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Returns ARCHIVE

Retailers Need to Step Up Their Shipping Game this Holiday  Nov 21, 2013 11:13 AM By Erin Lynch

With nearly 50% of Americans abandoning their shopping carts due to high shipping costs, it’s imperative for merchants to focus on managing delivery fees in order to ensure a happy customer this holiday season. In this infographic from Pitney Bowes, you will walk away with a few quick tips that can help you keep a happy customer and a secured sale during the most competitive time of the year.

Simplifying the Holiday Returns Process with Reverse Logistics  Nov 18, 2013 2:29 PM By Robert Nathan

While for many the holidays end once the clock strikes midnight on January 2, for retailers, the work has only just begun. After all the presents have been unwrapped, retailers must prepare for the onslaught of holiday gift returns.

These Retailers Provide the Best Return Experience for Online Orders  Oct 04, 2013 11:00 AM By Jordy Leiser

As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.

Neiman Marcus Rolls Out Free Shipping, Free Returns  Oct 01, 2013 10:32 AM By MCM Staff

Neiman Marcus announced its plan to offer free shipping and free returns permanently in its Neiman Marcus and Bergdorf Goodman stores and online.

5 Tips to Prepare for the Holiday Shipping Rush  Sep 17, 2013 9:45 AM By Daniela Forte

Even though the holiday season is almost here, there is still time to prepare for the rush. Merchants are actively getting ready for what many believe will be a busy holiday season. Here are five holiday shipping tips worth implementing.

15 Ways to Deliver the Best Order Fulfillment Experience  Sep 13, 2013 9:54 AM By Erin Lynch

Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer. Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer.

5 Tips to Prepare for Holiday Shipping  Aug 27, 2013 10:44 AM By Daniela Forte

The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year. The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year. Find out ways you can create engagement, boost sales and get your site ready to master the holiday rush.

Fab.com Rolls Out Free Shipping, Free Returns and More  Aug 20, 2013 11:13 AM By Daniela Forte

As part of its “Fab Smile Guarantee” initiative, Fab.com announced the implementation of free shipping, free returns and price matching guarantees last week, according to a blog post by founder and CEO Jason Goldberg.

8 Tips for Designing Your Warehouse  Aug 07, 2013 3:04 PM By Erin Lynch

If you are thinking about moving forward with building a new warehouse or updating your current one, here are a few tips from Cirrus Logistics to help ensure your warehouse will run at peak performance from the moment you plan your facility.

UPS Talks About Shopping and Returns  Jul 29, 2013 4:51 PM By Daniela Forte

Omnichannel is all the buzz right now among consumers. In a recent one-on-one interview with Multichannel Merchant, Melanie Alavi, retail manager for UPS, explains why it is important more than ever for merchants to embrace the anytime, anywhere shopper.






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