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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Lip Service  Jun 01, 2001 9:30 PM By Rama Ramaswami

You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals

Systematic Thinking  Jun 01, 2001 9:30 PM By Jeff Kline

I have been actively involved in development and implementation of order management systems and warehouse management systems for over 20 years. I have

Talking Heads  Jun 01, 2001 9:30 PM By MCM staff

What are the top trends in warehousing for 2002?

FOOL’S GOLD  Jun 01, 2001 9:30 PM By Lawrence Dean Shemesh

Dot-com fever unearthed some pockets of pure gold ore, but many prospectors were left with only a few shiny rocks. The Forty-niners just may have a few things to teach the Ninety-niners

PC Connection to Buy Cyberian Outpost  May 30, 2001 9:30 PM By MCM staff

Merrimack, NH

Penney Could Sell off Eckerd Drug  May 23, 2001 9:30 PM By MCM staff

Dallas

Alloy Teams with “Elle Girl”  May 22, 2001 9:30 PM By MCM staff

New York–Teen apparel and accessories cataloger Alloy Online and Hachette Filipacchi Magazines have partnered to develop editorial content and technology

KEVIN WOOLCOTT  May 01, 2001 9:30 PM By Rama Ramaswami

How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog

Postal Power  May 01, 2001 9:30 PM By Bill Kuipers

The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view

PRIVATE EYES  May 01, 2001 9:30 PM By Jeff Siegel

When a supervisor at one of WearGuard-Crest’s two U.S. call centers asked an employee why she had been e-mailing computer games back and forth with several






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