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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking
Alloy is establishing itself as a Martha Stewart Omnimedi a for teens What started out as a snowboard apparel Website five years ago has evolved into
You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I
A network security system consisting solely of firewalls and anti-virus software is no longer viable, according to a report titled, eSecurity: Removing
After a decent holiday season, most catalogers say that their post-holiday return rates are the same as or slightly below the previous year’s. But not
You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive
Turnover, technology, and CRM are the three most significant influences in the current call center market.
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.
When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.
Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,
by Niko Lutkins
Posted 2 days ago
by Liat Fuchs
Posted 3 days ago