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Opsandfulfillment_warehouse-20-03-2013 ARCHIVE

PC Connection to Lay Off 125  Mar 29, 2001 10:30 PM By Paul Miller

Merrimack, NH–PC Connection, a $1.45 billion computer cataloger, said on March 28 that it was eliminating 125 jobs, or 7.5% of its workforce, taking

Puttin’ On the Ritz  Mar 01, 2001 10:30 PM By David Pluviose

You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive

Lew Waddey on Outsourcing  Mar 01, 2001 10:30 PM By MCM staff

Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.

Good & Plenty  Mar 01, 2001 10:30 PM By MCM staff

When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.

MANY (unhappy) RETURNS  Mar 01, 2001 10:30 PM By MCM staff

Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,

PC Sales Byte the Dust  Mar 01, 2001 10:30 PM By Moira Cotlier

Programmer’s Paradise has seen a shift in buying habits among its core audience of software developers. Without question, computer manufacturers have

Talking Heads  Mar 01, 2001 10:30 PM By MCM staff

“What three retail trends do you foresee for 2001?” I don’t have a crystal ball, but my guess is that the economy is going to be soft this year. As for

Cyber Patrol  Mar 01, 2001 10:30 PM By David Pluviose

What are your employees most likely to do when no one’s looking? Surf porn sites on the Web Send chain e-mails to co-workers Make personal long-distance

Pillar to Post  Mar 01, 2001 10:30 PM By Roger L. Kingsland

Turnover, technology, and CRM are the three most significant influences in the current call center market.

To Catch a Thief  Mar 01, 2001 10:30 PM By Martin Dolphin

Alarming statistics abound on the prevalence of security breaches. A survey released in 2000 by the Computer Security Institute (CSI) and the FBI reveals






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