MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Shoe Carnival said its transition from 3PL to ship-from-store is foundational in terms of its overall omnichannel strategy.
Retailers must blend the physical and digital worlds into a seamless omnichannel experience to attract and retain today’s empowered shoppers.
Experts in operations and fulfillment agree there is a place for both warehouse management systems (WMS) and warehouse control systems (WCS).
Genesco said it plans to implement several aspects of its omnichannel strategy later this year, seeing it as a significant growth area.
Tagged Threads, an art-based clothing line, launched its website in May, and has partnered with Think Logistics for its ecommerce and direct-to-consumer fulfillment solution.
If you’re selling on the Amazon marketplace you need to know what can get you kicked off – and how to get back on if Amazon takes action against you.
Chinese ecommerce giant Alibaba plans to pay $250 million for a 10% stake in the Singapore Post, Singapore’s national postal system.
Home Depot announced on its Q1 earnings call that it plans to roll out a new Order Management System across its U.S. supply chain by the end of 2014.
Mike O’Brien has joined Multichannel Merchant as Senior Editor, and will head up our Operations and Fulfillment team. Please reach out to Mike with your O+F tips and article ideas, and let him know if you are interested in contributing O+F content to MultichannelMerchant.com.
While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.