O+F OUTLOOK REPORT

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MCM Outlook: 2013 Report: Operations & Fulfillment
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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

CommercialWare, Inc.  Nov 01, 2000 10:30 PM By MCM staff

As a leader in order management and fulfillment software, CommercialWare is redefining the direct-to-consumer market by delivering powerful solutions

CHANNEL YOUR POWER  Nov 01, 2000 10:30 PM By Julie Barton Miller

Managing multiple fulfillment avenues calls for a flawless performance. Get the choreography right with these steps from seven successful merchantsRemember

Whine On  Nov 01, 2000 10:30 PM By Liz Kislik

It’s good for the company when customers complain. All the customer service literature says so, and most managers say so too. When customers let you know

Nothing but a Hound Dog  Nov 01, 2000 10:30 PM By MCM staff

Good sales cover a world of evils. How many times have I repeated this truism while returning to my rental car after having visited one of many hot dot-coms

ROAD TEST  Nov 01, 2000 10:30 PM By John Janenda

Installing new systems is like watching your worst enemy go over a cliff in your mint-condition Cadillac: “Oh yes! Oh no!” Every business looks forward

Outward Bound  Oct 01, 2000 9:30 PM By Rama Ramaswami

Every April, it’s travel time for the editors of Operations & Fulfillment. That’s when we scurry around the country visiting five trade shows in four

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

call center  Oct 01, 2000 9:30 PM By MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

customer service  Oct 01, 2000 9:30 PM By MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment






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