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Genesco said it plans to implement several aspects of its omnichannel strategy later this year, seeing it as a significant growth area.
If you’re selling on the Amazon marketplace you need to know what can get you kicked off – and how to get back on if Amazon takes action against you.
At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.
Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.
Like it or not, returns happen; an unsatisfactory returns protocol will affect your bottom line and customer satisfaction. However, the returns headache can be avoided for both the merchant and the consumer, just as long as the right steps are taken. In this executive summary from Multichannel Merchant, you will learn: How to develop a […]
Designer Tom Ford has just launched a new ecommerce site which offers same-day delivery to New York City area fashionistas.
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.
Online retailers are sprinting towards the day when they can offer consumers products anytime, anywhere and as quickly and affordable as possible. In the next few months we will see many big ecommerce players continue to pour funding into delivery projects that will bring instant gratification to the consumer. Here is a look at just some of those projects and tops trends we can expect to see for package shipping in 2014.
With the launch of its new ecommerce site, Canadian home décor and housewares retailer, Bouclair Home, has announced a new omnichannel initiative including buy online, pickup in-store, and buy online and return in-store.
by Curt Barry
Posted 15 hours ago
by Tommy Kelly
Posted 21 hours ago