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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

UPS and FedEx Allowed to Expand Delivery in China  Aug 19, 2014 5:30 PM By Mike O'Brien

After five years of waiting, UPS and FedEx have been granted licenses by the Chinese government to expand their local parcel services to consumers.

IRS Tax Change Will Impact Warehouse Owners  Aug 19, 2014 10:41 AM By Mike O'Brien

A major change to the IRS code, starting this tax year, will impact how warehouse owners can deduct expenses for work done on their facilities.

Is a Pop-up Distribution Center Right for You?  Aug 19, 2014 10:13 AM By Mike O'Brien

Doug Brochu, CEO of Bridge Solutions Group, talks about what a pop-up distribution center is, how it operates and the benefits for merchants.

How Shipping Affects the Customer Experience  Aug 19, 2014 8:57 AM By Mike O'Brien

Delivering a consistently stellar customer experience continues to fuel changes in how merchants get items from point of sale to the doorstep.

Amazon To Open New Fulfillment Center in CA  Aug 18, 2014 1:42 PM By Mike O'Brien

Amazon announced it was opening a fifth California fulfillment center in Redlands, giving it nearly 5 million square feet of fulfillment space in the state.

How to Select a Reliable Shipping Partner  Aug 14, 2014 10:13 AM By Daniela Forte

Shipping is a major component if you are thinking about expanding your business globally.

Working to Avoid Another Holiday Shipping Disaster  Aug 12, 2014 9:13 AM By Mike O'Brien

Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.

Measuring What Matters in the Contact Center  Aug 12, 2014 9:10 AM By Tim Parry

It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.

A Same-day Delivery Believer  Aug 12, 2014 8:26 AM By Ellen Shannon

I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.

Despite Revenue Gains, USPS’s 3Q Net Loss Hit $2 Billion  Aug 11, 2014 11:38 AM By Tim Parry

First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.






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