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ORDERS GLOSSARY  May 19, 2000 11:50 PM By MCM staff

Abandoned call: Call in which a customer hangs up before reaching a call center staffer. ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call …

WAREHOUSE GLOSSARY  May 19, 2000 11:48 PM By MCM staff

When an industry term is on the tip of your tongue, or when you come across jargon that’s new to you, the words and definitions you need may well be right here. …

PICKING GLOSSARY  May 19, 2000 11:38 PM By MCM staff

When an industry term is on the tip of your tongue, or when you come across jargon that’s new to you, the words and definitions you need may well be right here. …

Alloy’s online/offline dividends  May 01, 2000 9:30 PM By Peter Girard

Alloy wants teens to think of its Website as their local mall. “Teenagers go to malls. They’re there to shop, but also to talk to friends, look at magazines,

Paladin kills off part of its product line  Apr 01, 2000 10:30 PM By Mark Del Franco

Has Boulder, CO-based Paladin Press – the same Paladin that once published books such as The Poor Man’s James Bond and How to Kill – remade itself into

PARCEL DELIVERY: FEDEX HITS THE GROUND  Apr 01, 2000 10:30 PM By Paul Miller

New consumer ground delivery service aims to compete with UPSTouting itself as a United Parcel Service alternative for ground residential delivery, FedEx

PARCEL DELIVERY: Ho-hum, another UPS rate hike  Mar 01, 2000 10:30 PM By Paul Miller

From a public relations perspective, United Parcel Service got lucky this year. Less than two weeks after announcing on Dec. 29 that in February it would

PACKAGE DELIVERY: Carriers ace the holidays  Mar 01, 2000 10:30 PM By Mark Del Franco

Even with the influx of packages shipped by Web-only merchants, most catalogers contacted by Catalog Age gave high marks to parcel carriers during the

PARCEL DELIVERY: Donnelley Logistics buys CTC  Mar 01, 2000 10:30 PM By Paul Miller

Deal creates a more formidable competitor to United Parcel ServiceWith its Feb. 2 acquisition of CTC Direct Distribution, catalog printer R.R. Donnelley

RETURN RATES: Good news about returns  Mar 01, 2000 10:30 PM By Mark Del Franco

Improved packing and quality control pay off for a number of mailersIt looks like mailers had a double dose of good cheer from holiday ’99. On top of






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