Omnichannel Returns Can Grow Revenue, Enhance Customer Experience  Nov 24, 2015 9:13 AM By MCM Staff

A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.

Retail Operations Needs Closer Partnerships with Other Departments  Nov 19, 2015 10:17 AM By Curt Barry

A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.

Most Shippers Not Prepared for Holiday Season Challenges  Nov 12, 2015 2:45 PM By Tim Parry

Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.

Are You Ready for Holiday Returns Season?  Oct 16, 2015 11:38 AM By Daniela Forte

This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.

New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps  Oct 14, 2015 9:52 AM By Mike O'Brien

Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.

Inventory Systems, Availability Key to Serving Omnichannel Shoppers  Oct 05, 2015 2:27 PM By Curt Barry

Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?

Optimizing Your Online Returns  Sep 30, 2015 4:13 PM By Tim Parry

In our new video, learn why merchandise returns have become so important for retailers in general, and particularly online retailers, the elements of a best-in-class returns experience, and more…

Shipping Options, Especially Free, Continue to Delight Shoppers, Survey Finds  Sep 24, 2015 2:36 PM By Mike O'Brien

Offering consumers different holiday shipping options is key this holiday season, while free shipping still trumps fast, according to a new survey.

Do You Have the Chops to be a Top 3PL? Tell Us Why!  Sep 22, 2015 9:26 AM By Mike O'Brien

We’re looking for a few good 3PLs! Tell us why you excel at third-party logistics, and we’ll add you to Multichannel Merchant’s Top 3PLs 2016 list.

Brazil a Lucrative but Complex Market for Cross-Border Trade  Jul 23, 2015 2:07 PM By Mike O'Brien

Brazil represents a complex but lucrative market for cross-border ecommerce, one that Alibaba’s AliExpress discount marketplace has learned to crack.

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