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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentDec 26, 2014 3:05 PM By Tom Fougerousse
Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.
Operations & FulfillmentDec 23, 2014 4:43 PM By Mike O'Brien
The USPS OIG said the USPS has been inefficient in handling Sunday deliveries for major customer Amazon, leading to over $350,000 in additional costs.
Operations & FulfillmentDec 23, 2014 1:48 PM By Mike O'Brien
Google is seeing gains in its Google Express same-day delivery service this holiday season, as it looks to claw back ecommerce search traffic lost to Amazon.com because more consumers are going there for product research.
According to Google, as cited in an article by Bloomberg, Google Express handled 50% more toys in the two weeks after the Thanksgiving holiday, while sales of books rose more than 30%.
Operations & FulfillmentDec 22, 2014 4:33 PM By Mike O'Brien
eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website and mobile apps.
The Brooklyn trial is taking place as the company shifts the focus of Amazon Local more toward its core marketplace sellers, with less emphasis on major retailers.
Operations & FulfillmentDec 22, 2014 2:45 PM By Mike O'Brien
As the 2014 retail seasonal shipping peak roars to a close, the major carriers are seeing their numerous upgrades and investments put to the test.
Operations & FulfillmentDec 22, 2014 11:23 AM By MCM Staff
eBay Enterprise announced an extended multiyear agreement with department store chain Belk Inc. to provide Belk with multi-site customer support.
Operations & FulfillmentDec 18, 2014 3:45 PM By Tim Parry
The idea of Free Shipping Day used to be a bigger deal. Now it’s more the exception than special. Amazon has trained people that they’re going to get not just free shipping, but fast free shipping, all the time. And that’s why Free Shipping Day has become a thing of the past.
Operations & FulfillmentDec 18, 2014 9:44 AM By Mike O'Brien
Continuing on its juggernaut of instant fulfillment of all kinds of stuff from “the anything store,” Amazon today announced Prime Now, a service that will allow Prime members in New York to receive household items like paper towels and laundry soap in as little as an hour via a mobile app.
The app, which is available in iOs and Android versions, give Prime members in select New York neighborhoods free two-hour delivery; the one-hour version costs $7.99 per order. The company’s much-touted facility on West 34th St. in Manhattan will serve as the fulfillment hub.
Operations & FulfillmentDec 17, 2014 5:15 PM By Mike O'Brien
ShipMatrix president Satish Jindel talks with Multichannel Merchant senior editor Mike O’Brien about his company’s latest on-time performance report for UPS and FedEx, and how major initiatives and investments from both have thus far enabled them to surpass their 2013 numbers. Subscribe to RSS headline updates from: Powered by FeedBurner
Operations & FulfillmentDec 17, 2014 4:03 PM By Daniela Forte
Why are you joyful this holiday season? Say it loud in Facebook or Twitter and use the hashtag #OpsSummit. Multichannel Merchant will select 10 people and make a $100 donation in their name to their charity of choice. Check the video for full details.