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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Retailers Focus on Returns Excellence as Processing Time Shrinks  Jan 26, 2015 5:08 PM By Mike O'Brien

StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.

Can Amazon and RadioShack be a Match Made in Heaven?  Jan 21, 2015 8:58 AM By Tim Parry

Is Amazon bailing on its plans for a New York City showroom? And can RadioShack be the answer to Amazon’s omnichannel plans? Stay tuned, or read on… Tim Parry explains.

Start Planning Now for Fall and Holiday 2015 Peak Season Operations  Jan 20, 2015 11:01 AM By Curt Barry

You’ve barely put a bow on your peak shipping, but it’s time to assess your performance and start planning for peak season operations in 2015. What are your objectives for improvements? Here are eight steps to help you prioritize which changes happen this year, and which can be pushed into 2016 and beyond.

UPS Adds New Logistics Facilities in Germany, Netherlands  Jan 19, 2015 3:21 PM By Mike O'Brien

UPS has added nearly 220,000 square feet to its European logistics operations, driven by growing demand from retail and high-tech customers.

Avoiding Ecommerce Fraud and Its Implications in 2015  Jan 19, 2015 2:52 PM By Liron Damri

With ecommerce growing rapidly, what can merchants do to protect themselves and their business from fraud? In three words: Take It Seriously.

O+F Distribution Center Roundup, Jan. 13, 2015  Jan 13, 2015 11:55 AM By Mike O'Brien

A listing of some recently announced distribution center and fulfillment center activity, including Radio Shack, Amazon, Under Armour, FedEx and Kmart.

3 New Year’s Resolutions for Retailers  Jan 10, 2015 9:15 PM By Maria Haggerty

For those retailers looking to grow rapidly in 2015, meeting and exceeding revenue goals should be a deliberate process. Here’s a guide to quickly analyzing and correcting issues related to logistics that can result in an improved operations experience.

Macy’s Inc. Restructuring with Omnichannel in Mind  Jan 08, 2015 4:54 PM By Tim Parry

Actions include a restructuring of merchandising and marketing functions at Macy’s and Bloomingdale’s consistent with the company’s omnichannel approach to retailing, as well as a series of adjustments to its field and store operations to increase productivity and efficiency.

UPS Said to Handle 4 Million Returns By First Week of January, Up 15% from 2013  Jan 08, 2015 9:27 AM By Mike O'Brien

With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.

Parcel Delivery Innovations will Fuel Global Eommerce Growth  Jan 07, 2015 10:42 AM By Tim Parry

Fastlane International says that international parcel market are poised for some significant developments in 2015. See what these developments for the global market.






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