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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

USPS Delays Parcel Price Increase  Apr 02, 2015 2:28 PM By Mike O'Brien

The USPS has put on hold planned pricing increases in parcel services until all pricing requests across products were approved by the PRC.

Automation and Technology Best Practices Revealed at Operations Summit 2015  Apr 02, 2015 12:25 PM By Curt Barry

At Operations Summit 2015, learn how major brands apply automation and technology to their fulfillment operations, leading to process and efficiency gains.

4 Insider Tips Your Parcel Carrier Doesn’t Want You to Know  Apr 02, 2015 11:37 AM By John Stitz

While many carrier tactics can be detrimental and costly for shippers, there are certain things shippers can do to offset the bottom-line effect.

Ace Hardware Expands In-Store Pickup Nationwide  Mar 31, 2015 12:31 PM By Mike O'Brien

In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.

O+F Advisor Distribution and Fulfillment Center Roundup, March 31, 2015  Mar 31, 2015 10:49 AM By Mike O'Brien

A listing of some recently announced expansions, additions and closures in direct-to-consumer distribution and fulfillment centers.

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Amazon Expands Prime Now to Dallas  Mar 26, 2015 12:37 PM By Mike O'Brien

Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available in Dallas; Amazon also faulted the FAA on slow drone approval.

Set Goals – Report Results – Improve Productivity  Mar 26, 2015 10:52 AM By Curt Barry

Openly sharing KPIs and results with employees will improve productivity and boost performance across your direct-to-consumer operations.

Mobile App Drives Store Sales Gains for GameStop  Mar 24, 2015 11:43 AM By Mike O'Brien

A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.

FAA Grants Conditional Certificate for Amazon Drones  Mar 23, 2015 3:54 PM By Mike O'Brien

Amazon drones have moved one step closer to commercial reality via an FAA approval of an experimental airworthiness certificate.






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