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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
After five years of waiting, UPS and FedEx have been granted licenses by the Chinese government to expand their local parcel services to consumers.
A major change to the IRS code, starting this tax year, will impact how warehouse owners can deduct expenses for work done on their facilities.
Doug Brochu, CEO of Bridge Solutions Group, talks about what a pop-up distribution center is, how it operates and the benefits for merchants.
Delivering a consistently stellar customer experience continues to fuel changes in how merchants get items from point of sale to the doorstep.
Amazon announced it was opening a fifth California fulfillment center in Redlands, giving it nearly 5 million square feet of fulfillment space in the state.
Shipping is a major component if you are thinking about expanding your business globally.
Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.
It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.
I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.
First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.
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by Aaron Beach
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by Eido Gal
Posted 4 days ago