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ORDERS GLOSSARY  May 19, 2000 11:50 PM By MCM staff

Abandoned call: Call in which a customer hangs up before reaching a call center staffer. ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call …

WAREHOUSE GLOSSARY  May 19, 2000 11:48 PM By MCM staff

When an industry term is on the tip of your tongue, or when you come across jargon that’s new to you, the words and definitions you need may well be right here. …

PICKING GLOSSARY  May 19, 2000 11:38 PM By MCM staff

When an industry term is on the tip of your tongue, or when you come across jargon that’s new to you, the words and definitions you need may well be right here. …

Alloy’s online/offline dividends  May 01, 2000 9:30 PM By Peter Girard

Alloy wants teens to think of its Website as their local mall. “Teenagers go to malls. They’re there to shop, but also to talk to friends, look at magazines,

PARCEL DELIVERY: FEDEX HITS THE GROUND  Apr 01, 2000 10:30 PM By Paul Miller

New consumer ground delivery service aims to compete with UPSTouting itself as a United Parcel Service alternative for ground residential delivery, FedEx

Paladin kills off part of its product line  Apr 01, 2000 10:30 PM By Mark Del Franco

Has Boulder, CO-based Paladin Press – the same Paladin that once published books such as The Poor Man’s James Bond and How to Kill – remade itself into

PAPER PRICE INCREASES: …and paper’s up  Mar 01, 2000 10:30 PM By Peter Girard

Prices hikes, even shortages aheadReady to pay up to 33% more for your paper? After the October 1999 increase of $60/ton for coated groundwood, industry

PARCEL DELIVERY: Ho-hum, another UPS rate hike  Mar 01, 2000 10:30 PM By Paul Miller

From a public relations perspective, United Parcel Service got lucky this year. Less than two weeks after announcing on Dec. 29 that in February it would

PARCEL DELIVERY: Donnelley Logistics buys CTC  Mar 01, 2000 10:30 PM By Paul Miller

Deal creates a more formidable competitor to United Parcel ServiceWith its Feb. 2 acquisition of CTC Direct Distribution, catalog printer R.R. Donnelley

PACKAGE DELIVERY: Carriers ace the holidays  Mar 01, 2000 10:30 PM By Mark Del Franco

Even with the influx of packages shipped by Web-only merchants, most catalogers contacted by Catalog Age gave high marks to parcel carriers during the






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