Operations Summit 2016

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Returns ARCHIVE

Omnichannel Returns Jump Significantly During Holiday Season  Feb 04, 2016 9:23 AM By Mike O'Brien

Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.

Reverse Logistics: The Biggest Retail Problem Technology Has Yet To Solve  Jan 27, 2016 5:52 PM By Tobin Moore

While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.

Omnichannel Retailer, Watch Out For These Customer Experience Hurdles  Dec 16, 2015 3:16 PM By Karthik Marudur

If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.

The ABCs of Preventing Shipping Damage, Part II  Dec 16, 2015 9:42 AM By Will O'Shea

Having products damaged in transit can’t be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.

Some Would Return Gifts, Shop on Christmas Day, Report Finds  Dec 10, 2015 2:39 PM By MCM Staff

Why wait until December 26? Throw the doors open on Christmas for returns and sales appears to be the message to retailers, particularly from millennials.

Omnichannel Returns Can Grow Revenue, Enhance Customer Experience  Nov 24, 2015 9:13 AM By MCM Staff

A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.

Retail Operations Needs Closer Partnerships with Other Departments  Nov 19, 2015 10:17 AM By Curt Barry

A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.

Most Shippers Not Prepared for Holiday Season Challenges  Nov 12, 2015 2:45 PM By Tim Parry

Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.

Are You Ready for Holiday Returns Season?  Oct 16, 2015 11:38 AM By Daniela Forte

This infographic by Shorr Packaging Corp, shows how an increase in online shopping means more processing returns for ecommerce retailers.

New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps  Oct 14, 2015 9:52 AM By Mike O'Brien

Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.






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