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Returns ARCHIVE

UPS Access Point, My Choice Programs Expanded  Oct 13, 2014 12:46 PM By Mike O'Brien

UPS Access Point pickup program is being expanded to all major U.S. metro areas by 2015. The company is also adding its My Choice program in 15 countries.

Sears Adds Returns, Exchanges to In-Car Pickup  Sep 30, 2014 8:15 AM By Mike O'Brien

To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.

Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.

How to Make Your Small Business Perform Like an Omnichannel Powerhouse  Sep 24, 2014 9:04 AM By Amine Khechfe

Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.

Building an Effective Strategy for International Returns  Sep 23, 2014 10:51 AM By Michael Lamia

Retailers face many unique challenges when selling online to international markets. For example, U.S. merchants need to know what imports are prohibited; when to apply import duties, taxes and tariffs; and how to comply with country-specific forms, country-specific product coding, and local shipping rules.

Returns Policy a Key Differentiator in UK Market  Sep 11, 2014 10:30 AM By Mike O'Brien

Consumers in the UK market respond well when credit for returns is applied faster, attendees were told at Multichannel Merchant’s Growing Global conference.

Why Customers Still Shop Offline  Aug 27, 2014 4:01 PM By Daniela Forte

While online retail has seen rapid growth, an overwhelming majority of U.S. retail sales take place offline (92%) according to Forrester Research. A survey done by Ripen eCommerce took a look at why consumers would most likely make the purchase in-store vs. online.

Merchants Refine Omnichannel Strategy as Demand Grows  Aug 26, 2014 12:16 PM By Mike O'Brien

As retailers continue to battle Amazon’s quick and cheap approach, omnichannel strategy is becoming an increasingly important weapon in their arsenal.

Return to Sender: Making Package Returns Easy, Part II  Jul 22, 2014 11:59 AM By Amine Khechfe

Endicia CEO Amine Khechfé shares some more best practices for making returns of items purchased online easier for consumers.

Jimmy Jazz Sees Successful Ecommerce Growth  Jun 20, 2014 1:41 PM By Daniela Forte

Since it began working with NetSuite, Jimmy Jazz has averaged 87% annual ecommerce growth over the past four years.

GoECart, Bongo International Partner on Global Ecommerce Offering  Jun 19, 2014 12:15 PM By Mike O'Brien

GoECart has partnered with Bongo International to make global ecommerce easier and quicker for GoECart customers.






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