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Operations & Fulfillment ARCHIVE

Measuring What Matters in the Contact Center  Aug 12, 2014 9:10 AM By Tim Parry

It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.

A Same-day Delivery Believer  Aug 12, 2014 8:26 AM By Ellen Shannon

I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.

Despite Revenue Gains, USPS’s 3Q Net Loss Hit $2 Billion  Aug 11, 2014 11:38 AM By Tim Parry

First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.

Google Teams Up with Barnes & Noble to Take On Amazon  Aug 08, 2014 8:25 AM By Mike O'Brien

Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.

Amazon Adds Same-Day Delivery in 6 New Cities  Aug 06, 2014 10:37 AM By MCM Staff

Amazon today announced same-day delivery is being added in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.

Amazon to Open 15 Sortation Centers in 2014  Aug 05, 2014 11:28 AM By Mike O'Brien

Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.

Can Your Business Pass the Back-to-School Test?  Aug 05, 2014 11:14 AM By Amine Khechfe

Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.

Engaging Customers on all Channels  Aug 04, 2014 5:12 PM By Stijn Hendrikse

Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here’s how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.

UPS Spending $175M to Add Holiday Shipping Capacity  Jul 31, 2014 5:48 PM By Mike O'Brien

UPS plans to spend $175 million to increase holiday shipping capacity, including adding 50 new hub sorts and going from limited to full operations on Black Friday.

Competition, Opportunity Behind UPS $1B Euro Investment  Jul 31, 2014 12:14 PM By Mike O'Brien

UPS’ decision to invest $1B in Euro operations was based on Germany’s surging economy, growth in healthcare spending and competitors’ logistical build-out.






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