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Operations & Fulfillment ARCHIVE

Chapter 6: Training Curriculum  Dec 01, 2003 10:30 PM By MCM staff

In their book Customer Service and Human Experience, Drs. D’Ausilio and Anton, who believe that core competencies should be customized for each client,

Higher Standard  Nov 01, 2003 10:30 PM By D. Douglas Graham

The Robert Bosch Group’s outsourcing relationship with third-party logistics provider Standard Integrated Logistics Corporation of Columbia, SC, has netted

A Defining Moment  Nov 01, 2003 10:30 PM By Barbara Arnn

This year’s annual conference of the Council of Logistics Management, held in Chicago, witnessed a milestone in the history of logistics and supply chain

The Not-So-Chic Customer  Nov 01, 2003 10:30 PM By MCM staff

Stereotypes have their uses. Where would we be, for instance, without the parcel or the order size? It’s a little riskier, though, to pigeonhole customers.

Foaming at the Mouth  Nov 01, 2003 10:30 PM By Rama Ramaswami

You’re furious. Your heart pounds, the sweat breaks out on your forehead, and you’re gnashing your teeth. You may be in the grip of Web rage, according

eye candy  Nov 01, 2003 10:30 PM By MCM staff

PUT any woman into a Sephora shop and it’s like watching a kid in a candy store. If that woman happens to be a cosmetics junkie, watch out! The response

HOW LOW CAN YOU GO?  Nov 01, 2003 10:30 PM By Bennett Voyles

Since the end of the boom, the U.S. economy has often seemed stuck in a kind of limbo not quite sick, yet not quite well either. It’s a condition that

Transparent Managers  Nov 01, 2003 10:30 PM By John Whitlow

EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill

PC Mall Relaunches Former Egghead Site  Nov 01, 2003 10:30 PM By MCM staff

Computer reseller PC Mall on Oct. 28 relaunched OnSale, an online marketplace and auction site. The Torrance, CA-based marketer is hoping to repeat the

Moving Forward in Reverse  Nov 01, 2003 10:30 PM By Jeff Kline

LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets






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