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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Amazon To Open New Fulfillment Center in CA  Aug 18, 2014 1:42 PM By Mike O'Brien

Amazon announced it was opening a fifth California fulfillment center in Redlands, giving it nearly 5 million square feet of fulfillment space in the state.

How to Select a Reliable Shipping Partner  Aug 14, 2014 10:13 AM By Daniela Forte

Shipping is a major component if you are thinking about expanding your business globally.

Working to Avoid Another Holiday Shipping Disaster  Aug 12, 2014 9:13 AM By Mike O'Brien

Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.

Measuring What Matters in the Contact Center  Aug 12, 2014 9:10 AM By Tim Parry

It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.

A Same-day Delivery Believer  Aug 12, 2014 8:26 AM By Ellen Shannon

I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.

Despite Revenue Gains, USPS’s 3Q Net Loss Hit $2 Billion  Aug 11, 2014 11:38 AM By Tim Parry

First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.

Google Teams Up with Barnes & Noble to Take On Amazon  Aug 08, 2014 8:25 AM By Mike O'Brien

Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.

Amazon Adds Same-Day Delivery in 6 New Cities  Aug 06, 2014 10:37 AM By MCM Staff

Amazon today announced same-day delivery is being added in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.

Amazon to Open 15 Sortation Centers in 2014  Aug 05, 2014 11:28 AM By Mike O'Brien

Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.

Can Your Business Pass the Back-to-School Test?  Aug 05, 2014 11:14 AM By Amine Khechfe

Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.






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