In its Jan. 30 earnings call, UPS acknowledged the operational issues that gave the shipper a black eye during the 2013 holiday season.
And it’s something UPS is not taking lightly. UPS chairman and CEO Scott Davis told reporters that the carrier has been working around the clock to ensure the company can handle consumer volume, weather issues and its customers’ promotional cycle in the holiday 2014 season.
David Abney, UPS’s COO, said he is leading a team of senior UPS executives who have identified areas for improvement, and will make the necessary adjustments to its operating plans.
“Our entire team is intensely focused on using the learnings from this peak season to ensure we are prepared for 2014,” Abney said. “We have recognized that the UPS brand is a valuable asset to be protected.”
Abney shared these four key areas that UPS must address before peak season next year.