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ReturnsApr 07, 2015 12:28 PM By Mike O'Brien
How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.
ReturnsMar 04, 2015 3:23 PM By Curt Barry
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
ReturnsFeb 11, 2015 3:03 PM By Amine Khechfe
Four shipping predictions that ecommerce business owners need to know in orders to stay competitive in 2015.
ReturnsFeb 05, 2015 3:06 PM By Murtaza “Zeke” Hamdani
Returns processing is an extremely important part of the customer experience and the overall omnichannel shopping journey, yet it is often glossed over.
ReturnsJan 27, 2015 8:52 AM By Mike O'Brien
While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.
ReturnsJan 26, 2015 5:08 PM By Mike O'Brien
StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.
ReturnsJan 20, 2015 11:01 AM By Curt Barry
You’ve barely put a bow on your peak shipping, but it’s time to assess your performance and start planning for peak season operations in 2015. What are your objectives for improvements? Here are eight steps to help you prioritize which changes happen this year, and which can be pushed into 2016 and beyond.
ReturnsJan 08, 2015 9:27 AM By Mike O'Brien
With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.
ReturnsJan 06, 2015 1:03 PM By Daniela Forte
The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.
ReturnsDec 26, 2014 3:05 PM By Tom Fougerousse
Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.