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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Here Come Increased Online Shipping Costs of Patio Furniture  Jun 01, 2016 3:12 PM By Gary Colangelo

As increased shipping costs for bulky items mount, does this spell the end of the line for ordering big-ticket items online? Certainly not, and here are some options that shippers can consider to address the issue.

13 Questions to Consider When Weighing a New Distribution Center  Jun 01, 2016 11:17 AM By Curt Barry

To do battle with Amazon, many DTC companies are looking to expand their distribution center network. But how do you weight the variables in terms of location, facility costs, inventory, transportation and shipping time, local labor and more? Here are 13 key points to consider in your decision process.

Omnichannel Sales Growing, But Profitability Still Uncertain  May 31, 2016 2:50 PM By Mike O'Brien

While retailers say they’re growing their omnichannel sales, it’s unclear how profitable they are, according to a new report from Retail Systems Research. Greater inventory visibility, including use of RFID, as well as better syncing of demand origination with inventory allocation, will help drag omnichannel into the black, the report’s author states.

Get Operations, Drop Ship Vendors Ready Now for Holiday Peak Prep  May 27, 2016 9:23 AM By Peter Zaballos

With the spring season underway, you are likely already executing on your 2016 ecommerce initiatives. For most retailers, the goal is to be ready by back-to-school season so you can test your advancements prior to the holiday season. So spring is perfect timing to assess holiday peak prep and readiness.

Amazon to Open Second Fulfillment Center Outside Chicago  May 26, 2016 3:02 PM By Mike O'Brien

Amazon announced plans to open a second fulfillment center in Joliet, IL, outside Chicago, to complement one opened last year, as it continues to expand its massive network to service 50 million-plus Prime members and marketplace sellers with guaranteed two-day deliveries as well as same-day service.

Omnichannel Retailers Attempt to Save the Sale Only 7% of the Time  May 26, 2016 11:17 AM By MCM Staff

A new report from Kibo, the e-tailing group and Multichannel Merchant shows how leading omnichannel retailers are performing with buy online, pickup in store. According to the study, retailers can no longer wait on the sidelines to adopt this functionality. See what other insights the report brings to light.

Home Depot Blows Out Online Sales, Expands Home Delivery to All Stores  May 25, 2016 12:23 PM By Mike O'Brien

Home Depot delivered a solid Q1, including a 21.5% increase in online sales and success on a variety of supply chain and omnichannel fronts. See what else the “improving home improvement” company is doing right these days.

Best Practices of a Winning Customer Experience  May 25, 2016 10:52 AM By Donna Devaul

In an era when the customer is king, retailers need to elevate their game to gain loyalty, an edge over the competition in a fierce environment, and drive sales. Here are some best practices culled from winners and finalists of the 2016 Excellence in Customer Experience awards at the Operations Summit.

Alpha Industries Sees Growth of its Cross-Border Ecommerce Sales  May 24, 2016 4:58 PM By Mike O'Brien

Alpha Industries has seen gains in cross-border ecommerce sales and customer satisfaction after partnering with UPS i-parcel on international fulfillment. See what issues Alpha was facing, and how they were solved through outsourcing the handling of its international transactions.

New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes  May 23, 2016 11:54 AM By MCM Staff

A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.






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