MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.
I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.
First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.
Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.
Amazon today announced same-day delivery is being added in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.
Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.
Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.
Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here’s how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.
UPS plans to spend $175 million to increase holiday shipping capacity, including adding 50 new hub sorts and going from limited to full operations on Black Friday.
UPS’ decision to invest $1B in Euro operations was based on Germany’s surging economy, growth in healthcare spending and competitors’ logistical build-out.