It's in There
Dream on, about the warehouse infrastructure that you'd love to have but can't afford, about the new systems that you've been told will save you money...
Not Many Returns
After a decent holiday season, most catalogers say that their post-holiday return rates are the same as or slightly below the previous year's. But not...
MANY (unhappy) RETURNS
Ever think trying to return something to an online retailer is just not worth the trouble? You're not alone. In a recent survey by PricewaterhouseCoopers,...
Nothing but a Hound Dog
Good sales cover a world of evils. How many times have I repeated this truism while returning to my rental car after having visited one of many hot dot-coms...
HAPPY RETURNS
How to reduce customer returns - and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers....
RETURN RATES: Good news about returns
Improved packing and quality control pay off for a number of mailersIt looks like mailers had a double dose of good cheer from holiday '99. On top of...
RETURNS PROCESSING: Unfazed by online returns
That many catalogers are expecting big business from the 'Net this holiday is no surprise. But with the projected increasesin Web shopping, mailers will...
