Survey Says: Shoppers Reward Return-friendly Retailers  Dec 12, 2007 8:14 PM By MCM staff

It will surprise no one that customers prefer to shop at merchants that make it easy to return goods. But a recent survey from returns management systems provider Newgistics backs this up.

Report: U.K. Drops Ball on Returns  Oct 24, 2007 9:10 PM By MCM staff

Nobody likes returns, but U.K. online retailers seem to be making it hard to return unwanted goods, according to a study by U.K.-based e-commerce solutions provider Snow Valley. 26% of the retailers assessed in the report enclosed no returns …

10 Steps for Better Returns  Oct 10, 2007 9:25 PM By MCM staff

Whether a returned item was the wrong size or was defective, you need a set of procedures for handling the product once it arrives in your warehouse. Fulfillment pro Curt Barry has a simple 10-step reverse logistics strategy. These tips can help you refurbish returns and get them back on the shelf for sale.

Reverse Logistics: Every Department’s Challenge  Jun 01, 2007 9:30 PM By Sherry Chiger

More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead the primary cause of returns is

Live from NCOF: Reverse Logistics Is Everyone’s Challenge  May 01, 2007 8:54 PM By Sherry Chiger

Schaumburg, IL

Best Practices in Returns Policies  Apr 18, 2007 7:38 PM By Linda Shea

Based on Opinion Research Corp.

SPOTLIGHT ON NCOF  Feb 01, 2007 10:30 PM By MCM staff

This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),

Fulfilling Urban’s legend  Jan 01, 2007 10:30 PM By MCM staff

As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban

Getting Ready for Post-Holiday Returns  Nov 15, 2006 7:54 PM By Will Taylor

If you

Many happy returns?  Feb 01, 2006 10:30 PM By Tim Parry

Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to

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