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Operations & Fulfillment ARCHIVE

PC Connection’s Net Income Drops 83%  Jul 19, 2001 9:30 PM By Mark Del Franco

Merrimack, NH

PC Mall in the Black  Jul 17, 2001 9:30 PM By MCM staff

Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing

Alloy Acquires CASS Communications  Jul 11, 2001 9:30 PM By MCM staff

New York

HOW DOES YOUR CALL CENTER GROW?  Jul 01, 2001 9:30 PM By MCM staff

The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

No Clue  Jul 01, 2001 9:30 PM By Lew Waddey

Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports

Nightmare on Main Street  Jul 01, 2001 9:30 PM By Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

Talking Heads  Jul 01, 2001 9:30 PM By MCM staff

Has the current economic slowdown affected your business?

Airplane!  Jul 01, 2001 9:30 PM By Rama Ramaswami

My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,

Have It Your Way  Jul 01, 2001 9:30 PM By David Pluviose

Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give






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