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ReturnsNov 24, 2015 9:13 AM By MCM Staff
A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.
ReturnsNov 19, 2015 10:17 AM By Curt Barry
A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.
ReturnsNov 12, 2015 2:45 PM By Tim Parry
Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.
ReturnsOct 16, 2015 11:38 AM By Daniela Forte
This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.
ReturnsOct 14, 2015 9:52 AM By Mike O'Brien
Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.
ReturnsOct 05, 2015 2:27 PM By Curt Barry
Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?
ReturnsSep 30, 2015 4:13 PM By Tim Parry
In our new video, learn why merchandise returns have become so important for retailers in general, and particularly online retailers, the elements of a best-in-class returns experience, and more…
ReturnsSep 24, 2015 2:36 PM By Mike O'Brien
Offering consumers different holiday shipping options is key this holiday season, while free shipping still trumps fast, according to a new survey.
ReturnsSep 22, 2015 9:26 AM By Mike O'Brien
We’re looking for a few good 3PLs! Tell us why you excel at third-party logistics, and we’ll add you to Multichannel Merchant’s Top 3PLs 2016 list.
ReturnsJul 23, 2015 2:07 PM By Mike O'Brien
Brazil represents a complex but lucrative market for cross-border ecommerce, one that Alibaba’s AliExpress discount marketplace has learned to crack.