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Returns ARCHIVE

Fulfilling Urban’s legend  Jan 01, 2007 10:30 PM By MCM staff

As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban

Getting Ready for Post-Holiday Returns  Nov 15, 2006 7:54 PM By Will Taylor

If you

Many happy returns?  Feb 01, 2006 10:30 PM By Tim Parry

Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to

Study: Simpler Online Returns Make Happier Customers  Jan 11, 2006 8:15 PM By Tim Parry

Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

Returns Engagement  May 01, 2005 9:30 PM By Margery Weinstein

Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able

CWD Finds Fitting Way to Reduce Returns  Apr 20, 2005 8:39 PM By Margery Weinstein

All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.

Cultivating Happier Returns  Aug 15, 2004 9:30 PM By Margery Weinstein

For catalogers, returns are a fact of life. According to Richmond, VA-based operations consultancy F. Curtis Barry & Co., typical return rates range from

A Proper Handle on Returns  Jun 01, 2004 9:30 PM By Margery Weinstein

Delray Beach, FL-based women’s apparel cataloger Boston Proper two years ago developed a software system to help with its biggest inventory management

Easy Returns Draw Repeat Sales  Dec 17, 2003 10:30 PM By MCM staff

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