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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

TOP OF THE HEAP  Jan 01, 2001 10:30 PM By Jeff Wiles

Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom

Alternative Media  Jan 01, 2001 10:30 PM By MCM staff

MARK, FORE, AND STRIKE The list of buyers from women’s apparel cataloger Mark, Fore, and Strike is now selectable by the home address of Internet buyers.

Alternative Media  Jan 01, 2001 10:30 PM By MCM staff

SIRIUS PRODUCTS TCI Direct is the new manager for the Sirius Products database of active buyers. These more than 650,000 buyers have spent an average

talking heads  Jan 01, 2001 10:30 PM By Michael D. Contino

“What is the top fulfillment concern or challenge that e-merchants face?”I think e-merchants’ biggest challenge is to develop their priorities. For a

Taming the Beast  Jan 01, 2001 10:30 PM By Timothy Van Mieghem

International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country

Run for Cover  Jan 01, 2001 10:30 PM By Rama Ramaswami

Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes

ABC 123  Jan 01, 2001 10:30 PM By Terrance L. Pohlen

You’ve figured out your operations costs and allocated them correctly, as described in Part One of this article (November/December 2000). How do you use

Alternative Media  Jan 01, 2001 10:30 PM By MCM staff

DESANTIS COLLECTION The more than 40,000 buyers from the DeSantis Collection catalog file are now managed through Edith Roman Associates. These buyers

soup it up  Jan 01, 2001 10:30 PM By John T. Giangrande

Turbocharge your facility with a snag-free systems retrofit What’s certain in this world besides death and taxes (apologies to Benjamin Franklin)? Lack

Returns.com  Jan 01, 2001 10:30 PM By MCM staff

Return.com is a comprehensive return service provider with integrated solutions offering face-to-face servicing, returned inventory processing and streamlined






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