MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentMay 02, 2016 9:52 AM By Mike O'Brien
UPS reported 10% growth in Q1 net income, as the company touted its ability to drive efficiency in its ecommerce operations and strong B2C volume gains. See what executives said about UPS’s investment in Deliv and logistics moves by major customer Amazon.
Operations & FulfillmentApr 28, 2016 5:27 PM By Robert Hartley
As the volume of online sales continues to rise, companies are struggling to manage the difference in B2B and D2C operations. If you’re searching for an omnichannel fulfillment partner, here are the top 5 things to consider in finding the right one.
Operations & FulfillmentApr 26, 2016 4:37 PM By MCM Staff
Joining a growing trend, BJ’s Wholesale Club has introduced buy online, pickup in store at its 213 locations in 15 states, including the entire Eastern seaboard as well as Ohio and Pennsylvania. Non-members can try it out for a 90-day trial.
Operations & FulfillmentApr 26, 2016 3:17 PM By Mike O'Brien
Guess is expanding by more than 50% its operations in Louisville, KY, with plans to build a second distribution center next to its existing facility there. The company purchased the 32-acre parcel earlier this year for $32, and currently employs 400 at its existing 505,000-square-foot DC.
Operations & FulfillmentApr 26, 2016 3:06 PM By Mike O'Brien
MCM Outlook respondents said that Amazon had a major impact on their on their DTC business. This includes the pressure to ship faster, as well as the need to offer free or reduced shipping guarantees – both reactions to Amazon Prime and Prime Now services.
Operations & FulfillmentApr 26, 2016 11:57 AM By MCM Staff
The need for speed in ecommerce distribution, driven largely by Amazon Prime’s two-day promise, is behind increased investments in distribution center technology as well as a trend toward more smaller, forward-based facilities closer to the customer, according to a new report. Find out what other topline results came from the survey of 1,400 IT and warehouse professionals around the globe.
Operations & FulfillmentApr 26, 2016 11:05 AM By Mike O'Brien
When does it make sense for a company to engage in same-day delivery? We caught up with Jason Acevedeo, senior director ecommerce operations at Limited Stores, at Operations Summit 2016 in Cincinnati to ask him for his thoughts. Find out how knowing your audience, their demograpics and location, and the type of products you sell all play a part.
Operations & FulfillmentApr 26, 2016 10:16 AM By MCM Staff
Amazon announced plans to open a sixth Texas fulfillment center in Haslet, TX, making it the fourth Amazon fulfillment center in the Dallas-Fort Worth area. The company operates an estimated 161 distribution, fulfillment and sortation centers in the U.S., totaling 68.9 million square feet, enabling it to deliver on Prime Now’s two-day delivery guarantee.
Operations & FulfillmentApr 26, 2016 9:17 AM By Mike O'Brien
While there are many clear advantages to using a third-party fulfillment (3PL) partner for outsourcing some or all of your operations, the majority of merchant companies still opt for keeping these functions in house and firmly within their control. According to respondents to the MCM Outlook Survey, 26.5% of respondents said they use a 3PL in 2016, up from 21.2% in 2015, while the rest said they handle fulfillment internally. Of those who said no, only 2.9% said they are considering use of a 3PL, down from 6.2% in 2015.
Operations & FulfillmentApr 25, 2016 1:59 PM By Mike O'Brien
Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational areas and growing cross-border commerce were among the hot topics at the fifth annual Operations Summit. The event was held in Cincinnati, OH, an ecommerce operations hotbed, and drew more than 800 direct-to-customer and omnichannel operations professionals and providers.