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Returns ARCHIVE

Hot Topics Covered at Operations Summit, Growing Global 2016  Apr 25, 2016 1:59 PM By Mike O'Brien

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational areas and growing cross-border commerce were among the hot topics at the fifth annual Operations Summit. The event was held in Cincinnati, OH, an ecommerce operations hotbed, and drew more than 800 direct-to-customer and omnichannel operations professionals and providers.

The Impact of Poor Product Content  Apr 20, 2016 11:01 AM By Daniela Forte

Product content can have an impact on online sales. This infographic by Shotfarm unveils that 78% of consumers said product information is very important, while 42% of consumers have returned an online purchase in the past year due to poor product content.

Bonobos On Excellence in Returns, Customer Experience Leadership  Apr 04, 2016 1:48 PM By Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. So what are some of the key elements that make up a great returns experience? And what does it mean to be an overall customer experience leader?

Angela Goldstein, director of operations for men’s apparel company Bonobos, spoke with Multichannel Merchant Senior Editor Mike O’Brien on these subjects, after Bonobos was named a finalist in the two categories for the 2016 Excellence in Customer Experience Awards.

Growth in Ecommerce Returns Will Drive Facilities Demand  Mar 15, 2016 12:45 PM By Mike O'Brien

A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.

Ecommerce Return Rates Continue to Climb  Mar 15, 2016 11:17 AM By Mike O'Brien

Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.

Free Returns Offered by More Merchants Than Ever  Feb 16, 2016 4:29 PM By Mike O'Brien

What were some of the major themes in handling holiday 2015 returns?

Patrick Allard, VIce President of Sales and Business Development for Newgistics, recently spoke with Multichannel Merchant Senior Editor Mike O’Brien on what his company observed from working with its 450+ retail customers, including the growth in ecommerce returns processing and the impact of trends like free returns and other perks offered by retailers.

Omnichannel Returns Jump Significantly During Holiday Season  Feb 04, 2016 9:23 AM By Mike O'Brien

Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.

Reverse Logistics: The Biggest Retail Problem Technology Has Yet To Solve  Jan 27, 2016 5:52 PM By Tobin Moore

While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.

Omnichannel Retailer, Watch Out For These Customer Experience Hurdles  Dec 16, 2015 3:16 PM By Karthik Marudur

If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.

The ABCs of Preventing Shipping Damage, Part II  Dec 16, 2015 9:42 AM By Will O'Shea

Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.






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