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Returns ARCHIVE

Nordstrom Wins Award for Excellence in Customer Returns  Jul 25, 2016 4:03 PM By Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand and how loyal they will be. So what are some of the key elements that make up a great returns experience? See why Nordstrom won the 2016 Excellence in Customer Experience award in this important category.

Operations Summit 2017 Call for Speakers Now Open  Jul 25, 2016 2:59 PM By Mike O'Brien

Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.

DSTLD Sees Benefits of Outsourcing Its Fulfillment Operations  May 19, 2016 5:45 PM By Mike O'Brien

Ecommerce-only luxury denim seller DSTLD has seen the benefits of outsourcing its operations, including returns, allowing it to focus on growing its brand. See how the company transitioned from operating its own facility, saving on shipping and giving its customers hassle-free returns.

8 Steps to Improving Inventory Management and the Bottom Line  May 09, 2016 1:51 PM By Gary C. Smith

Even the most efficient multichannel merchant often struggles with managing excess inventory. Common practices such as discounting or liquidation devalue products and undermine sales. And ecommerce makes it easier for shoppers to find cut-rate products. Here are 8 steps to help you avoid the biggest inventory management mistakes and come out on top.

The Circular Economy: Bringing Consumerism and Sustainability Together  May 05, 2016 11:40 AM By Adam Vitarello

While consumerism is alive and well, people are increasingly green-minded. The “circular economy” brings both streams together: Wanting our stuff now while pursuing sustainability. Find out how forward-looking brands are making strides in marrying the two seemingly disparate dynamics.

Combating Ecommerce Returns with Technology  May 03, 2016 2:03 PM By Howard Rosenberg

Considering the growth in ecommerce returns, merchants need to rethink merchandise liquidation strategy. Technology and expertise is one way to address it. Here are some tips that can help you recoup more value from returned goods while keeping the focus on your core business, including the use of technology solutions.

Hot Topics Covered at Operations Summit, Growing Global 2016  Apr 25, 2016 1:59 PM By Mike O'Brien

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational areas and growing cross-border commerce were among the hot topics at the fifth annual Operations Summit. The event was held in Cincinnati, OH, an ecommerce operations hotbed, and drew more than 800 direct-to-customer and omnichannel operations professionals and providers.

The Impact of Poor Product Content  Apr 20, 2016 11:01 AM By Daniela Forte

Product content can have an impact on online sales. This infographic by Shotfarm unveils that 78% of consumers said product information is very important, while 42% of consumers have returned an online purchase in the past year due to poor product content.

Bonobos On Excellence in Returns, Customer Experience Leadership  Apr 04, 2016 1:48 PM By Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. So what are some of the key elements that make up a great returns experience? And what does it mean to be an overall customer experience leader?

Angela Goldstein, director of operations for men’s apparel company Bonobos, spoke with Multichannel Merchant Senior Editor Mike O’Brien on these subjects, after Bonobos was named a finalist in the two categories for the 2016 Excellence in Customer Experience Awards.

Growth in Ecommerce Returns Will Drive Facilities Demand  Mar 15, 2016 12:45 PM By Mike O'Brien

A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.






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