O+F OUTLOOK REPORT

Download this exclusive research report to help you evaluate, benchmark and plan your operations and fulfillment strategies.

MCM Outlook: 2013 Report: Operations & Fulfillment
Exclusive research downloads from the editors of Multichannel Merchant..

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

SUBSCRIBE TO O+F ADVISOR NOW!

Operations & Fulfillment ARCHIVE

Whine On  Nov 01, 2000 10:30 PM By Liz Kislik

It’s good for the company when customers complain. All the customer service literature says so, and most managers say so too. When customers let you know

ROAD TEST  Nov 01, 2000 10:30 PM By John Janenda

Installing new systems is like watching your worst enemy go over a cliff in your mint-condition Cadillac: “Oh yes! Oh no!” Every business looks forward

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

call center  Oct 01, 2000 9:30 PM By MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility

customer service  Oct 01, 2000 9:30 PM By MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

Outward Bound  Oct 01, 2000 9:30 PM By Rama Ramaswami

Every April, it’s travel time for the editors of Operations & Fulfillment. That’s when we scurry around the country visiting five trade shows in four

Rack & Roll  Sep 01, 2000 9:30 PM By Rama Ramaswami

What’s trendy, up-to-the-minute, and to die for? A distribution center that’s equipped to the max for e-commerce, of course. Take a tour of SubmitOrder.com’s

CrossTalk  Sep 01, 2000 9:30 PM By MCM staff

XML is a hot favorite for e-commerce transactions, but universal usage standards remain elusiveA pianist can rely on hours of practice and his own neural

Patagonia, Holiday 1999  Sep 01, 2000 9:30 PM By Melissa Dowling

As a cataloger/retailer/wholesaler/Web marketer, Patagonia is indeed a multichannel powerhouse. And, judges said, the outdoor gear and apparel marketer’s






© 2014, Access Intelligence, LLC. All rights reserved.