment ARCHIVE

PC Connection Lays Off 125, Launches Book  May 01, 2001 9:30 PM By Paul Miller

PC Connection, a $1.45 billion computer cataloger, announced on March 28 that it was eliminating 125 jobs, or 7.5% of its work force, taking a one-time

KEVIN WOOLCOTT  May 01, 2001 9:30 PM By Rama Ramaswami

How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog

Postal Power  May 01, 2001 9:30 PM By Bill Kuipers

The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view

PRIVATE EYES  May 01, 2001 9:30 PM By Jeff Siegel

When a supervisor at one of WearGuard-Crest’s two U.S. call centers asked an employee why she had been e-mailing computer games back and forth with several

Forerunner’s IF/SO  May 01, 2001 9:30 PM By Curt Barry

Users say that IF/SO is straightforward and easy to learn In the direct-to-customer business, efficient inventory management is the key to customer satisfaction,

Cool It  May 01, 2001 9:30 PM By David Pluviose

Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer

Lashback  May 01, 2001 9:30 PM By Barbara Arnn

When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers

FORBIDDEN CITY  May 01, 2001 9:30 PM By Dave Eckley

In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger

Keep IT Happy  May 01, 2001 9:30 PM By David Pluviose

When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies

Ahead of the Game  May 01, 2001 9:30 PM By Barbara Arnn

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel






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