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Operations & Fulfillment ARCHIVE

CRM at the crossroads  Feb 01, 2003 10:30 PM By Jeff Morris

The good news is, it’s February! OK, that may not seem like much, but think of it: This means you’ve survived the Big Holiday Shopping Season (such as

Disaster Recovery Sidebar: Even-Handed Tactics  Feb 01, 2003 10:30 PM By David Pluviose

Ernst & Young partner SUZANNE M. RAY says that pre-9/11, companies’ disaster plans focused on internal events like facility shutdowns but have since spotlighted

Tour de Force  Jan 01, 2003 10:30 PM By MCM staff

Whether your taste runs to scarves based on Frank Lloyd Wright’s designs or to Peter Hewitt’s ribbon vases, chances are you’ll find just what you’re looking

Tipping Point  Jan 01, 2003 10:30 PM By Barbara Arnn

Technology does not have a life of its own. That seems to be the message of a new forecast from Forrester Research describing a statistical pattern that

Out of Service  Jan 01, 2003 10:30 PM By Rama Ramaswami

If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are

The Graveyard Shift  Jan 01, 2003 10:30 PM By MCM staff

It’s a common verity that a magazine staff tires of a design long before the reader does. In fact, I’d hazard a guess and say most readers don’t even

Opinion & Response  Jan 01, 2003 10:30 PM By MCM staff

Frodo Doesn’t Really Live, You Know Tying in with the release of the second film in the Lord of the Rings trilogy, the holiday catalog from collectibles

Natural Solution’s Dream Schemes  Jan 01, 2003 10:30 PM By Ernie Schell

ONE OF THE PERENNIAL CHALLENGES that catalog order management systems must face is how best to accommodate the dozens of parameters that each company

IT Budgets to Stay Flat This Year  Jan 01, 2003 10:30 PM By Barbara Arnn

THE UPCOMING YEAR will be far from stellar for IT vendors, according to an AMR Research survey on technology initiatives. One hundred respondents from

Good Move  Jan 01, 2003 10:30 PM By Bill Kuipers

EVERY NOW AND THEN something goes really right, as it did recently when a client of ours performed a highly successful move of its distribution operation.

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