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Returns ARCHIVE

Free Shipping Major Cyber Monday Focus  Jun 04, 2013 12:22 PM By Erin Lynch

When it came to standing out and in front of their competitors over the 2012 Cyber Monday holiday, a new Innotrac report has found that retailer’s main focus was free shipping.

Meeting Customer’s Delivery Expectations  Jun 03, 2013 4:58 PM By Daniela Forte

Are you setting shipping and delivery expectations to make the ecommerce experience less tricky for your customers. Some customers want their products quickly while others prefer a cheaper shipping option even if it takes longer, according to a blog post by Fifth Gear.

Shipping and Returns Cause Headaches for Canadian Customers  Apr 29, 2013 9:26 PM By Erin Lynch

Free shipping and free returns policies play a major role in the shopping habits of Canadians, according to a Forrester report, even if it means making purchases in the United States in search of the best deal.

Storified: Operations Summit 2013  Apr 26, 2013 9:13 PM By Tim Parry

Operations Summit 2013, the only conference exclusively about direct-to-customer operations and fulfillment, was held April 23-25 in Columbus, OH. Here are some of the top tips and testimonials from Multichannel Merchant’s show.

Returns Fraud Hurting Online Retailers  Apr 08, 2013 2:52 PM By Erin Lynch

The increase is due to several factors, including the impact of lost and/or stolen merchandise on the company’s bottom line and post-fraud costs from customer attrition.

Best Practices in Combating Fraud  Mar 26, 2013 8:07 PM By Erin Lynch

Fraud is a major focus for today’s retailers. Not only will it affect your company’s bottom line, but if not handled correctly, can impact your customer’s trust in your brand.

Join us for the 2013 Operations Summit Conference  Jan 16, 2013 12:22 PM By MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

Old Navy Stands Out with Mobile Shopping  Nov 27, 2012 12:16 AM By Erin Lynch

This was the easiest shopping experience I have ever had on a mobile device. It took all of about five minutes from the moment I clicked on the email promotion to getting an order confirmation in my inbox. The only downside was attempting to type in my credit card information in the small fields.

It’s Time to Plan your Post-holiday Returns Process  Aug 08, 2012 4:51 PM By Jane Bergos

While most pre-holiday planning involves striking the perfect balance among inventory, increased traffic in-store and online, and competitive promotions, a few easy steps in advance of the holiday madness can help ensure post-holiday preparedness as well. Evaluate your returns process from both within and outside the organization. Examine the customer experience to identify possible pain points. Process refunds and store credits as quickly as possible.

How to Streamline the Holiday Returns Process  Oct 26, 2011 12:31 AM By MCM staff

The returns process can have a tremendous impact on the overall customer experience in retail that can lead to repeat business when done properly. Making it easier and less expensive for customers to return products allows companies to build loyalty and gain a key advantage over competitors. Here are three quick tips that can be implemented now to help retailers create a streamlined and convenient returns process.






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