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MCM OUTLOOK 2014: O+F

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Operations & Fulfillment ARCHIVE

Cyber Patrol  Mar 01, 2001 10:30 PM By David Pluviose

What are your employees most likely to do when no one’s looking? Surf porn sites on the Web Send chain e-mails to co-workers Make personal long-distance

Talking Heads  Mar 01, 2001 10:30 PM By MCM staff

“What three retail trends do you foresee for 2001?” I don’t have a crystal ball, but my guess is that the economy is going to be soft this year. As for

Profile: David Bolotsky  Mar 01, 2001 10:30 PM By Rama Ramaswami

You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I

The Cybercritic: Chefwear  Mar 01, 2001 10:30 PM By The Cybercritic

Reviewed Jan. 5, 3 p.m., Explorer 5.0 (www.chefwear.com) Chefwear believes that even laypeople have the right to don puffy white hats in the kitchen.

Digging Tunnels  Mar 01, 2001 10:30 PM By David Pluviose

A network security system consisting solely of firewalls and anti-virus software is no longer viable, according to a report titled, eSecurity: Removing

Not Many Returns  Mar 01, 2001 10:30 PM By Paul Miller

After a decent holiday season, most catalogers say that their post-holiday return rates are the same as or slightly below the previous year’s. But not

Puttin’ On the Ritz  Mar 01, 2001 10:30 PM By David Pluviose

You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive

Penney Names Two Catalog Execs  Feb 21, 2001 10:30 PM By MCM staff

Plano, TX–Former Spiegel president/CEO John Irvin has been named senior vice president/president of catalog and Internet for J.C. Penney, effective Feb.

Around the World in 80 Ways  Feb 01, 2001 10:30 PM By Rebecca Gibson

Your reps may not be like Phileas Fogg, but they can still explore new customer service territory with maps that guide them through every step of the

READY SET GO!  Feb 01, 2001 10:30 PM By Ron Hounsell

measuring work doesn’t take split-second timing, but it does require valid standardsLOOKING OVER a warehouse worker’s shoulder and counting how many minutes






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