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Returns ARCHIVE

Reverse Logistics: Every Department’s Challenge  Jun 01, 2007 9:30 PM By Sherry Chiger

More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead the primary cause of returns is

Live from NCOF: Reverse Logistics Is Everyone’s Challenge  May 01, 2007 8:54 PM By Sherry Chiger

Schaumburg, IL

Best Practices in Returns Policies  Apr 18, 2007 7:38 PM By Linda Shea

Based on Opinion Research Corp.

SPOTLIGHT ON NCOF  Feb 01, 2007 10:30 PM By MCM staff

This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),

Fulfilling Urban’s legend  Jan 01, 2007 10:30 PM By MCM staff

As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban

Getting Ready for Post-Holiday Returns  Nov 15, 2006 7:54 PM By Will Taylor

If you

Many happy returns?  Feb 01, 2006 10:30 PM By Tim Parry

Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to

Study: Simpler Online Returns Make Happier Customers  Jan 11, 2006 8:15 PM By Tim Parry

Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

Returns Engagement  May 01, 2005 9:30 PM By Margery Weinstein

Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able






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