Subscribe


 

MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
Download Report Here

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

SUBSCRIBE TO O+F ADVISOR NOW!

Operations & Fulfillment ARCHIVE

Vermont Country Store On Creating Agents as “Shopkeepers”  Mar 03, 2016 10:47 AM By Mike O'Brien

What does it mean to have CSRs act not just as problem-solvers but as “shopkeepers”of your brand’s unique style? Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, explain the concept, and how they train their agents to extend the down-home feel of the company’s trademark stores to every channel and interaction, while being alert for “cues and clues” that can lead to cross-selling and upselling opportunities.

Qualitative Feedback Helps Brands Create Better Customer Experiences  Mar 03, 2016 10:44 AM By Daniela Forte

Feedback can go a long way in order to connect a brand to its customers. That is why it is so imperative to create that connection in order to have a long-lasting relationship with your customer. Here is how several brands are connecting with the customer.

Managing Scalable Growth Across Your Ecommerce Operations  Mar 02, 2016 8:26 AM By Maria Haggerty

As you grow your digital offerings, you must accurately gauge when and how to expand ecommerce operations while keeping what works in view. While moving toward your 2016 goals, consider investing in the right tools and partners in order to foster growth, but never forget your brand’s beginnings.

J.C. Penney Continues Turnaround with Strong Q4  Mar 01, 2016 10:34 AM By Mike O'Brien

J.C. Penney posted strong Q4 and 2015 numbers, citing omnichannel tactics as a big part of its continuing turnaround, in a period when competitors stumbled. The return of popular private-label brands and the recent addition of appliances by customer demand are evidence that the company has been responsive to what shoppers want. Learn more about the retailer’s recent performance.

Omnichannel Helps Target Hits Q4 Digital Sales Out of the Park  Feb 26, 2016 12:28 PM By Mike O'Brien

Target hit on a winning combination of free shipping and omnichannel operations to grow its digital sales a healthy 34% in Q4, while same-store sales grew just 1.9%. In addition, 30% of its digital sales were either from buy online, pickup in store or ship-from-store transactions. See how Target got it done in 2015, especially during the critical holiday season.

Industry Data Provides Telling Insights for Retailers in 2016  Feb 25, 2016 4:02 PM By Louisa Rupp

This year, retailers are putting a stake in the ground by creating continuous shopping experiences, whether the checkout lane is a couch or store aisle. Here are four trends retailers should look out for in 2016.

How to Create an Award-Winning Email Communications Experience  Feb 25, 2016 3:55 PM By Liz Harrington

What are the best practices in brand communications, especially in the critical area of transmitting a customer’s order information? Learn how SmartHub from eBay Enterprise + Innotrac analyzes its data to determine the winners and losers. And come to the Operations Summit, April 12-14 in Cincinnati, to find out the winners of the 2016 Excellence in Customer Experience Awards.

Week in Review: UPS Invests in Deliv to Learn About Same-Day Market  Feb 25, 2016 2:45 PM By MCM Staff

UPS took a big leap this week by investing in crowdsourced startup Deliv, getting a seat on its board and a front-row seat on its operating model. Stay tuned to see how the carrier is able to leverage this relationship to better understand and take advantage of the burgeoning sector of the on-demand economy.

UPS Looks to Learn More About Same-Day Model Through Stake in Deliv  Feb 25, 2016 12:47 PM By Mike O'Brien

In a move aimed at better understanding the inner workings of the same-day delivery model, UPS has purchased a stake in crowdsourced delivery startup Deliv. Just how UPS will leverage this relationship and what it learns remains to be seen, but it surely has its eye on the burgeoning same-day delivery space, including competitor FedEx’s service for Neiman Marcus and others.

Amazon Free Shipping Threshold Hike Sure to Bolster Prime Membership  Feb 24, 2016 5:51 PM By Mike O'Brien

In a move surely designed to boost the already burgeoning rolls of Prime membership, Amazon has announced a change to its free shipping policy, raising the order threshold for the service to $49 for those without a $99 per year Prime subscription. The threshold had been orders of $35 or more.






© 2016 Access Intelligence, LLC – All Rights Reserved.