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ReturnsJun 13, 2014 6:09 PM By Mike O'Brien
Endicia’s first-of-its-kind “pay-on-use” returns system allows online retailers to send non-prepaid USPS return labels, so postage is only deducted if the returned item hits the mail stream.
ReturnsJun 04, 2014 3:52 PM By Mike O'Brien
Shoe Carnival said its transition from 3PL to ship-from-store is foundational in terms of its overall omnichannel strategy.
ReturnsJun 02, 2014 5:10 PM By Mike O'Brien
Genesco said it plans to implement several aspects of its omnichannel strategy later this year, seeing it as a significant growth area.
ReturnsMay 30, 2014 3:03 PM By Mike O'Brien
If you’re selling on the Amazon marketplace you need to know what can get you kicked off – and how to get back on if Amazon takes action against you.
ReturnsApr 30, 2014 9:53 AM By Ellen Shannon
At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.
ReturnsApr 15, 2014 4:26 PM By Tim Parry
Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.
ReturnsApr 11, 2014 9:43 AM By Erin Lynch
Like it or not, returns happen; an unsatisfactory returns protocol will affect your bottom line and customer satisfaction. However, the returns headache can be avoided for both the merchant and the consumer, just as long as the right steps are taken. In this executive summary from Multichannel Merchant, you will learn: How to develop a […]
ReturnsMar 26, 2014 2:45 PM By Erin Lynch
Designer Tom Ford has just launched a new ecommerce site which offers same-day delivery to New York City area fashionistas.
ReturnsMar 11, 2014 12:52 PM By Amine Khechfe
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
ReturnsMar 03, 2014 3:53 PM By Jonathan Levitt
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.
Posted 3 days ago
by Tim Parry
Posted 3 days ago