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MCM OUTLOOK 2014: O+F

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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Pillar to Post  Mar 01, 2001 10:30 PM By Roger L. Kingsland

Turnover, technology, and CRM are the three most significant influences in the current call center market.

Lew Waddey on Outsourcing  Mar 01, 2001 10:30 PM By MCM staff

Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.

Good & Plenty  Mar 01, 2001 10:30 PM By MCM staff

When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.

MANY (unhappy) RETURNS  Mar 01, 2001 10:30 PM By MCM staff

Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,

The Cybercritic: Chefwear  Mar 01, 2001 10:30 PM By The Cybercritic

Reviewed Jan. 5, 3 p.m., Explorer 5.0 (www.chefwear.com) Chefwear believes that even laypeople have the right to don puffy white hats in the kitchen.

To Catch a Thief  Mar 01, 2001 10:30 PM By Martin Dolphin

Alarming statistics abound on the prevalence of security breaches. A survey released in 2000 by the Computer Security Institute (CSI) and the FBI reveals

PC Sales Byte the Dust  Mar 01, 2001 10:30 PM By Moira Cotlier

Programmer’s Paradise has seen a shift in buying habits among its core audience of software developers. Without question, computer manufacturers have

PC Sales Byte the Dust  Mar 01, 2001 10:30 PM By Moira Cotlier

Programmer’s Paradise has seen a shift in buying habits among its core audience of software developers.Without question, computer manufacturers have been

Topless Towers  Mar 01, 2001 10:30 PM By MCM staff

Now that President Bush has made it OK to mention matters of faith in public, maybe it’s time to sermonize a bit and denounce pride. Medieval Christian

Not Many Returns  Mar 01, 2001 10:30 PM By Paul Miller

After a decent holiday season, most catalogers say that their post-holiday return rates are the same as or slightly below the previous year’s. But not






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