Turnover, technology, and CRM are the three most significant influences in the current call center market.
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.
Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,
Alarming statistics abound on the prevalence of security breaches. A survey released in 2000 by the Computer Security Institute (CSI) and the FBI reveals
Programmer’s Paradise has seen a shift in buying habits among its core audience of software developers. Without question, computer manufacturers have
Programmer’s Paradise has seen a shift in buying habits among its core audience of software developers.Without question, computer manufacturers have been
Now that President Bush has made it OK to mention matters of faith in public, maybe it’s time to sermonize a bit and denounce pride. Medieval Christian
What are your employees most likely to do when no one’s looking? Surf porn sites on the Web Send chain e-mails to co-workers Make personal long-distance
“What three retail trends do you foresee for 2001?” I don’t have a crystal ball, but my guess is that the economy is going to be soft this year. As for
You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I