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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Approximately one-third of retailers have invested in some level of omnichannel capabilities, but those that haven’t are setting themselves up for failure. Cross-channel features considered a luxury yesterday are a necessity today. So, what’s preventing retailers from omnichannel integration?
Given the 2013 holiday shipping debacle, UPS and FedEx have taken great pains to ensure there isn’t a repeat performance this season.
Multichannel Merchant senior editor Mike O’Brien talks with Shopatron founder and CEO Ed Stevens about holiday ecommerce trends in the 2014 shopping season.
In an effort to lure more holiday season shoppers, Best Buy announced it was offering free two-day shipping on thousands of online items.
Amazon is once again pushing the ecommerce envelope, testing out the use of bicycle couriers in New York as part of a service called Amazon Prime Now, according to a report in the Wall Street Journal.
The service will provide delivery of some items purchased on Amazon.com in an hour or two, the Journal said it had been told by an unnamed source.
There are many systems possibilities for direct to customer businesses. The choices include ecommerce platforms with order management (OMS) functionality; standalone OMS; “best of breed” integrations with OMS, customer care or CRM front ends and a warehouse management system (WMS) for fulfillment; or ERP systems. How do you determine which is the best fit for your direct business?
Omnichannel retailers on the Shopatron platform enjoyed 40% gross merchandise value growth spanning eight days, and spikes over the holiday weekend leading to remarkable year-over-year growth of over 93%.
Just as ecommerce once disrupted the time-honored tradition of brick and mortar retail, pop-up stores are seemingly the new, trendy must-haves for ecommerce retailers themselves.
From Amazon to Kate Spade, retailers globally have hopped on the pop-up store hype train.
On Cyber Monday, the biggest online shopping day of the year, Amazon revealed its newest generation fulfillment center using robotics, vision systems and high-end technology to speed up order delivery times for customers. Take a look at the Kiva Robots in action.
In the wake of a Thanksgiving fire that destroyed a distribution center outside Cleveland, 1-800-Flowers.com is doing all it can to make customers happy.
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