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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

MANUAL LABOR  Jan 01, 2001 10:30 PM By Rama Ramaswami

In most distribution facilities, `hands-on’ means just that, and labor retention is more urgent than technology upgrades. The results of our comprehensive

talking heads  Jan 01, 2001 10:30 PM By David L. Ellin

“What is the top fulfillment concern or challenge that e-merchants face?”We don’t look at e-commerce as an industry, we look at it as a sales channel.

talking heads  Jan 01, 2001 10:30 PM By Steve Banker

“What is the top fulfillment concern or challenge that e-merchants face?”It’s integration. What people are trying to do around fulfillment is to get to

Alternative Media  Jan 01, 2001 10:30 PM By MCM staff

DESANTIS COLLECTION The more than 40,000 buyers from the DeSantis Collection catalog file are now managed through Edith Roman Associates. These buyers

TOP OF THE HEAP  Jan 01, 2001 10:30 PM By Jeff Wiles

Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom

Returns.com  Jan 01, 2001 10:30 PM By MCM staff

Return.com is a comprehensive return service provider with integrated solutions offering face-to-face servicing, returned inventory processing and streamlined

talking heads  Jan 01, 2001 10:30 PM By Michael D. Contino

“What is the top fulfillment concern or challenge that e-merchants face?”I think e-merchants’ biggest challenge is to develop their priorities. For a

Taming the Beast  Jan 01, 2001 10:30 PM By Timothy Van Mieghem

International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country

Run for Cover  Jan 01, 2001 10:30 PM By Rama Ramaswami

Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes

ABC 123  Jan 01, 2001 10:30 PM By Terrance L. Pohlen

You’ve figured out your operations costs and allocated them correctly, as described in Part One of this article (November/December 2000). How do you use






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