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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online
The context from which measurements are taken determines their value Scorecarding applications summarize and highlight data for quick analysis If you
One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.
THE JOURNEY to achieving supply chain efficiency may well remind you at times of that summer vacation from hell. You know, the one with the whole family
It is essential to train staff consistently so that everyone gets the same message and performs each function exactly the same way Staff members conducting
Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s
Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking
Alloy is establishing itself as a Martha Stewart Omnimedi a for teens What started out as a snowboard apparel Website five years ago has evolved into
You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive
Turnover, technology, and CRM are the three most significant influences in the current call center market.