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	MANY (unhappy) RETURNS  By: Dana Dubbs Ever think trying to return something to an online retailer is just not worth the trouble? You're not alone. In a recent survey by PricewaterhouseCoopers,... HAPPY RETURNS  By: Curt Barry How to reduce customer returns - and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers.... Nothing but a Hound Dog  By: Roger B. Cunningham Good sales cover a world of evils. How many times have I repeated this truism while returning to my rental car after having visited one of many hot dot-coms... RETURN RATES: Good news about returns  By: Mark Del Franco Improved packing and quality control pay off for a number of mailersIt looks like mailers had a double dose of good cheer from holiday '99. On top of... RETURNS PROCESSING: Unfazed by online returns  By: Mark Del Franco That many catalogers are expecting big business from the 'Net this holiday is no surprise. But with the projected increasesin Web shopping, mailers will... BARRY ON SOFTWARE: Avexxis's CatMan  By: Curt Barry  ... Previous | 1 | 2
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