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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Competing with Free Shipping the Smart Way  Sep 26, 2014 12:03 PM By Gregg Aamoth

Once viewed as an extra customer incentive, “free” shipping has quickly becoming the norm for retailers when selling online. With online retail giants like Amazon upping the ante, it seems like there is no other option for retailers but to keep up and take the hit to the bottom line.

But omnichannel retailers are starting to realize they don’t always have resort to margin-eroding “free” shipping to compete.

O+F Advisor Distribution Center Roundup  Sep 25, 2014 5:31 PM By Mike O'Brien

News that Amazon will begin collecting sales tax in Minnesota starting next week has led to speculation that the company may open a warehouse, data center or some other operation in the state or buy an existing firm, according to the Minneapolis Star Tribune. Online-only retailers don’t need to charge sales tax in a state unless they have physical presence or affiliated business there.

How to Make Your Small Business Perform Like an Omnichannel Powerhouse  Sep 24, 2014 9:04 AM By Amine Khechfe

Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.

Getting Logistics and Fulfillment Right to Enter the Canadian Market  Sep 23, 2014 12:01 PM By Steven Page

For marketers, Canada represents a new and lucrative opportunity. However, for companies unfamiliar with the intricacies of Canadian regulation, the transition can seem confusing and costly.

Assets On Hand Among Criteria for Entering New Markets  Sep 23, 2014 11:01 AM By Mike O'Brien

Retailers considering whether to enter a new market via cross border with third-party logistics partners or with an in-country presence should consider factors like their cost of capital and inventory carrying policy, as well as what existing assets can be leveraged in that country, two experts told Multichannel Merchant.

Building an Effective Strategy for International Returns  Sep 23, 2014 10:51 AM By Michael Lamia

Retailers face many unique challenges when selling online to international markets. For example, U.S. merchants need to know what imports are prohibited; when to apply import duties, taxes and tariffs; and how to comply with country-specific forms, country-specific product coding, and local shipping rules.

How Retailers Can Ensure Winning Customer Care This Holiday Season  Sep 21, 2014 12:38 PM By Kevon Hills

This year, customers will be more likely to send an email than place a phone call. Unfortunately, email has the lowest rate of issue resolution of all channels. Here’s a few key learnings from StellaService to ensure retailers are ready for this year’s holiday season.

Your 5-point Checklist for Going Omnichannel  Sep 21, 2014 8:04 AM By Brandi Slaughter

With the right omnichannel strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint. To prepare to go omnichannel, retailers’ checklist should focus on the following five points

Global Carrier Options Run the Gamut  Sep 17, 2014 5:17 PM By Mike O'Brien

In the MCM Outlook 2014 survey, the largest number of respondents (26%) said UPS was their primary global carrier, followed by FedEx and the United States Post Office (18%) and DHL (12%). This outcome may be the result of a largely U.S.-based audience, as DHL is generally considered the world’s shipping/logistics leader, followed by FedEx and UPS.

FedEx Beats Quarterly Expectations  Sep 17, 2014 5:12 PM By Mike O'Brien

FedEx reported Q1 revenue and earnings that beat analyst expectations, and announced plans for 50,000+ seasonal hires to deal with holiday shipping volumes.






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