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Returns ARCHIVE

Study: Simpler Online Returns Make Happier Customers  Jan 11, 2006 8:15 PM By Tim Parry

Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

Returns Engagement  May 01, 2005 9:30 PM By Margery Weinstein

Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able

CWD Finds Fitting Way to Reduce Returns  Apr 20, 2005 8:39 PM By Margery Weinstein

All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.

Cultivating Happier Returns  Aug 15, 2004 9:30 PM By Margery Weinstein

For catalogers, returns are a fact of life. According to Richmond, VA-based operations consultancy F. Curtis Barry & Co., typical return rates range from

A Proper Handle on Returns  Jun 01, 2004 9:30 PM By Margery Weinstein

Delray Beach, FL-based women’s apparel cataloger Boston Proper two years ago developed a software system to help with its biggest inventory management

Easy Returns Draw Repeat Sales  Dec 17, 2003 10:30 PM By MCM staff

Retailers

A Booth’s-Eye View of NCOF  Aug 01, 2003 9:30 PM By Jeff Kline

THIS PAST APRIL 13-16 I attended the 2003 National Conference on Operations and Fulfillment (NCOF) at Walt Disney World’s Dolphin Resort. Mickey Mouse

Live from NCOF: Neiman Marcus Cuts Returns Costs With Service SmartLabel  Apr 14, 2003 9:30 PM By Mark Del Franco

Dallas based cataloger/retailer Neiman Marcus, which also mails the Horchow and Chef’s Catalog titles, has reduced its returns processing costs since

A Users’ Guide to Warehousing  Apr 01, 2003 10:30 PM By Bill Kuipers

EVERY JANUARY AND FEBRUARY, I have the privilege of conducting the Annual Warehousing Forum with several dozen distribution and operations professionals






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