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Operations & Fulfillment ARCHIVE

Men’s Wearhouse Introduces International Shipping for Online Customers  Feb 05, 2014 9:29 AM By MCM Staff

Men’s Wearhouse extends its reach to existing customers who live outside the United States by offering international shipping.

Walmart Canada Expanding Reach with $500 Million Investment  Feb 05, 2014 8:48 AM By Erin Lynch

Walmart Canada announced that it will invest close to $500 million over the next 12 months in an effort to expand its network and its distribution and ecommerce operations.

Brooks Brothers Michael Moseman Gets Candid on Customer Service  Feb 04, 2014 2:00 PM By Erin Lynch

Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.

5 Ways to Cut Your Order Fulfillment Costs  Feb 03, 2014 2:23 PM By Stephen Bulger

It’s no secret that online shoppers are looking for low-priced items, free shipping or free returns. As a result, merchants are looking for ways to keep costs low while fulfilling orders in ways that don’t break the bank. To help solve the dilemma, here are five simple ways to cut fulfillment costs that don’t involve big hardware or software investments.

Thanks Amazon for Taking Care of My TV  Feb 03, 2014 12:48 PM By Daniela Forte

This past weekend I moved out on my own from my parent’s house into a small apartment here in Connecticut.

Amazon Price Hike to Have Limited Effect on Subscribers  Feb 03, 2014 12:16 PM By Erin Lynch

Amazon announced late last week during its fourth quarter conference call to investors that it was planning on raising its Amazon Prime annual subscription of $79 to potentially $99 or even $119. Even though the increase may seem steep, many experts are saying the move will not hurt business.

Big Operational Changes Needed for Holiday 2014  Jan 30, 2014 2:01 PM By Kevin Sghia

If Holiday 2013 demonstrated anything to ecommerce merchants, it was that we need better ways to meet customer expectations and deliver products. So what did we as an industry learn during this challenging holiday season? Here are key observations by ecommerce and catalog operations experts.

UPS Outlines 4-step Plan for Holiday 2014  Jan 30, 2014 1:52 PM By Tim Parry

In its Jan. 30 earnings call, UPS COO David Abney shared four key areas that UPS must address before holiday 2014.

10 Ways to Quickly Address Consumer Complaints on Social Media  Jan 30, 2014 12:40 PM By Erin Lynch

With millions of Americans logging on to social media sites like Facebook and Twitter multiple times a day, it has not only become one of the most popular ways to keep tabs on friends, but also a place to gripe about negative experiences with brands. However, retailers can turn those moans and complaints into rave reviews by using these simple tips.

Bouclair Home to Focus on Omnichannel Fulfillment  Jan 29, 2014 3:55 PM By Erin Lynch

With the launch of its new ecommerce site, Canadian home décor and housewares retailer, Bouclair Home, has announced a new omnichannel initiative including buy online, pickup in-store, and buy online and return in-store.






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