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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Hot Topics Covered at Operations Summit, Growing Global 2016  Apr 25, 2016 1:59 PM By Mike O'Brien

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational areas and growing cross-border commerce were among the hot topics at the fifth annual Operations Summit. The event was held in Cincinnati, OH, an ecommerce operations hotbed, and drew more than 800 direct-to-customer and omnichannel operations professionals and providers.

The Impact of Poor Product Content  Apr 20, 2016 11:01 AM By Daniela Forte

Product content can have an impact on online sales. This infographic by Shotfarm unveils that 78% of consumers said product information is very important, while 42% of consumers have returned an online purchase in the past year due to poor product content.

CVS Health Announces Partnership with Curbside  Apr 19, 2016 6:46 PM By Tim Parry

CVS Health has announced a partnership with Curbside, a company perfecting the store pickup experience for retailers and consumers, to launch CVS Express, a digital solution offering consumers a new level of seamless convenience.

Bubble Wrap Maker Says the Lack of Pop is Good for Business  Apr 12, 2016 12:26 PM By Tim Parry

Sealed Air President, Product Care Ken Chrisman shares insights on ecommerce trends, best practices for supply chain optimization, and why companies are excited about the recent introduction of Bubble Wrap IB, the “un-poppable” version of Sealed Air’s popular Bubble Wrap protective packaging.

Operations Summit, Growing Global Deliver Relevant, Actionable Content  Apr 12, 2016 9:14 AM By Mike O'Brien

Everything you could possibly want to know about operations fundamentals, global ecommerce, shipping and distribution strategies, omnichannel and contact center/customer care – and then some – is being covered at 50+ information-packed workshops, keynotes and breakout sessions during Operations Summit and Growing Global 2016, April 12-14 in Cincinnati.

Choosing the Right Order Fulfillment Automation Solution  Apr 08, 2016 2:56 PM By Mike O'Brien

Ecommerce companies are seeing double-digit growth in a business that requires them to fulfill orders of low line numbers, often just a single item, compared to bulk orders for store fulfillment. To address these challenges, more companies are turning to a variety of order fulfillment automation solutions. But what level of automation is right? Find out what solutions are available, how they’re being implemented and what the future of automation looks like.

Meeting Direct-to-Customer Order Fulfillment Demands  Apr 07, 2016 5:10 PM By Adam Kline

The consumer appetite for next-day and same-day order fulfillment can stretch DCs to their limits. Find out how order streaming lets DCs adapt their processes, maximizing legacy equipment and letting them become more responsive to direct-to-customer order fulfillment demands.

How to Box Your Brand with a Subscription Service  Apr 07, 2016 4:44 PM By John Fetto

Visits to leading subscription box sites like Birchbox, Blue Apron and Loot are up nearly 3,000% during the last three years, according to Hitwise data. This has not gone unnoticed by traditional brands and some are now adding subscription services to their traditional product lines. Here are some of the advantages to going the subscription route.

Newegg Teams with Facebook Messenger to Enhance Ecommerce Customer Support  Apr 06, 2016 5:10 PM By MCM Staff

Newegg announced it will team with Facebook messenger to enhance customer support. See what Newegg’s plans are and what this will mean for their customer support.

Hudson’s Bay Co Will Be an Internet Distribution Technology Leader  Apr 06, 2016 11:20 AM By Tim Parry

Hudson’s Bay Co. is introducing new robotic technology to its Ontario distribution center for internet fulfillment that CEO Gerald Storch says will put the merchant at the “absolute forefront of Internet distribution technology.”






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