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ReturnsNov 18, 2013 2:29 PM By Robert Nathan
While for many the holidays end once the clock strikes midnight on January 2, for retailers, the work has only just begun. After all the presents have been unwrapped, retailers must prepare for the onslaught of holiday gift returns.
ReturnsOct 04, 2013 11:00 AM By Jordy Leiser
As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.
ReturnsOct 01, 2013 10:32 AM By MCM Staff
Neiman Marcus announced its plan to offer free shipping and free returns permanently in its Neiman Marcus and Bergdorf Goodman stores and online.
ReturnsSep 17, 2013 9:45 AM By Daniela Forte
Even though the holiday season is almost here, there is still time to prepare for the rush. Merchants are actively getting ready for what many believe will be a busy holiday season. Here are five holiday shipping tips worth implementing.
ReturnsSep 13, 2013 9:54 AM By Erin Lynch
Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer. Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer.
ReturnsAug 27, 2013 10:44 AM By Daniela Forte
The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year. The holidays will be here before we know it, so as you prepare for the rush, you will want to think of proactive ways to handle shipping this year. Find out ways you can create engagement, boost sales and get your site ready to master the holiday rush.
ReturnsAug 20, 2013 11:13 AM By Daniela Forte
As part of its “Fab Smile Guarantee” initiative, Fab.com announced the implementation of free shipping, free returns and price matching guarantees last week, according to a blog post by founder and CEO Jason Goldberg.
ReturnsAug 07, 2013 3:04 PM By Erin Lynch
If you are thinking about moving forward with building a new warehouse or updating your current one, here are a few tips from Cirrus Logistics to help ensure your warehouse will run at peak performance from the moment you plan your facility.
ReturnsJul 29, 2013 4:51 PM By Daniela Forte
Omnichannel is all the buzz right now among consumers. In a recent one-on-one interview with Multichannel Merchant, Melanie Alavi, retail manager for UPS, explains why it is important more than ever for merchants to embrace the anytime, anywhere shopper.
ReturnsJul 26, 2013 10:49 AM By Erin Lynch
It might not sit high on the hierarchy of important things to tackle when it comes to all things ecommerce, but with 63% of consumers viewing the returns policy before making a purchase, merchant’s better start polishing up their returns plan.
by Jim Davidson
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