Join us for the 2013 Operations Summit Conference  Jan 16, 2013 12:22 PM By MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

Old Navy Stands Out with Mobile Shopping  Nov 27, 2012 12:16 AM By Erin Lynch

This was the easiest shopping experience I have ever had on a mobile device. It took all of about five minutes from the moment I clicked on the email promotion to getting an order confirmation in my inbox. The only downside was attempting to type in my credit card information in the small fields.

It’s Time to Plan your Post-holiday Returns Process  Aug 08, 2012 4:51 PM By Jane Bergos

While most pre-holiday planning involves striking the perfect balance among inventory, increased traffic in-store and online, and competitive promotions, a few easy steps in advance of the holiday madness can help ensure post-holiday preparedness as well. Evaluate your returns process from both within and outside the organization. Examine the customer experience to identify possible pain points. Process refunds and store credits as quickly as possible.

How to Streamline the Holiday Returns Process  Oct 26, 2011 12:31 AM By MCM staff

The returns process can have a tremendous impact on the overall customer experience in retail that can lead to repeat business when done properly. Making it easier and less expensive for customers to return products allows companies to build loyalty and gain a key advantage over competitors. Here are three quick tips that can be implemented now to help retailers create a streamlined and convenient returns process.

FedEx SmartPost, USPS Team Up on Returns Service  Sep 12, 2009 2:11 AM By Jim Tierney

FedEx SmartPost Returns Service uses the Postal Service’s Parcel Return Service. Participating retailers will include a prepaid label in the original shipment along with return instructions.

Survey Says: Shoppers Reward Return-friendly Retailers  Dec 12, 2007 8:14 PM By MCM staff

It will surprise no one that customers prefer to shop at merchants that make it easy to return goods. But a recent survey from returns management systems provider Newgistics backs this up.

Report: U.K. Drops Ball on Returns  Oct 24, 2007 9:10 PM By MCM staff

Nobody likes returns, but U.K. online retailers seem to be making it hard to return unwanted goods, according to a study by U.K.-based e-commerce solutions provider Snow Valley. 26% of the retailers assessed in the report enclosed no returns …

10 Steps for Better Returns  Oct 10, 2007 9:25 PM By MCM staff

Whether a returned item was the wrong size or was defective, you need a set of procedures for handling the product once it arrives in your warehouse. Fulfillment pro Curt Barry has a simple 10-step reverse logistics strategy. These tips can help you refurbish returns and get them back on the shelf for sale.

Reverse Logistics: Every Department’s Challenge  Jun 01, 2007 9:30 PM By Sherry Chiger

More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead the primary cause of returns is

Live from NCOF: Reverse Logistics Is Everyone’s Challenge  May 01, 2007 8:54 PM By Sherry Chiger

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