MULTICHANNEL MERCHANT » » OPSANDFULFILLMENT_WAREHOUSE-20-03-2013
You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive
When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.
Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,
Plano, TX–Former Spiegel president/CEO John Irvin has been named senior vice president/president of catalog and Internet for J.C. Penney, effective Feb.
Pay employees well and they’ll work hard and be happy – true or false? In the numerous published rankings of ten conditions that have the most impact
Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge
measuring work doesn’t take split-second timing, but it does require valid standardsLOOKING OVER a warehouse worker’s shoulder and counting how many minutes
Everyone has a favorite story to tell about the job candidate who was less than perfect, from the man who took his mother in with him to the interview
Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a