Subscribe


 

MCM OUTLOOK 2014: O+F

Download this exclusive research report to help you evaluate, benchmark and plan your operations and fulfillment strategies.

MCM Outlook 2014: The State of Operations
Exclusive research downloads from the editors of Multichannel Merchant..

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

SUBSCRIBE TO O+F ADVISOR NOW!

Operations & Fulfillment ARCHIVE

Bringing Your Contact Center Across Borders  Oct 02, 2014 2:01 PM By Tim Parry

With the growing popularity of cross-border ecommerce, do you need to expand your contact center strategy? Depending on which countries you ship to should determine if you need additional contact center needs, or the need to outsource services. Here’s how Brooks Brothers works with its global customers.

Why Exceeding Fulfillment Expectations is the New Holiday Ecommerce Strategy  Oct 01, 2014 10:06 AM By Kevon Hills

With each passing year, more ecommerce retailers urge their holiday shoppers to trust that they’ll be on time delivering each gift off their list. When customer care goes the extra mile, and CSR channels are well-prepared for holiday traffic, fulfillment presents retailers with another chance to shine in the eyes of seasonal shoppers.

Sears Adds Returns, Exchanges to In-Car Pickup  Sep 30, 2014 8:15 AM By Mike O'Brien

To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.

Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.

Tip Sheet: Managing Your Warehouse  Sep 29, 2014 9:34 AM By Tim Parry

Managing a multichannel warehouse is a fairly easy thing. All you have to do is manage the labor, the freight and the inventory. And from there, a thousand other factors assault you. In this tip sheet you will learn 10 ways to improve warehouse efficiency, how omnichannel fulfillment refines the retail strategy and more.

MetaPack Acquires ABOL Software Inc.  Sep 26, 2014 4:11 PM By Mike O'Brien

Among other things, the acquisition of ABOL will allow MetaPack to provide its customers with improved visibility into global shipments across carriers and countries. It also offers enhanced delivery intelligence and reporting to better understand delivery challenges like potential delays, so retailers can make adjustments in their supply chain to alleviate issues.

Parcels – Including Groceries – The Future of USPS  Sep 26, 2014 2:54 PM By Mike O'Brien

“We have a very structured plan around all we’re trying to do to grow our package business,” said Cliff Rucker, vice president of sales for the USPS. “When you think about it, over one-third of our volume is gone since 2006 on the letter side, so that’s why we see packaging as a growth area.”

Competing with Free Shipping the Smart Way  Sep 26, 2014 12:03 PM By Gregg Aamoth

Once viewed as an extra customer incentive, “free” shipping has quickly becoming the norm for retailers when selling online. With online retail giants like Amazon upping the ante, it seems like there is no other option for retailers but to keep up and take the hit to the bottom line.

But omnichannel retailers are starting to realize they don’t always have resort to margin-eroding “free” shipping to compete.

O+F Advisor Distribution Center Roundup  Sep 25, 2014 5:31 PM By Mike O'Brien

News that Amazon will begin collecting sales tax in Minnesota starting next week has led to speculation that the company may open a warehouse, data center or some other operation in the state or buy an existing firm, according to the Minneapolis Star Tribune. Online-only retailers don’t need to charge sales tax in a state unless they have physical presence or affiliated business there.

How to Make Your Small Business Perform Like an Omnichannel Powerhouse  Sep 24, 2014 9:04 AM By Amine Khechfe

Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.

Getting Logistics and Fulfillment Right to Enter the Canadian Market  Sep 23, 2014 12:01 PM By Steven Page

For marketers, Canada represents a new and lucrative opportunity. However, for companies unfamiliar with the intricacies of Canadian regulation, the transition can seem confusing and costly.






© 2014, Access Intelligence, LLC. All rights reserved.