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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentDec 17, 2015 4:45 PM By Mike O'Brien
UPS’s on-time performance fell from Dec. 6-12 compared to 2014, and FedEx and UPS rose slightly according to ShipMatrix, as holiday ecommerce volume flowed.
Operations & FulfillmentDec 16, 2015 3:16 PM By Karthik Marudur
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
Operations & FulfillmentDec 16, 2015 11:17 AM By Susan Ganeshan
Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.
Operations & FulfillmentDec 16, 2015 9:42 AM By Will O'Shea
Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.
Operations & FulfillmentDec 15, 2015 4:48 PM By Liz Harrington
Ho, Ho, Ho! ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel Merchant’s Operations Summit, to be held April 12-14 in Cincinnati. Right now, senior analysts are toiling away to tabulate this year’s scores so that finalists […]
Operations & FulfillmentDec 14, 2015 4:26 PM By Mike O'Brien
Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.
Operations & FulfillmentDec 11, 2015 1:16 PM By MCM Staff
Mobile payments gained more traction this week when Walmart announced Walmart Pay, which is being touted as a first by a major retailer.
Operations & FulfillmentDec 10, 2015 2:39 PM By MCM Staff
Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.
Operations & FulfillmentDec 10, 2015 1:50 PM By MCM Staff
A new national survey from Corvisa shows consumers are getting fed up with poor customer service and as a result, businesses’ livelihoods are at stake.
Operations & FulfillmentDec 10, 2015 10:46 AM By MCM Staff
Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.
by Curt Barry
Posted 2 days ago
by Susan Wall
Posted 3 days ago