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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

A Crawl and Walk Approach to Omnichannel for Macy’s  Apr 21, 2015 1:28 PM By Daniela Forte

With omnichannel becoming the norm these days, retailers are trying to figure out where to begin, which avenue to take first. Macy’s

Omnichannel Operations, Rising Costs, Customer Experience, Innovation and More  Apr 20, 2015 11:01 AM By Ellen Shannon

Over 700 direct-to-customer and omnichannel operations, distribution executives and managers, and industry vendors, came together at the annual Operations Summit in Louisville, KY.

Special Deliveries and Happy Holidays Key to Customer Happiness  Apr 15, 2015 1:26 PM By Daniela Forte

If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business.

7 Business Advantages of Drop Shipping  Apr 14, 2015 8:47 AM By Nate Gilmore

Drop shipping is a buzzword thrown around loosely and often incorrectly. In this article, we shed light on common drop shipping challenges and possible drop ship solutions.

The West Coast Port Dispute: Lessons Learned for the Next Supply Chain Disruption  Apr 11, 2015 7:03 PM By Peter Zaballos

While it will take months for the return of normalcy after the West Coast port crisis, what about the next one? Partnering with a 3PL is one way to prepare.

FAA Gives Amazon Green Light on Drone Testing – Again  Apr 11, 2015 6:39 PM By Mike O'Brien

The FAA again gave Amazon permission for drone testing, a month after complaints that a previous approval was moot because the vehicle had become obsolete.

Making the Direct-to-Customer Returns Process Easy and Painless  Apr 07, 2015 12:28 PM By Mike O'Brien

How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.

FedEx Will Buy TNT Express for $4.8 Billion  Apr 07, 2015 6:49 AM By Tim Parry

FedEx Corporation and TNT Express N.V. have reached conditional agreement on recommended all-cash public offer of €8.00 per ordinary TNT Express share. The transaction represents an implied equity value for TNT Express of €4.4 billion, or $4.8 billion U.S.

Automation Brings Efficiency to Order Fulfillment  Apr 03, 2015 2:44 PM By Mike O'Brien

Order fulfillment automation address the growing demand for quicker delivery by increasing the number of units that can be processed per day, and allows the distribution centers to get more out the door faster.

Amazon Dash Is NOT a Detergent, But Yet Another Hook Into Consumers  Apr 02, 2015 4:37 PM By Mike O'Brien

Amazon Dash, small branded buttons that consumers can stick up in their homes, allow for one-touch reordering of household items – just not Dash.






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