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Returns ARCHIVE

UPS Said to Handle 4 Million Returns By First Week of January, Up 15% from 2013  Jan 08, 2015 9:27 AM By Mike O'Brien

With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.

USPS Exceeds Holiday Delivery Projections  Jan 06, 2015 1:03 PM By Daniela Forte

The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.

Step Up Your Returns Experience  Dec 26, 2014 3:05 PM By Tom Fougerousse

Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.

5 Easy Ways to Make Returns Part of Your Holiday Season Game Plan  Oct 28, 2014 9:27 AM By Amine Khechfe

And while the thought of returns might make a retailer shudder, planning ahead can actually help increase sales long term.

Free Returns, Cyber Monday Shipping Times Trending Up  Oct 27, 2014 5:11 PM By Mike O'Brien

Innotrac is expanding its quantitative and qualitative studies of retail shipments and returns to include the pre-Christmas rush as well as Cyber Monday.

UPS Access Point, My Choice Programs Expanded  Oct 13, 2014 12:46 PM By Mike O'Brien

UPS Access Point pickup program is being expanded to all major U.S. metro areas by 2015. The company is also adding its My Choice program in 15 countries.

Sears Adds Returns, Exchanges to In-Car Pickup  Sep 30, 2014 8:15 AM By Mike O'Brien

To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.

Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.

How to Make Your Small Business Perform Like an Omnichannel Powerhouse  Sep 24, 2014 9:04 AM By Amine Khechfe

Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.

Building an Effective Strategy for International Returns  Sep 23, 2014 10:51 AM By Michael Lamia

Retailers face many unique challenges when selling online to international markets. For example, U.S. merchants need to know what imports are prohibited; when to apply import duties, taxes and tariffs; and how to comply with country-specific forms, country-specific product coding, and local shipping rules.

Returns Policy a Key Differentiator in UK Market  Sep 11, 2014 10:30 AM By Mike O'Brien

Consumers in the UK market respond well when credit for returns is applied faster, attendees were told at Multichannel Merchant’s Growing Global conference.






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