Operations Summit 2016

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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

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Operations & Fulfillment ARCHIVE

Carriers Laboring to Keep Up With Holiday Ecommerce Deluge  Dec 17, 2015 4:45 PM By Mike O'Brien

UPS’s on-time performance fell from Dec. 6-12 compared to 2014, and FedEx and UPS rose slightly according to ShipMatrix, as holiday ecommerce volume flowed.

Omnichannel Retailer, Watch Out For These Customer Experience Hurdles  Dec 16, 2015 3:16 PM By Karthik Marudur

If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.

4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data  Dec 16, 2015 11:17 AM By Susan Ganeshan

Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.

The ABCs of Preventing Shipping Damage, Part II  Dec 16, 2015 9:42 AM By Will O'Shea

Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.

How To Create an Award-Winning Ecommerce Packaging Experience  Dec 15, 2015 4:48 PM By Liz Harrington

Ho, Ho, Ho!  ‘Tis the season to be jolly as SmartHub Benchmarking compiles lists of naughty and nice retailers in preparation for the 2016 Excellence in Customer Experience Awards at Multichannel Merchant’s Operations Summit, to be held April 12-14 in Cincinnati. Right now, senior analysts are toiling away to tabulate this year’s scores so that finalists […]

Cyber Weekend Ecommerce Surge Slows Carrier Networks  Dec 14, 2015 4:26 PM By Mike O'Brien

Cyber Weekend, while a boon for retailers, hit UPS’ on-time performance, according to ShipMatrix. UPS says its network is operating as expected, most customers are getting packages on time, and it doesn’t put stock in ShipMatrix data. The company did say it experienced higher-than-expected volumes in some locations.

Week in Review: Will There Be Walmart Pay Evangelists in 2016?  Dec 11, 2015 1:16 PM By MCM Staff

Mobile payments gained more traction this week when Walmart announced Walmart Pay, which is being touted as a first by a major retailer.

Some Would Return Gifts, Shop on Christmas Day, Report Finds  Dec 10, 2015 2:39 PM By MCM Staff

Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.

Poor Customer Service Affecting Businesses  Dec 10, 2015 1:50 PM By MCM Staff

A new national survey from Corvisa shows consumers are getting fed up with poor customer service and as a result, businesses’ livelihoods are at stake.

Report Identifies Digital Disruption in Global Post and Parcel Industry  Dec 10, 2015 10:46 AM By MCM Staff

Digital disruption is cutting across nearly every aspect of the global post and parcel industry, including the customer experience and last-mile delivery.






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