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ReturnsDec 19, 2013 2:14 PM By Erin Lynch
As more and more merchants focus their ecommerce energy into creating a customer-centric organization, one of the best ways to set yourself apart from the competition is through your returns policy. Regardless of why a consumer returns a good, there are ways for merchants to develop an effective and efficient returns process that keeps customers coming back for more.
ReturnsDec 17, 2013 11:59 AM By Erin Lynch
Monday marked the biggest shipping day of the year for UPS as they geared up and shipped out 34 million packages. So how exactly does UPS handle this organized chaos? Take a look at this video to get a firsthand look inside the busy shipping day of the year.
ReturnsNov 22, 2013 12:55 PM By Erin Lynch
Which is more important in the eyes of the consumer this holiday: free shipping, delivery tracking, shipping options, or overall shipping costs? The answer, well, all depends on which demographic you are trying to secure but simply a wide variety of shipping options could be the key to offering the best shopping experience to consumers this holiday season.
ReturnsNov 21, 2013 11:13 AM By Erin Lynch
With nearly 50% of Americans abandoning their shopping carts due to high shipping costs, it’s imperative for merchants to focus on managing delivery fees in order to ensure a happy customer this holiday season. In this infographic from Pitney Bowes, you will walk away with a few quick tips that can help you keep a happy customer and a secured sale during the most competitive time of the year.
ReturnsNov 18, 2013 2:29 PM By Robert Nathan
While for many the holidays end once the clock strikes midnight on January 2, for retailers, the work has only just begun. After all the presents have been unwrapped, retailers must prepare for the onslaught of holiday gift returns.
ReturnsOct 04, 2013 11:00 AM By Jordy Leiser
As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.
ReturnsOct 01, 2013 10:32 AM By MCM Staff
Neiman Marcus announced its plan to offer free shipping and free returns permanently in its Neiman Marcus and Bergdorf Goodman stores and online.
ReturnsSep 17, 2013 9:45 AM By Daniela Forte
Even though the holiday season is almost here, there is still time to prepare for the rush. Merchants are actively getting ready for what many believe will be a busy holiday season. Here are five holiday shipping tips worth implementing.
ReturnsSep 13, 2013 9:54 AM By Erin Lynch
Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer. Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer.
ReturnsAug 27, 2013 10:44 AM By Daniela Forte
The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year. The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year. Find out ways you can create engagement, boost sales and get your site ready to master the holiday rush.
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