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Returns ARCHIVE

What’s the Real Cost of a Fulfillment Error to Your Business?  Mar 04, 2015 3:23 PM By Curt Barry

What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.

4 Shipping Predictions Ecommerce Businesses Need to Watch in 2015  Feb 11, 2015 3:03 PM By Amine Khechfe

Four shipping predictions that ecommerce business owners need to know in orders to stay competitive in 2015.

Returns Processing is a Vital Part of a Successful Omnichannel Strategy  Feb 05, 2015 3:06 PM By Murtaza “Zeke” Hamdani

Returns processing is an extremely important part of the customer experience and the overall omnichannel shopping journey, yet it is often glossed over.

Complexity of Returns Grows as Ecommerce Does  Jan 27, 2015 8:52 AM By Mike O'Brien

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.

Retailers Focus on Returns Excellence as Processing Time Shrinks  Jan 26, 2015 5:08 PM By Mike O'Brien

StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.

Start Planning Now for Fall and Holiday 2015 Peak Season Operations  Jan 20, 2015 11:01 AM By Curt Barry

You’ve barely put a bow on your peak shipping, but it’s time to assess your performance and start planning for peak season operations in 2015. What are your objectives for improvements? Here are eight steps to help you prioritize which changes happen this year, and which can be pushed into 2016 and beyond.

UPS Said to Handle 4 Million Returns By First Week of January, Up 15% from 2013  Jan 08, 2015 9:27 AM By Mike O'Brien

With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.

USPS Exceeds Holiday Delivery Projections  Jan 06, 2015 1:03 PM By Daniela Forte

The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.

Step Up Your Returns Experience  Dec 26, 2014 3:05 PM By Tom Fougerousse

Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.

5 Easy Ways to Make Returns Part of Your Holiday Season Game Plan  Oct 28, 2014 9:27 AM By Amine Khechfe

And while the thought of returns might make a retailer shudder, planning ahead can actually help increase sales long term.






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