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MCM OUTLOOK 2015: O+F

Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.

OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Walmart Asking Suppliers for Inventory, Warehouse Fees  Jun 25, 2015 3:28 PM By Mike O'Brien

Walmart is asking most U.S. suppliers for fees to cover store and warehouse use, in an effort to wring costs out of the supply chain and boost earnings.

UPS Asking Some Retailers for Peak Concessions on Large Parcels  Jun 23, 2015 11:51 AM By Mike O'Brien

To save costs, UPS has begun negotiating with major retail shippers about eliminating discounts for large parcels during this year’s peak holiday season.

Delivering a Winning Customer Experience  Jun 22, 2015 6:43 PM By Tim Parry

This year, Multichannel Merchant set out to identify and recognize the leaders in customer experience—the companies that routinely excel at every phase of the ecommerce sales experience. These are their secrets to success

Week in Review: Amazon Wants You to Deliver  Jun 20, 2015 4:29 PM By MCM Staff

Amazon is trying to make delivery even faster by turning the U.S. into a Nation of Couriers… Who needs drones when you can have an Uber-like delivery experience? Here’s a look at the news, commentary and events that shaped the direct-to-customer world this week.

Using Vendor Scorecards to Rate Merchandise Suppliers  Jun 19, 2015 11:31 AM By Curt Barry

To objectively evaluate the financial and service impacts of your merchandise suppliers, here are 6 points to consider to develop a vendor scorecard system.

UPS Buys Parcel Pro, Boosts Insurance of Luxury Goods Shipments  Jun 19, 2015 9:58 AM By Mike O'Brien

UPS Capital, a subsidiary of UPS, has acquired Parcel Pro to bolster insurance of luxury goods shipments.

FedEx Misses on Top and Bottom Line in Q4  Jun 19, 2015 9:16 AM By Mike O'Brien

FedEx’ Q4 top and bottom line fell short of expectations, the latter impacted by pension accounting adjustments and a settlement with California drivers.

O+F Advisor Distribution Center Roundup, June 18, 2015  Jun 18, 2015 12:45 PM By Mike O'Brien

A listing of recently announced expansions, additions and closures in retail distribution centers, including Toys R Us, Amazon, HSN Inc. and Ace Hardware.

DSW Seeing Success from Combined Store and Ecommerce Operations  Jun 18, 2015 10:15 AM By Mike O'Brien

DSW is expanding its omnichannel capabilities and looking to build on its 2014 cross-channel results, a year after merging store and .com operations.

Want to Offer Same-Day Delivery? Here’s What You Need to Think About  Jun 17, 2015 3:33 PM By John Haber

Players from Amazon to Postmates, Instacart and Uber, even the USPS are chasing a piece of the same-day delivery action. For retailers thinking about it, here are a few questions to consider.






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