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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentFeb 02, 2016 11:48 AM By Tim Parry
Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders coming from stores, websites, mobile, catalogs, etc.
Operations & FulfillmentFeb 01, 2016 12:12 PM By Angie Stocklin
In November of 2015, we had a company first – an entire week with one, single error across thousand of orders between two e-tail outlets.
Operations & FulfillmentJan 28, 2016 3:04 PM By MCM Staff
It is probably not a coincidence that Amazon Payments and PayPal both announced record number of users following what’s been the most successful holiday season for mobile commerce.
Operations & FulfillmentJan 27, 2016 5:52 PM By Tobin Moore
While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.
Operations & FulfillmentJan 27, 2016 2:26 PM By MCM Staff
Data from a new survey from Temando shows a disconnect between consumer expectations for ecommerce fulfillment and what retailers are actually delivering.
Operations & FulfillmentJan 26, 2016 2:51 PM By Curt Barry
As you consider acquiring new systems – OMS, WMS, etc. – there are 9 factors to look at when comparing software as a service to on-premise approaches.
Operations & FulfillmentJan 24, 2016 10:28 PM By Tim Parry
You know how the cable guy gives you a 4-hour window of when he’s going to come connect your service, and it’s more like a 6- or 8-hour wait time? Well, that might be a big part of the reason consumers are not ready to embrace same-day delivery from the retailers they love. Millennials, especially, […]
Operations & FulfillmentJan 21, 2016 2:52 PM By MCM Staff
After more than 30 years, JCPenney decided to re-enter the appliance business when customer data showed that the vast majority of its shoppers own a home and are frequently searching for major appliance options on jcp.com.
Operations & FulfillmentJan 21, 2016 11:27 AM By Mike O'Brien
The rapid growth in ecommerce has impacted global retail logistics, and merchants are challenged to keep up. See how this plays out across the globe.
Operations & FulfillmentJan 20, 2016 10:21 AM By Kevin Sghia
As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.
Posted 3 days ago
by Zeke Hamdani
Posted 5 days ago