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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

9 Ways Procedures and Documentation Improve ERP System Use  Feb 11, 2016 3:09 PM By Curt Barry

I can’t tell you how many times I’ve heard “This ERP system’s design is intuitive!” as an excuse for not writing procedures. These systems are so intuitive that management can’t seem to use them. Maybe it’s intuitive for Windows-based systems to some degree in terms of navigation and functions. Or it’s intuitive for those under 30 that have far more PC and web browser skills than mature workers.

To help alleviate these issues, here’s a checklist of 9 action steps to take that will help ensure a smooth ERP system upgrade.

Merchant Execs to Cover Trends, Best Practices at Operations Summit  Feb 11, 2016 2:12 PM By Mike O'Brien

What if you could create a dream team of top direct-to-customer and ecommerce operations executives, putting all their experience, brainpower and industry knowledge into one room to generate ideas that will help you grow your business and make it run more efficiently?

The good news is you can relax as the heavy lifting has already been done for you – at Operations Summit 2016, April 12-14

Week in Review: Amazon Looks to Go Global with Logistics Operations  Feb 11, 2016 1:14 PM By MCM Staff

Amazon has taken another step in its march toward world dominance, as it plans to create a global shipping and logistics operation. See what the plans are for the ecommerce marketplace.

Amazon Shipping Has Slowed for Non-Prime Members  Feb 09, 2016 10:09 AM By Mike O'Brien

While Amazon still reigns with Prime, delivery times have slipped for non-Prime members as omnichannel retailers have caught up, according to new data from StellaService. However, this flexing of their fulfillment muscles has come at a significant cost.

Replatforming Your Ecommerce System? Don’t Overlook Order Management  Feb 05, 2016 3:16 PM By Karthik Marudur

When embarking on a replatforming project, a critical element that cannot be overlooked is the incorporation of a dedicated Order Management System (OMS). This is a vital step that must be taken at the outset of the process to ensure that a retailer has a strong understanding of inventory, availability and fulfillment optimization to maximize revenue and deliver a superior customer experience.

Week in Review: The Great Amazon Retail Store Mystery Solved  Feb 04, 2016 12:03 PM By MCM Staff

Amazon was going to keep its store expansion plans a mystery. And Jeff Bezos would have gotten away with it, too, if it wasn’t for those meddling CEOs. So is Amazon going to open 300 to 400 bricks-and-mortar stores as General Growth Properties CEO Sandeep Mathrani said during its earnings call on Tuesday?

UPS Blows Out Q4, Cites Ecommerce Growth, Automation, Tight Controls  Feb 04, 2016 11:35 AM By Mike O'Brien

UPS cited ecommerce growth, tight management controls and automation investments in its record Q4 results, while reaffirming its relationship with Amazon.

Omnichannel Returns Jump Significantly During Holiday Season  Feb 04, 2016 9:23 AM By Mike O'Brien

Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.

UberRUSH Gains Retail Partners with New Same-Day Delivery API  Feb 02, 2016 5:50 PM By Mike O'Brien

The UberRUSH same-day delivery service’s new API lets retailers offer it as a checkout option, making it more competitive with others in the space.

How to Create an Award-Winning Shipping and Delivery Experience  Feb 02, 2016 12:21 PM By Liz Harrington

What makes up an award-winning shipping and delivery experience? Gain key insights from SmartHub survey data and find out who won at Operations Summit 2016.






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