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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Hudson’s Bay Co Will Be an Internet Distribution Technology Leader  Apr 06, 2016 11:20 AM By Tim Parry

Hudson’s Bay Co. is introducing new robotic technology to its Ontario distribution center for internet fulfillment that CEO Gerald Storch says will put the merchant at the “absolute forefront of Internet distribution technology.”

QVC Says Customers Prefer Free Shipping Over Same-Day Delivery  Apr 05, 2016 10:42 AM By Mike O'Brien

Reinforcing the view that it’s better to know what your audience wants than to jump on the same-day, next-day delivery bandwagon, an executive with QVC told attendees of Home Delivery World said offering customer choice – especially free shipping – and knowing their preferences is the most important thing.

Locus Robotics Looks to Fill Market Gap Left by Kiva  Apr 04, 2016 4:53 PM By Mike O'Brien

Locus Robotics, a company spun out of third-party logistics provider Quiet Logistics, has begun production and implementation of a DC-based order fulfillment robot which it sees as a next logical step beyond Kiva. The company’s executives claim its robots can be deployed a few at a time without major facility retrofitting, and will eventually be used in stores as well as DCs.

Amazon Reportedly Plans Web Version of Prime Now  Apr 04, 2016 3:08 PM By Mike O'Brien

Next month Amazon plans to offer Prime Now via its website, significantly increase the reach of the service which until now was limited to access via its mobile app.

Operations Summit Will Help With Your Systems, Fulfillment Strategies  Apr 04, 2016 2:33 PM By Curt Barry

I go to lots of conferences, but for me the Operations Summit is the most helpful to our clients and our consulting practice because it’s dedicated exclusively to improving direct-to-customer and omnichannel operations, presenting a broad range of operations experiences and solutions. It’s not too late to join us, April 12-14 at the Duke Energy Center in Cincinnati.

Bonobos On Excellence in Returns, Customer Experience Leadership  Apr 04, 2016 1:48 PM By Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. So what are some of the key elements that make up a great returns experience? And what does it mean to be an overall customer experience leader?

Angela Goldstein, director of operations for men’s apparel company Bonobos, spoke with Multichannel Merchant Senior Editor Mike O’Brien on these subjects, after Bonobos was named a finalist in the two categories for the 2016 Excellence in Customer Experience Awards.

How to Achieve Warehouse Efficiency Through Vendor Compliance  Mar 28, 2016 11:28 AM By Curt Barry

A good vendor compliance policy will help your organization improve its on-time performance and reduce the time and money spent on warehouse rework (e.g. prepackaging, correcting vendor errors, etc.), while reducing time spent on vendor disputes, claims and chargebacks. Here are some tips to help you create a vendor compliance policy that will ensure smoother working relationships while eliminating costly issues.

Week in Review: Rolling Out the Red Carpet in Cincinnati  Mar 24, 2016 1:47 PM By MCM Staff

The red carpet will be rolling out in Cincinnati on April 14. That’s when Multichannel Merchant will announce the winners of its annual Excellence in Customer Experience Awards its 2016 Operations Summit.

Birchbox Talks Excellence in Product Packaging  Mar 22, 2016 12:26 PM By Mike O'Brien

Birchbox’ Pooja Agarwal talks with Multichannel Merchant about how the company excels at packaging and why it matters, driving loyalty and wowing customers. Birchbox is a finalist for MCM’s 2016 Excellence in Customer Experience awards, sponsored by Innotrac + eBay Enterprise’s SmartHub division. Come see the winners at Operations Summit 2016, April 12-14 at the Duke Energy Center in Cincinnati.

American Apparel Goes Same-Day Delivery with Postmates  Mar 22, 2016 12:02 PM By Mike O'Brien

American Apparel has begun offering one-hour delivery through a partnership with Postmates, leveraging RFID technology to provide real-time inventory availability via the Postmates Order app. The program is in place at 79 stores in 31 U.S. markets, making 50 “on-demand basics” items like hoodies, t-shirts and socks available to consumers who desire the items right now.






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