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Operations & Fulfillment ARCHIVE

3 Must-Haves for a Successful Try-Before-You-Buy Policy  Jan 29, 2014 10:12 AM By Maria Haggerty

At-home try-on merchants such as Warby Parker mitigate many of the uncertainties and anxieties around purchasing online, but pose significant logistic and fulfillment challenges for retailers. Before offering try-before-you-buy, it’s important to understand the logistic and fulfillment implications associated with these types of policies. Here are three key tips you need to master in order to be a successful free, at-home try-on policy.

Shipping Promotions Major 2013 Holiday Focus  Jan 27, 2014 1:58 PM By Erin Lynch

A new study by Innotrac has found that the most popular types of promotions offered by merchants over the 2013 holiday season were shipping offers. In fact, 34% of all promotions offered in holiday 2013 were shipping related and the single most offered promotion during the holidays was free shipping.

New Innotrac Study Looks Into Holiday 2013 Experience  Jan 27, 2014 11:51 AM By MCM Staff

Innotrac has released the findings of its SmartHub Holiday Promotions study which tracked the entire ecommerce experience from ordering, to shipping, packaging, customer service, and returns through the eyes of the customer.

PRC Decision Threatens Financial Viability of Mailers  Jan 26, 2014 12:09 PM By MCM Staff

The DMA joins the ANM, ACMA and MPA in filing an appeal at the U.S. Court of Appeals in Washington, seeking relief from the recent Postal Regulatory Commission decision to allow an exigent postal increase set to take effect on Jan. 26.

Amazon to Offer Sunday Delivery in the United Kingdom  Jan 22, 2014 11:36 AM By Erin Lynch

Amazon has announced that it will now offer Sunday deliveries to a number of customers in cities across the United Kingdom, and Amazon Prime members in the UK can now receive their packages on Sundays at no additional charge.

Nordstrom to Open Fulfillment Center in PA  Jan 22, 2014 10:35 AM By Erin Lynch

Nordstrom has announced plans to open its third fulfillment center Elizabethtown, Pa. Construction for the 672,000-square-foot building began on Jan. 20 and is scheduled to open in summer 2015.

Untangling the Retail Supply Chain with Real-Time Analytics  Jan 22, 2014 8:24 AM By Dale Skeen

Retail supply chains are longer and more tangled than ever – the complexity of the data coupled with high customer expectations around service and reliability are taxing traditional approaches to supply chain management to their limits. In this article you will learn how to pinpoint problems faster, make adjustments quickly, prevent missed deliveries, and catch those out-of-stock situations before they can impact the customer.

Amazon Patents Futuristic Fulfillment Process  Jan 21, 2014 3:07 PM By Erin Lynch

In an effort to draw an even larger gap between itself and its competitors, Amazon has been awarded a patent that could potentially ship products to consumers before they even place an order. Welcome to Amazon’s new, futuristic fulfillment.

Using Big Data to Improve Contact Center Operations  Jan 16, 2014 11:24 AM By Erin Lynch

While big data might seem like it generally falls into the silo of the marketing department, more and more merchants are finding out that not only is it just as beneficial in the contact center, but it could also give you an edge against your competitors.

How to Avoid the Post-Holiday Blues  Jan 14, 2014 10:43 AM By Maria Haggerty

In the weeks after the holidays, many retailers simply resign themselves to sluggish traffic and anemic sales totals. The good news is that it doesn’t have to be that way. Although you may not be able to replicate the fever pitch of the holiday shopping season, with the right strategy in customization, fulfillment, customer service, and discounts, you can stimulate retail activity and avoid the post-holiday blues.






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