Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.


The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Calling All Agents  Jan 01, 2003 10:30 PM By Rama Ramaswami

Employees have hardly been at the forefront of companies’ priorities in the past year, but in at least one area, they’re receiving some recognition. Call

Help for Beleaguered Operations Managers  Jan 01, 2003 10:30 PM By Rama Ramaswami

THE YEAR WAS 1993. Dot-commers were still in grade school, corporate greed hadn’t made international headlines, and planes were safe to fly. Yet, operations

Opinion & Response  Jan 01, 2003 10:30 PM By MCM staff

Frodo Doesn’t Really Live, You Know Tying in with the release of the second film in the Lord of the Rings trilogy, the holiday catalog from collectibles

Tour de Force  Jan 01, 2003 10:30 PM By MCM staff

Whether your taste runs to scarves based on Frank Lloyd Wright’s designs or to Peter Hewitt’s ribbon vases, chances are you’ll find just what you’re looking

Tipping Point  Jan 01, 2003 10:30 PM By Barbara Arnn

Technology does not have a life of its own. That seems to be the message of a new forecast from Forrester Research describing a statistical pattern that

Out of Service  Jan 01, 2003 10:30 PM By Rama Ramaswami

If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are

The Graveyard Shift  Jan 01, 2003 10:30 PM By MCM staff

It’s a common verity that a magazine staff tires of a design long before the reader does. In fact, I’d hazard a guess and say most readers don’t even

Natural Solution’s Dream Schemes  Jan 01, 2003 10:30 PM By Ernie Schell

ONE OF THE PERENNIAL CHALLENGES that catalog order management systems must face is how best to accommodate the dozens of parameters that each company

IT Budgets to Stay Flat This Year  Jan 01, 2003 10:30 PM By Barbara Arnn

THE UPCOMING YEAR will be far from stellar for IT vendors, according to an AMR Research survey on technology initiatives. One hundred respondents from

Good Move  Jan 01, 2003 10:30 PM By Bill Kuipers

EVERY NOW AND THEN something goes really right, as it did recently when a client of ours performed a highly successful move of its distribution operation.

© 2015, Access Intelligence, LLC. All rights reserved.