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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Alloy to Buy Delia’s  Jul 31, 2003 9:30 PM By MCM staff

In a blockbuster deal, teen apparel and sporting gear cataloger Alloy agreed on July 31 to buy its closest rival, teen apparel and accessories cataloger/retailer

Send in the Clowns  Jul 01, 2003 9:30 PM By MCM staff

At turning points in our lives, we often step back and reexamine, to use a clich, who we are and all too often, the answer to that question comes as a

A High Profile  Jul 01, 2003 9:30 PM By Barbara Arnn

THE IDEA that there is nothing new under the sun is as old as well, Ecclesiastes, at least. Tried and true methods of improving warehouse efficiencies

CHANNEL XING  Jul 01, 2003 9:30 PM By Jeff Siegel

The time: Four years ago. The familiar opening theme to that TV chestnut, Mission: Impossible, is heard, as our hero pushes the button on a tiny cassette

Blend Ambition  Jul 01, 2003 9:30 PM By Bennett Voyles

SHANGRI-LA, OHIO Blended call centers have really changed the whole industry, says Steve Bland, CEO of Acme Telemarketing Co., as he looks out from his

Employee Theft  Jul 01, 2003 9:30 PM By Jeff Morris

IN AN UNCERTAIN ECONOMY and an extremely competitive retail climate, companies face a significant challenge to improve profitability and shrinkage continues

Catch of the Day  Jul 01, 2003 9:30 PM By MCM staff

ONLINE GROCER FreshDirect launched its business using a seemingly simple strategy: fresh foods, made to order, at prices as low as 35% below retail. But

Opinion and Response  Jul 01, 2003 9:30 PM By MCM staff

The winners of the 18th Annual Catalog Awards and the 4th Annual I.Merchant Awards were announced at the Annual Catalog Conference in San Francisco on

Stop, Look, and Listen Up  Jul 01, 2003 9:30 PM By Liz Kislik

ANY HOPE FOR SUCCESS in cultivating employees’ resilience (see People, O+F March 2003) depends on everyday managerial behaviors as much as or more than

INDUSTRY STANDARD  Jul 01, 2003 9:30 PM By MCM staff

Stanley Fenvessy’s contributions to operations still loom large nearly ten years after his death. During the late 1960s, and up to his death in May 1994,

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