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More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead the primary cause of returns is
Based on Opinion Research Corp.
This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),
As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban
Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to
Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.
Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That
Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able