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Operations & Fulfillment ARCHIVE

PC Connection to Lay Off 125  Mar 29, 2001 10:30 PM By Paul Miller

Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking

Alloy As a Brand for All Media  Mar 15, 2001 10:30 PM By Moira Cotlier

Alloy is establishing itself as a Martha Stewart Omnimedi a for teens What started out as a snowboard apparel Website five years ago has evolved into

Profile: David Bolotsky  Mar 01, 2001 10:30 PM By Rama Ramaswami

You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I

Digging Tunnels  Mar 01, 2001 10:30 PM By David Pluviose

A network security system consisting solely of firewalls and anti-virus software is no longer viable, according to a report titled, eSecurity: Removing

Not Many Returns  Mar 01, 2001 10:30 PM By Paul Miller

After a decent holiday season, most catalogers say that their post-holiday return rates are the same as or slightly below the previous year’s. But not

Puttin’ On the Ritz  Mar 01, 2001 10:30 PM By David Pluviose

You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive

Pillar to Post  Mar 01, 2001 10:30 PM By Roger L. Kingsland

Turnover, technology, and CRM are the three most significant influences in the current call center market.

Lew Waddey on Outsourcing  Mar 01, 2001 10:30 PM By MCM staff

Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.

Good & Plenty  Mar 01, 2001 10:30 PM By MCM staff

When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.

MANY (unhappy) RETURNS  Mar 01, 2001 10:30 PM By MCM staff

Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,






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