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Warehouse/Distribution Center ARCHIVE

Siren Song  Aug 01, 2001 9:30 PM By D. Douglas Graham

In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled The Day After, the story mourned the demise

MIX MASTER  Aug 01, 2001 9:30 PM By MCM staff

In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store By

Fond Farewells  Aug 01, 2001 9:30 PM By Linda Water Nelson

You can’t solve the problem by using the prayer routine until everything goes bad Have a plan in place for how the workload will be divided among remaining

Outsourcing Customer Service Abroad Can Cut Costs  Jul 31, 2001 9:30 PM By MCM staff

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter

PC Connection’s Net Income Drops 83%  Jul 19, 2001 9:30 PM By Mark Del Franco

Merrimack, NH

PC Mall in the Black  Jul 17, 2001 9:30 PM By MCM staff

Torrance, CA–Computer reseller PC Mall (Nasdaq: MALL) reported consolidated net income for the quarter ended June 30 of $600,000, a $4 million swing

THE CUTTING EDGE  Jul 01, 2001 9:30 PM By MCM staff

If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were

Dot.con  Jul 01, 2001 9:30 PM By Rama Ramaswami

Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase

HOW DOES YOUR CALL CENTER GROW?  Jul 01, 2001 9:30 PM By MCM staff

The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8






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