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MCM Outlook: 2013 Report: Operations & Fulfillment
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Operations & Fulfillment ARCHIVE

Smith-Gardner  Nov 01, 2000 10:30 PM By MCM staff

Smith-Gardner is the developer of WebOrder and MACS, the leading enterprise software systems for direct commerce. Clients include companies who

Allpets, all the time  Nov 01, 2000 10:30 PM By Paul Miller

Pet products marketer PetQuarters is betting the farm on its Allpets brand – which is significant once you consider that PetQuarters bought Allpets less

CTC Distribution Direct  Nov 01, 2000 10:30 PM By MCM staff

Every day, we help hundreds of major catalog, direct response and e-commerce companies save $$$ on their product delivery costs. Assisting them with the

NUTS, BOLTS, AND BALANCE SHEETS  Nov 01, 2000 10:30 PM By MCM staff

Don’t let drawing up a business case become a wrenching matter. Nail down the details with this comprehensive guideWhen you think of starting a business,

HAPPY RETURNS  Nov 01, 2000 10:30 PM By Curt Barry

How to reduce customer returns – and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers.

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

customer service  Oct 01, 2000 9:30 PM By MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

Outward Bound  Oct 01, 2000 9:30 PM By Rama Ramaswami

Every April, it’s travel time for the editors of Operations & Fulfillment. That’s when we scurry around the country visiting five trade shows in four

fenvessy on personnel  Oct 01, 2000 9:30 PM By MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

call center  Oct 01, 2000 9:30 PM By MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility






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