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THAT’S AN ORDER  May 01, 2001 9:30 PM By Ron Hounsell

Did you ever notice that the declaration It’s not your father’s Oldsmobile any more turned out to be false? It was your father’s Oldsmobile. No one believed

Forerunner’s IF/SO  May 01, 2001 9:30 PM By Curt Barry

Users say that IF/SO is straightforward and easy to learn In the direct-to-customer business, efficient inventory management is the key to customer satisfaction,

PRIVATE EYES  May 01, 2001 9:30 PM By Jeff Siegel

When a supervisor at one of WearGuard-Crest’s two U.S. call centers asked an employee why she had been e-mailing computer games back and forth with several

Lashback  May 01, 2001 9:30 PM By Barbara Arnn

When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers

Cool It  May 01, 2001 9:30 PM By David Pluviose

Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer

ALL IN THE FAMILY  May 01, 2001 9:30 PM By Steve Harris

When the holiday season draws near, magazines dispense healthy doses of advice on how to survive family gatherings. Clearly, these are hugely stressful

Postal Power  May 01, 2001 9:30 PM By Bill Kuipers

The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view

Keep IT Happy  May 01, 2001 9:30 PM By David Pluviose

When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies

FORBIDDEN CITY  May 01, 2001 9:30 PM By Dave Eckley

In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger

Crossing the Bar  May 01, 2001 9:30 PM By Timothy Van Mieghem

Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods






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