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Operations & Fulfillment ARCHIVE

Merry Christmas, or Else  Apr 01, 2001 9:30 PM By David Pluviose

According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online

BODY PARTS  Apr 01, 2001 9:30 PM By Bill Petersen

The context from which measurements are taken determines their value Scorecarding applications summarize and highlight data for quick analysis If you

CURTAIN CALL  Apr 01, 2001 9:30 PM By Rama Ramaswami

One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.

ALMOST THERE  Apr 01, 2001 9:30 PM By Doris Kilbane

THE JOURNEY to achieving supply chain efficiency may well remind you at times of that summer vacation from hell. You know, the one with the whole family

LINE TAMING  Apr 01, 2001 9:30 PM By Tom Stute

It is essential to train staff consistently so that everyone gets the same message and performs each function exactly the same way Staff members conducting

The Late Show  Apr 01, 2001 9:30 PM By David Pluviose

Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s

PC Connection to Lay Off 125  Mar 29, 2001 10:30 PM By Paul Miller

Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking

Alloy As a Brand for All Media  Mar 15, 2001 10:30 PM By Moira Cotlier

Alloy is establishing itself as a Martha Stewart Omnimedi a for teens What started out as a snowboard apparel Website five years ago has evolved into

Puttin’ On the Ritz  Mar 01, 2001 10:30 PM By David Pluviose

You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive

Pillar to Post  Mar 01, 2001 10:30 PM By Roger L. Kingsland

Turnover, technology, and CRM are the three most significant influences in the current call center market.






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